ANAB AQMS Activity 2010 ~ Year so far September 2010

1. ANAB AQMS Activity2010 ~ Year so farSeptember 2010

2. AQMS 2010 Overview Accredited Certification Bodies (CBs) • 37 AS9100 • 11 AS9110 • 27 AS9120 Applicant CBs • 4 AS9110 • 1 AS9120 Increased Surveillance Frequency (2010) • 1 CB (twice per year for office assessments and AQMS witnessed audits) Suspensions • 2, 1 Voluntary, 2 nonconforming Withdrawals • NA

3. Transition 9100/9110/9120:2009 • 12 Completed (in OASIS) • 4 In process • Heads Up 170, 175, 181 • Reminder to all CB’s who have not submitted documentation yet - submit by 1 Jan 2011 or AQMS suspension • Requiring transition plan information; • communications with customers, • audit day calculation process, • multiple site process

4. Aerospace Complaints against ANAB-accredited CBs

5. 318 (June 2009) – A CB was notified that their client was switching CB’s to avoid the rigor on audits and to go back to their “usual” auditor. Closed, unable to substantiate Transfer process at the CB was found in conformance and effective Auditor left one CB and went to another; clients followed 2009 Aerospace Complaints Complaints in italics were provided previously and has no changes. Complaints in bold are new or were updated since the last meeting.

6. 326 (Sept 2009) – An OEM issued a complaint against a CB for not closing their nonconformity(s) in a timely and appropriate fashion. Valid, Open, action required Issued an NCR in regards to re-certification decision made without appropriate evidence Escalated the NCR to a major due to timing, plan accepted, plan currently being implemented CB is in process of taking action NOTE: ANAB did not escalate this NCR per ANAB’s Accreditation Manual (within 90 days of not being closed), so we wrote ourselves an internal NCR 2009 Aerospace Complaints Complaints in italics were provided previously and has no changes. Complaints in bold are new or were updated since the last meeting.

7. 334 (Dec 2009) – Complaint against an AS9100 certified organization alleging the organization misled the CB during an audit in regards to FAA issues the organization was having and the organization is not maintaining their mgmt system. Closed, unable to substantiate Completed an investigative witnessed audit with CB, could not substantiate the “misleading” accusation, organization was up front on FAA issues when asked. The CB did write 2 major NCRs 2009 Aerospace Complaints Complaints in italics were provided previously and has no changes. Complaints in bold are new or were updated since the last meeting.

8. 2009 Aerospace Complaints • 335 (Dec 2009) – a non-AS CB issuing an AS9100 certificate • Open, under investigation (will adjust status soon) • The certificate in question is an UKAS accredited cert. • The CB in question is related to a CB that COFRAC has accredited for AS. • The certificate had been withdrawn, a copy was still being provided by the organization. • Organization was contacted to discontinue providing this withdrawn certificate as evidence of certification Complaints in italics were provided previously and has no changes. Complaints in bold are new or were updated since the last meeting.

9. 346 (Feb 2010) – Alleging a CB transferred an AS9100 certified client without following the transfer process. Open, action required ANAB issued NCR’s in regards to transfer process, in process 2010 Aerospace Complaints Complaints in italics were provided previously and has no changes. Complaints in bold are new or were updated since the last meeting.

10. 347 (Mar 2010) – An OEM issued a complaint against a CB for not closing their nonconformity(s) in a timely and appropriate fashion. Open, needs action ANAB opened a major NCR in regards to the CB’s process for handling Nonconformances CB is taking action 2010 Aerospace Complaints Complaints in italics were provided previously and has no changes. Complaints in bold are new or were updated since the last meeting.

11. 356 (July 2010) – Alleging a CB transferred an AS9100 certified client without following the transfer process including open NCR’s from the previous CB. Closed, unable to substantiate CB had all documentation required for a transfer including corrective actions and review of those actions from previous CB. 2010 Aerospace Complaints Complaints in italics were provided previously and has no changes. Complaints in bold are new or were updated since the last meeting.

12. 358 (July 2010) – An AQMS accredited CB has an arrangement with another body that include AS certification activities. The other activities of that other body are questionable and may include management system consulting. Open, under investigation 2010 Aerospace Complaints Complaints in italics were provided previously and has no changes. Complaints in bold are new or were updated since the last meeting.

13. A67 – Received Feb 2010 – Closed/Withdrawn ANAB issued an NCR during an office assessment in regards to the CB updating OASIS in a timely fashion. The CB demonstrated that OASIS was being updated within 90 days (per the resolution). ANAB withdrew the NCR based on the evidence provided, CB withdrew their appeal ANAB Aerospace Appeals Appeals in italics were provided previously. Appeals in bold are new.

