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UNITING BUSINESS AND TECHNOLOGY

UNITING BUSINESS AND TECHNOLOGY. Transforming Your Organization with Proactive Monitoring for EnterpriseOne. December 4 th , 2013 Session ID: 103100 Jeff Amerine Director of Technology & Managed Services. CD Group Overview. U.S. Based, National Presence Global Project experience

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UNITING BUSINESS AND TECHNOLOGY

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  1. UNITING BUSINESS AND TECHNOLOGY Transforming Your Organization with Proactive Monitoring for EnterpriseOne December 4th, 2013 Session ID: 103100 Jeff Amerine Director of Technology & Managed Services

  2. CD Group Overview • U.S. Based, National Presence • Global Project experience • We have been delivering solutions to JD Edwards customers for twenty years • Full Service Project Services companyfocused on JD Edwards customers • Managed Services business focused on delivering operational support to JD Edwards customers • Oracle Platinum Partner • Recognized as the top JD Edwards upgrade partner in 2011 for North America

  3. CD Group Resources • Profile • Full service covering all disciplines • Over 100 employee based resources • Minimum 10+ years JD Edwards experience • Skills • Project Management • JD Edwards Applications • JD Edwards Development • JD Edwards Technology • Oracle Business Intelligence • Hyperion • Oracle CRM OnDemand • Business Consulting

  4. What are Managed Services? The goal is outstanding management of your enterprise system.

  5. CD Group’s Monitoring Solution Proactive Monitoring • Provides early detection of issues / problems before they become a critical issue. • Customer is notified of issues as they are discovered • Based on agreement with customer CD Group can correct issues or simply advise customer that there is an issue. Preventive Maintenance • CD Group will perform a standard list of preventive tasks on customers system. • Services are designed to proactively manage the environments to prevent issues occurring. Performance Analysis • CD Group will perform a standard list of performance tests and procedures. • Designed to detect and analysis performance and trending of the system.

  6. Reporting & Trending

  7. Proactive Maintenance Items

  8. Reporting Examples

  9. APRIL 7-11, 2013 DENVER CONVENTION CENTER DENVER, COLORADO QuestDirect.org/COLLABORATE COLLABORATE 13- Quest Forum is THE source for JD Edwards roadmaps, keynotes & breaking news.

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