Building the Foundation For Safety Excellence

1. Building the Foundation For Safety Excellence Tim Page-Bottorff Sr. Safety Consultant Safestart/Safetrack Electrolab Training Systems

4. People are the cement of a strong foundation

5. How to Develop/Obtain

6. How to Develop/Obtain

7. Developing a Base Safety Management System Written Programs Start with a safety mission statement An IIPP works great (California Required) Have the employees create it Tool Box Topics Many systems available Don�t leave it on a shelf Update programs and Ensure all inspections are completed

8. Understand Behavior

9. Three Types of At-Risk Behavior Deliberate At-Risk Behavior Unintentional At-Risk Behavior Habitual At-Risk Behavior Deliberate At-Risk Behavior � If you automatically set your cruise control above the posted speed you are �deliberately� increasing the risk Unintentional At-Risk Behavior � If you miss a stop light or stop sign you honestly didn�t sees (as opposed to racing the yellow) you have increased the risk of driving �unintentionally� Habitual At-Risk Behavior � If you don�t do a shoulder check and glance in the side mirrors automatically or �habitually� to check the blind spot when you change lanes you have increased the risk of driving SafeStart is mostly about Unintentional and Habitual At-Risk Behavior. Or to be more specific, its about how to prevent mistakes and errors you never wanted to make in the fist placeDeliberate At-Risk Behavior � If you automatically set your cruise control above the posted speed you are �deliberately� increasing the risk Unintentional At-Risk Behavior � If you miss a stop light or stop sign you honestly didn�t sees (as opposed to racing the yellow) you have increased the risk of driving �unintentionally� Habitual At-Risk Behavior � If you don�t do a shoulder check and glance in the side mirrors automatically or �habitually� to check the blind spot when you change lanes you have increased the risk of driving SafeStart is mostly about Unintentional and Habitual At-Risk Behavior. Or to be more specific, its about how to prevent mistakes and errors you never wanted to make in the fist place

10. Have You Ever? Have you ever blown through a stop sign or stop light? Have you ever been witness to someone that has? What are the leading distractions in driving on the road today?

11. Top 10 10) Personal Grooming 9) Fatigue 8) Scenery Landmarks 7) Daydreaming/Stress

12. Top 10 6) Cell Phones 5) Multimedia 4) The 2 R�s 3) Eating and Drinking 2) Other Passengers, Kids

13. Number 1 1 Rubbernecking

16. Unintentional Deaths per Year in Canada & the USA At work 5,500 At home 35,000 On the road 55,000 In the community 19,000 Medical mistakes 98,000 (estimate) You should make a point about how 50% of the workplace fatalities were people driving motor vehicles for work. Now go to the next slide for illustration of this pointYou should make a point about how 50% of the workplace fatalities were people driving motor vehicles for work. Now go to the next slide for illustration of this point

17. Of the 5,500 fatalities that occur each year in Canadian and American industries 50% of the total are employees driving (outside the workplace) on company business (salespeople, service technicians, etc) and 25% involve vehicles like forklifts and tow motors etc. which are driven at the work site.Of the 5,500 fatalities that occur each year in Canadian and American industries 50% of the total are employees driving (outside the workplace) on company business (salespeople, service technicians, etc) and 25% involve vehicles like forklifts and tow motors etc. which are driven at the work site.

18. Industrial Safety Management Has Focused Mostly on �Deliberate Risk� You should make a point about how most of the focus in industrial safety used to be �primarily� about rule violations, procedure violations and personal protective equipment violations (deliberate risk). But very little attention was given to incidents and injuries caused by human error. Click to the next slide.You should make a point about how most of the focus in industrial safety used to be �primarily� about rule violations, procedure violations and personal protective equipment violations (deliberate risk). But very little attention was given to incidents and injuries caused by human error. Click to the next slide.

19. But What AboutUnintentional Human Error? Its hard to imagine that there was any deliberate intent here - unless the man driving the haul truck really didn�t like the guy driving the pick up. However, just because nobody was talking about human error doesn�t mean it wasn�t important. Click to next slide.Its hard to imagine that there was any deliberate intent here - unless the man driving the haul truck really didn�t like the guy driving the pick up. However, just because nobody was talking about human error doesn�t mean it wasn�t important. Click to next slide.

20. If you were driving this pick up-it�s hard to imagine anything more important happening to you. Click to next slideIf you were driving this pick up-it�s hard to imagine anything more important happening to you. Click to next slide

21. Even Though the Safety World Didn�t Focus on Human Error it Doesn�t Mean the Rest of the World Ignored It !!!TV & Commercials Frequently Show Human Error Causing Accidents However, just because the industrial safety world didn�t focus on human error that doesn�t mean the rest of the world ignored it. Hollywood definitely didn�t ignore it. They had no problem with human error causing injuries and incidents. Commercials and advertisements frequently showing human error for humor and to illustrate a point. Click to play videoHowever, just because the industrial safety world didn�t focus on human error that doesn�t mean the rest of the world ignored it. Hollywood definitely didn�t ignore it. They had no problem with human error causing injuries and incidents. Commercials and advertisements frequently showing human error for humor and to illustrate a point. Click to play video