14. A68 – Received Feb 2010 – Closed/Withdrawn ANAB issued an NCR during an office assessment in regards to the CB successfully withdrawing an organization’s certification from OASIS. All evidence demonstrates the CB followed their process and the requirements ANAB has been notified that updates get “lost in OASIS space” ANAB withdrew the NCR, appeal was withdrawn. ANAB Aerospace Appeals Appeals in italics were provided previously. Appeals in bold are new.

15. A70 – Received April 2010 – Closed/Withdrawn ANAB issued an NCR during an office assessment in regards to the CB accepting poor root cause from customers. ANAB categorized this as a major because it was a repeat NCR. It was determined the timing of the evidence (sample) was such that it pre-dated the corrective action from the original finding. ANAB downgraded the major to a minor, the CB withdrew their appeal ANAB Aerospace Appeals Appeals in italics were provided previously. Appeals in bold are new.

16. A71 – Received April 2010 – Closed/Withdrawn ANAB issued an NCR during an office assessment in regards to multi-site certificates. ANAB categorized this as a major because it was a repeat NCR. It was determined the timing of the evidence (sample) was such that it pre-dated the original finding. ANAB downgraded the major to a minor, the CB withdrew their appeal ANAB Aerospace Appeals Appeals in italics were provided previously. Appeals in bold are new.

17. A72 – Received April 2010 – Closed, appeal denied ANAB issued an NCR during an office assessment in regards to multi-site certificates and including the scope by site. The NCR was upheld, the CB is providing corrective action. ANAB will issue a Heads up in regards to expectations on the certification documents in regards to organizations with multiple sites; listing addresses and scopes. ANAB Aerospace Appeals Appeals in italics were provided previously. Appeals in bold are new.

18. A75 – Received May 2010 – Closed/Withdrawn ANAB issued an NCR during a witnessed audit in regards to the CB’s audit time and lack of justification. The CB provided justification, to demonstrate they had it within their system it was just not created for ANAB. ANAB withdrew the NCR based on the evidence provided, CB withdrew their appeal ANAB Aerospace Appeals Appeals in italics were provided previously. Appeals in bold are new.

19. Office Assessments 40 required (4 follow-ups) 31 completed (4 follow-ups) 9 confirmed Witnessed Audits 41 required (3 re-audits, 1 increased surv) 33 completed (3 re-audits, 1 increased surv) 8 confirmed (1 is a Stage 1 & 2 back to back) ANAB Office Assessments & Witnessed Audits

20. Office Assessments 20 NCR’s to aerospace requirements during 31 office assessments 3 majors (2 originally minor, escalated due to timing) 129 NCR’s to ISO 17021 or general requirements during 31 office assessments 15 majors (3 originally minor, escalated due to timing) Witnessed Audits 46 (13 to AS requirements) NCR’s issued during 33 witnessed audits 10 majors 2010 NCR’s

21. 2010 Common NCR’s (195 total)

22. Heads up 169 – One office for AQMS Clarifying 9104, section 10.3 & 10.4 Heads Up 170 – Transition to New Standards Announcing SR 001 ANAB will have an application for transition Plan to be communicated by 1 April Heads Up 171 – Revised Accreditation Rule 29 (Aerospace Program) Witness one 9120 audit per accreditation period Clarified the RMC member role on an Appeal Panel Additional changes clarifying practice (NCR’s from 2009 AAQG Office Assessment) Heads Up 175– Transition Update Putting CB’s on hold Heads Up 181 – Transition Update and CB Requirements SR 001 Revision Announced Does not include conformance to 9104/1 Recent News

23. 2010 Oversight activity of ANAB • AAQG Office Assessment week of 9 August 2010 • Vince May Honeywell & Bryan Milne Gulfstream • AAQG Witnessed Audit week of 7 September 2010 • Vince May Honeywell • Witnessed ANAB conducting an office assessment

24. AAQG Office Assessment Results • 3 NCR’s, plans submitted this week • Minor - Did not complete a full system office assessment for an AQMS initial • Seem to have missed internal audits and complaints • Minor - Nonconforming Service Log not being fully maintained • Major - Re-accreditations granted without a majority of AS members voting

25. AAQG Witnessed Audit Results • 3 NCR’s (so far, pending report review) • Auditing OASIS • Did not have CB log in to review. • Missing issues in file review • Incorrect scoring, corrective actions, exclusions, etc. • Incorrect address on the accreditation certificate • Mailing address instead of physical location

26. Questions / Comments