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Research Session 3: Case studies in Living Lab application domains

Research Session 3: Case studies in Living Lab application domains. A Living Lab approach to the development of a consumer care service platform for older people Nikki Holliday, Senior Research Assistant, Health Design & Technology Institute ( HDTI), Coventry University

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Research Session 3: Case studies in Living Lab application domains

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  1. Research Session 3: Case studies in Living Lab application domains A Living Lab approach to the development of a consumer care service platform for older people Nikki Holliday, Senior Research Assistant, Health Design & Technology Institute (HDTI), Coventry University Dr. Gillan Ward (Principal Lecturer, HDTI), Darren Awang (Course Director, HDTI), David Harson (Project Manager, Advanced Digital Institute) The 4thENoLL Living Lab Summer School 27th-30 August 2013 Manchester School of Arts

  2. Outline • Brief overview of the service designed • Describe and discuss the methods used (Co-Creation and Living Labs) • Consider the benefits of using Living Lab methodology

  3. AroundMe™ • The AroundMe™ service (part of the WarmNeighbourhoods brand) is a consumer service that aims to help older or vulnerable people live independently and help their friends and relatives more easily support them • Connected home sensors – appliance monitor, drawer/door sensors, temperature monitor • Text messages to let personal neighbourhoods know their loved on is up, about, and OK. Not connected to an emergeny response service.

  4. Project background • Delivering Assisted Living Lifestyles at Scale (dallas) project • £23 million • Four communities – iFocus is one of these communities – show how Assisted Living Technologies (ALT) can be used to promote wellbeing, quality health and social care, and to enable people to live independently • Need to demonstrate the services can be provided at sufficient scale and cost to enable independent living • Thinking beyond traditions health and social care provision • dallas aims to help grow the UK ALT sector

  5. Three phases • i-Focus is led by Advanced Digital Institute • HDTI to carry out user evaluation • Three phases: • 2012/13 – Pilot with up to 20 users complete • 2013/14 – Pilot ‘new improved’ service with up to 1000 users – in preparation • 2014/15 – At scale roll out, 10K+ users

  6. How does it work?

  7. Pilot methodology • Co-Creation and initial service design • Living labs and in situ testing

  8. Co-Creation • “Any act of collective creativity, i.e. creativity that is shared by two or more people” (Sanders an Stappers, 2008) • Range of stakeholder participants • Initial service design • Personas • What constitutes OK? • Daily routines • Service journey • What’s in the box?

  9. Winter trial – 2012/13

  10. Winter trial 2012/13 Your friend is active Your friend is inactive Your friend’s house is cold

  11. Results of co-creation • Consensus on concept • Behavioural sensors chosen • Sensors which monitor medical data NOT OK • User controls who receives messages and who can respond • Messages should sound ‘in house’ prior to the neighbourhood being alerted – gives user control to take any actions • SMS text messages • Simple to use, easy to install

  12. Living Labs • Testing the service concept developed from the Co-Creation in situ • Prototype service – repurposed technology – allowed testing of concept without commitment to a final tech solution • Does the concept actually work in the home setting? • How do people receive the service outside of the focus group (‘traditional lab’) situation?

  13. Living Labs • 12 Neighbourhoods • 14 users (two houses had couples as the main users • 19 carers and responders • 3 families had a user with dementia • Users aged 55-85 years • 12 week trial period • Midpoint, endpoint in-depth interviews • Long-table analysis (Krueger & Cassey, 2000)

  14. In situ winter trial results • Overwhelmingly positive feedback • Promoted greater understanding, awareness, reassurance, and involvement between the personal networked neighbourhoods • People liked the focus on positive wellbeing and activity messages • Issues around installation and set up • People disliked the impersonal messaging • Temperature monitor did not work for some household • Possible confusion for people with dementia • All wanted to continue to use the equipment

  15. A participant’s view… • http://www.youtube.com/watch?v=7NsNgaK7hZk

  16. Co-Creation/Living Labs • Users are the knowledge base • Understanding the value of the service from the customers viewpoint • Quick understanding of whether the service works outside of the traditional lab, without commitment to expensive, unsuitable technology • Service designed is fit for purpose • Powerful persuader to take the service to commercialization • Ultimately – satisfied users

  17. Next steps • Further Co-Creation to refine service • New equipment chosen based on user feedback and potential for scalability • Partnered with a large UK energy company, who will be rolling out the new, improved service as a consumer service with up to 1000 users from winter 2013 onwards • Further Living Lab testing, incl. self-install of new ‘plug and play’ equipment

  18. Thank you • Questions? • Further information: nholliday@cueltd.net

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