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Disruptive Nature of IT. What is the problem?. In 2002, over a billion files where available for sharing on the internet At its highest there were 50 million hits on Napster a day!
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What is the problem? • In 2002, over a billion files where available for sharing on the internet • At its highest there were 50 million hits on Napster a day! • Several artist created their own websites that allowed customers to download directly from thereby bypassing music companies • Music industry claims that digital file sharing is a clear & present danger to the future of the music industry as we know it. • Declining Revenues over the past 6 years • High Employee Turnover and high artist defections to other companies • Only one record sold over 10 million the last 5 years • But the problem is not new since there are billions of illegal CDs being produced in 3rd world companies and other places. The Internet is hitting home because the 14-24 yr old in a developed market is the industry’s target audience and they are the current computer user.
Why has the industry been so slow to embrace the new technologies? • At the beginning they thought it will go away • It was too small to affect their business • They thought they can crush it • There was conflict of interest with other units in the organization (Sony & AOL) • It was not their core competency so they allowed others to take the lead (Apple) • Government anti-trust regualtions
How do companies usually respond to disruptive technologies? • Ignore – RIAA early response • Fight – RIAA (Recording Industry Association of America) lawsuits • Straddle (do both separately) – Bertelsman, B & N • Recombine (Try to integrate) – Sony, Netflix • Switching (dropping the old in favor of new) - Schwab • Harvest (new business model) – Apple
What are the Technological developments that disrupted the recording industry • mp3 compression technology • Broadband • P2P (Person-to-Person) transfer • A repository of where the music exists • Social Networks & other sites where artists can reach the consumer directly
What are the current business models enabled by the internet? • Pay for download (iTunes) • Subscription (Napster 2.0) • Advertising (Pandora)
Handling calls using POTS (Plain Old Telephone Service) CopperLocalLoop FiberOpticTrunk CopperLocalLoop Phone Company Circuit Switch Phone Company Circuit Switch Analog Digital Analog
What technology enabled VOIP?PACKET SWITCHING TECHNOLOGY • Change Analog message to Digital • Divide digital message into packets of about 1500 characters each • Add to each packet a destination and origination addresses • Add to each packet the total number of packets that the message consists of • Add to each packet its sequence number (important to know the order of the packets to rebuild the message) • Rebuild the message once all packets arrive at destination • Convert Digital message to Analog
Handling calls using VOIP Gateway B R2 Packet Switch R1 PBX Gateway A R3 R4 PacketSwitch PBX
Advantages of VOIP • Higher quality sound • More efficient use of assets (packet switching vs. circuit switching) • Faster transfer of voice messages • Cost • Freedom from dependence on location • Ability to provide local numbers at any location • Ability to use a single number for all communication devices • Ability to hear emails and read voice messages • Ability to consolidate everything on one bill • Ability to consolidate voice & data communications on one network
Disadvantages of VOIP • dropped packets (jittery delivery) • security • support • out of business if electricity is out • no 911 calling • Difficulty to make money off. • No barriers to entry
Business Models Enabled by VOIP • Skype (P2P) – where you do not pay for calling other Skype users and pay local charges for calling other phone users (Utility Model) • Vonage, Net2Phone, SBC: phone service providers – functions like a regular telephone company – usually has a subscription based fee to handle your monthly telephone needs
Latest disruptive Technology • Siri