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Student Support Study Methodology Training

Student Support Study Methodology Training. Midwestern state university. Agenda. Study Process Major Elements Compare to Peers Analyze Outcomes Process Mapping Timeline. Student Support Study Process. Critical Components. Compare to Peers. Identify services Select similar schools

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Student Support Study Methodology Training

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  1. Student Support Study Methodology Training Midwestern state university Evergreen Solutions, LLC

  2. Agenda • Study Process • Major Elements • Compare to Peers • Analyze Outcomes • Process Mapping • Timeline Evergreen Solutions, LLC

  3. Student Support StudyProcess Evergreen Solutions, LLC

  4. Critical Components Evergreen Solutions, LLC

  5. Compare to Peers • Identify services • Select similar schools • Collect outcome measures • Collect staffing measures (level, count, description) Evergreen Solutions, LLC

  6. Analyze Outcomes • Outcomes are analyzed based on performance measures. • A performance measure is a numeric description of an organization’s work and the results of that work. • Performance measures are based on data, and tell a story about whether an organization or activity is achieving its objectives and if progress is being made toward attaining policy or organizational goals. • Performance measures are quantifiable expressions of the amount, cost, or result of activities that indicate how much, how well, and at what level, products or services are provided to customers during a given time period. Evergreen Solutions, LLC

  7. Performance Measure Types Evergreen Solutions, LLC

  8. Other Performance Measures Evergreen Solutions, LLC

  9. Linkages to Outcomes • Every service has an objective and a customer • Outcomes need to be linked to services Evergreen Solutions, LLC

  10. Process Mapping • The purpose of mapping current processes is to allow an organization to quickly define, document, analyze, prioritize and recommend solutions to help an organization meet its financial and customer-focused goals. • Process mapping identifies how we do something and serves as the basis for resource needs, efficiency, and effectiveness. Evergreen Solutions, LLC

  11. Service Identification Example Evergreen Solutions, LLC

  12. Process Components Evergreen Solutions, LLC

  13. SIPOC • SIPOC is an acronym for supplier-input-process-output-customer. • A SIPOC diagram helps to identify the process outputs and the customers of those outputs serve. • Major elements include: • Suppliers: Significant internal/external suppliers to the process. • Inputs: Significant inputs to the process like material, forms, information, etc. • Process:Elements or steps that represent the entire process. • Outputs: Significant outputs to internal/external customers. • Customers: Significant internal/external customers to the process. Evergreen Solutions, LLC

  14. Pizza Example Evergreen Solutions, LLC

  15. Sections • General Information • Major Services • Processes • Measures Evergreen Solutions, LLC

  16. Definitions Evergreen Solutions, LLC

  17. General Information Form Evergreen Solutions, LLC

  18. Major Services Form • Work Unit: Accounting and Finance • Work Unit FTEs: 4 • Major Services: Accounts Payable and Accounts Receivable • Major Processes: Invoice Payment (AP), Invoice Creation (AR), Invoice Inquires • Importance: (1-5) • Number of Employees Assigned: count • Employee Names: actual name • Employee Classification: title of position • Percent of Employee Time: 0-100 percent • Total FTE for Process: calculated • Performance Measures: list collected measures Evergreen Solutions, LLC

  19. Major Services Example Evergreen Solutions, LLC

  20. Process Analysis Form Evergreen Solutions, LLC

  21. Relation of Forms Process Staff: 2 Process Time: 1.5 FTE Staff by Process Step must total 2 Process Time must total 1.5 FTE Evergreen Solutions, LLC

  22. Steps • Identify major services offered by unit, division, or department. • Identify the major customers served by each. • Identify the preliminary requirements or needs of the customers by service. • Identify the processes utilized to meet their needs. • Map the five to eight major, high level steps in each process. • Identify the outputs of the process. • Identify the customers that will receive the outputs of the process. • Identify the inputs required for the process to function properly. • Identify the suppliers of the inputs that are required by the process. Evergreen Solutions, LLC

  23. Timeline Evergreen Solutions, LLC

  24. Questions Evergreen Solutions, LLC

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