22. The 4 Critical Errors shown on the SafeStart Card are So Common �You Could Even Set People Up to Commit Them !!! Please look at the 4 critical errors on the bottom of the SafeStart card. These critical errors are so common that you can even set people up for them; not that we would recommend going out and doing anything like what is shown in this video. Click to run video Please look at the 4 critical errors on the bottom of the SafeStart card. These critical errors are so common that you can even set people up for them; not that we would recommend going out and doing anything like what is shown in this video. Click to run video

23. And Just to Even Things Up And just to even things up� Click to play video And just to even things up� Click to play video

24. A Bit About Me

25. Our Inattention Can Also Hurt Others Later On � And finally � sometimes you not paying a whole lot of attention to what you are doing, and what's going on around you, might not increase the risk for you � but it might for someone else a little further on down the line� Click to play videoAnd finally � sometimes you not paying a whole lot of attention to what you are doing, and what's going on around you, might not increase the risk for you � but it might for someone else a little further on down the line� Click to play video

26. But If You Make a Mistake With Enough Hazardous Energy � So�We all make lots of mistakes. Probably around 500,000-1,000,000 before it�s �lights out-game over�. Most of them will just waste our time, money or embarrass us. Some however, if there�s enough hazardous energy around, can put a serious crimp in your day. Click to next slide. So�We all make lots of mistakes. Probably around 500,000-1,000,000 before it�s �lights out-game over�. Most of them will just waste our time, money or embarrass us. Some however, if there�s enough hazardous energy around, can put a serious crimp in your day. Click to next slide.

27. Do You Think This Hazard Was �Free for the Looking�? This is not a funny clip-some of you may have seen it-but if something like this happened in one of your facilities, what would you be recommending to prevent a recurrence. Also, do you think this particular hazard was �free for the looking�? Click to play video (after clip is over) OK, how many of you here would recommend that we do something different with the trap door next time? Note: most of them will put up their hands. Well it�s one thing to fix all of the hazards in your facility-not that you can realistically eliminate them all-but you can eliminate an awful lot of them. However, it�s another thing altogether to think you could re-engineer every traffic intersection in North America (or wherever), so that nobody had to pay attention as they went through it. Go to next slide.This is not a funny clip-some of you may have seen it-but if something like this happened in one of your facilities, what would you be recommending to prevent a recurrence. Also, do you think this particular hazard was �free for the looking�? Click to play video (after clip is over) OK, how many of you here would recommend that we do something different with the trap door next time? Note: most of them will put up their hands. Well it�s one thing to fix all of the hazards in your facility-not that you can realistically eliminate them all-but you can eliminate an awful lot of them. However, it�s another thing altogether to think you could re-engineer every traffic intersection in North America (or wherever), so that nobody had to pay attention as they went through it. Go to next slide.

28. This clip came from Dayton, Ohio. You won�t be able to tell �everybody� but how many people-at least-aren�t paying attention? (show clip) At least 3 people not paying a whole lot of attention - the drivers of the two cars and the pedestrian. Now, how badly do you think the pedestrian got hurt? How many of you think it probably killed him? Note: about half the room will put up their hands. Well, he walked away from this with bruises and scrapes! So, should he be going out and buying as many lottery tickets as he possibly can, or do you think he should never buy any lottery tickets again-because he�s already �used up� most of his luck for this lifetime? Go to next slide.This clip came from Dayton, Ohio. You won�t be able to tell �everybody� but how many people-at least-aren�t paying attention? (show clip) At least 3 people not paying a whole lot of attention - the drivers of the two cars and the pedestrian. Now, how badly do you think the pedestrian got hurt? How many of you think it probably killed him? Note: about half the room will put up their hands. Well, he walked away from this with bruises and scrapes! So, should he be going out and buying as many lottery tickets as he possibly can, or do you think he should never buy any lottery tickets again-because he�s already �used up� most of his luck for this lifetime? Go to next slide.

29. Well, the �proverbial� risk pyramid did a pretty good job of getting at the �luck factor�. And, I don�t know about you, but if I got run over by a car and I ended up down here (point at lower levels of the pyramid), I would definitely be thinking �this is my lucky day� Click to next slide.Well, the �proverbial� risk pyramid did a pretty good job of getting at the �luck factor�. And, I don�t know about you, but if I got run over by a car and I ended up down here (point at lower levels of the pyramid), I would definitely be thinking �this is my lucky day� Click to next slide.

30. But perhaps they �messed everybody up a bit� when they tried to attach numbers to all of these levels. (point to near miss level and talk about the near miss reporting systems you�ve seen or worked with, and how �nobody� ever said that ALL of them were being reported) (point at bottom level and talk about the difficulty of accurately counting all of the unsafe things people do-especially the unsafe things that they didn�t even know they were doing unsafely. Now make a comment about how nobody really knows the numbers for sure� Click to next slide.But perhaps they �messed everybody up a bit� when they tried to attach numbers to all of these levels. (point to near miss level and talk about the near miss reporting systems you�ve seen or worked with, and how �nobody� ever said that ALL of them were being reported) (point at bottom level and talk about the difficulty of accurately counting all of the unsafe things people do-especially the unsafe things that they didn�t even know they were doing unsafely. Now make a comment about how nobody really knows the numbers for sure� Click to next slide.

