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CWU KCOM Contract Update 14 th November 2011

CWU KCOM Contract Update 14 th November 2011. Agenda. Welcome and Introductions – including new faces Contract Performance & BTMSL Scorecard Organisation Update Resourcing Challenges Performance Management Engagement. Contract Performance. SLA Performance YTD. SLG Liabilities YTD.

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CWU KCOM Contract Update 14 th November 2011

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  1. CWU KCOM Contract Update 14th November 2011
  2. Agenda Welcome and Introductions – including new faces Contract Performance & BTMSL Scorecard Organisation Update Resourcing Challenges Performance Management Engagement
  3. Contract Performance SLA Performance YTD SLG Liabilities YTD
  4. Scorecard
  5. Organisation Update Responsible for:- NMC Datafill & Provisioning Carrier Diagnostics KCOM Broadband, IP & Datacomms Support & FE Responsible for:- I-Services BB Carrier Ops Transformation Switch Support & FE IP Datacomms Transmission Support OSS Support Services I & M Engineering Power Engineering
  6. Resourcing Challenges – Work Manager Project Update All interface testing between KCOM and BT now signed off. This provides the capability to move KCOM tasks on WM. Work Manager tools configured for MSL working. Training plan on schedule with all ASC and MDF engineers now trained. Control teams trained. ASC team are now working off WM. MDF team now in pilot, with full rollout expected over the next 2 weeks. Cable and Jointing teams start training on 29th November with pilot and rollout to follow KCOM I&M team to begin take up once Building a Better Business organisation design work is complete.
  7. Resourcing Challenges – Garage ITT BAFO not received from preferred supplier Final pricing against certain elements still in negotiation Agreement on pricing anticipated w/e 25/11 Expected transfer date Feb 2012 Garage Team kept informed of slow progress Issue – TUPE Consultation
  8. Our ideal culture Our Culture Now Oppositional and Perfectionistic Performance managementQ3 Plans Less Aggressive Less passive Increased focus on developing and encouraging people Increased expectation of self improvment
  9. Over the next few months our focus will be on:- Performance managementQ3 Plans
  10. Over the next few months our focus will be on:- Performance managementQ3 Plans
  11. Focus over the last quarter has been on:- Increasing visibility of senior leaders Improving communications about Building a Better Business Introducing regular channels of communication within the KCOM contract team Round Table events completed with Leadership Team & BT Wholesale CDD – ongoing commitment Trying get underneath issues of work life balance, and what makes people proud to work at BT Engagement
  12. Engagement– Q2 CARE Agile Results
  13. Any Questions?
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