31. But I did want to ask you if you thought the relationships still made sense? In other words do you think it�s likely that you would have more hazards than close calls. More close calls than minor injuries, more minor injuries than major injuries and more major injuries than fatalities? Note: you can use examples for each of these levels asking for a show of hands at each level to demonstrate the pyramid concept. I use: exceeding the speed limit received written documented proof of it (speeding ticket) fender bender �totaling a car� Actually hurt-�stitches or more�� and obviously-none of us dead-but how many of you, in addition to me, have had at least one close call out on the highway-where give or take a slit second or a couple of feet, things could�ve been a whole lot different? so�if you get rid of the numbers the relationships do hold up. Click to next slide. But I did want to ask you if you thought the relationships still made sense? In other words do you think it�s likely that you would have more hazards than close calls. More close calls than minor injuries, more minor injuries than major injuries and more major injuries than fatalities? Note: you can use examples for each of these levels asking for a show of hands at each level to demonstrate the pyramid concept. I use: exceeding the speed limit received written documented proof of it (speeding ticket) fender bender �totaling a car� Actually hurt-�stitches or more�� and obviously-none of us dead-but how many of you, in addition to me, have had at least one close call out on the highway-where give or take a slit second or a couple of feet, things could�ve been a whole lot different? so�if you get rid of the numbers the relationships do hold up. Click to next slide.

32. However, the pyramid with numbers also tends to intimate that if you just did �one thing� unsafely enough times it could kill you, which is far too simplistic a model to work from. In reality there are almost always a number of contributing factors� Click to next slide.However, the pyramid with numbers also tends to intimate that if you just did �one thing� unsafely enough times it could kill you, which is far too simplistic a model to work from. In reality there are almost always a number of contributing factors� Click to next slide.

33. Most Accidents Have Many Contributing Factors DOMINOES THREE FACTORS FOR INJURY (let the �dominos� appear on screen) and then say, �all you need is to have these factors lined up just right-and then point to the last one on the right, and then have something unplanned or unexpected happen and you can set up the chain reaction� that causes an accidental injury. Now in order for someone to get hurt you need more than just something unexpected happening, (now click) You also need at least one source of potentially hazardous energy, and� (click again) you need a person. You can have a very serious incident-but without a person you won�t have an injury�Or, another way to look at it-every time we�ve been hurt- we were obviously in this mix too!� You need all 3 of these factors-at least- for someone to experience an acute injury. But if you look at the legislation-it�s not equally weighted on all 3 factors�most of the �legal� attention is on the hazard �eliminate it, engineer it out, guard it or contain it�Go to next slide. DOMINOES THREE FACTORS FOR INJURY (let the �dominos� appear on screen) and then say, �all you need is to have these factors lined up just right-and then point to the last one on the right, and then have something unplanned or unexpected happen and you can set up the chain reaction� that causes an accidental injury. Now in order for someone to get hurt you need more than just something unexpected happening, (now click) You also need at least one source of potentially hazardous energy, and� (click again) you need a person. You can have a very serious incident-but without a person you won�t have an injury�Or, another way to look at it-every time we�ve been hurt- we were obviously in this mix too!� You need all 3 of these factors-at least- for someone to experience an acute injury. But if you look at the legislation-it�s not equally weighted on all 3 factors�most of the �legal� attention is on the hazard �eliminate it, engineer it out, guard it or contain it�Go to next slide.

34. But you can�t always eliminate the hazardous energy. So when you can�t do that, you can look at secondary safeguards like PPE to further mitigate the risk. Seat belts reduce the risk �statistically� 50% in terms of a fatality-however, even with that 50% we�ve still got 55,000 dead people a year just on the highways (in Can. and USA alone). But how much more efficient does it get putting 2 seatbelts on the peple-2fall arrest harnesses? We get a big bang for the buck with the first one, but we don�t get much after that� Go to next slide. But you can�t always eliminate the hazardous energy. So when you can�t do that, you can look at secondary safeguards like PPE to further mitigate the risk. Seat belts reduce the risk �statistically� 50% in terms of a fatality-however, even with that 50% we�ve still got 55,000 dead people a year just on the highways (in Can. and USA alone). But how much more efficient does it get putting 2 seatbelts on the peple-2fall arrest harnesses? We get a big bang for the buck with the first one, but we don�t get much after that� Go to next slide.

35. There�s only so much you can do with the Hazardous energy, but what about the Sources of Unexpected? DOMINOES THREE FACTORS FOR INJURY (click again to make hazardous energy words come up) So, when you�ve done what you can for the hazardous energy-and you�ve got the personal protective equipment on the people-and you know better than to try to put 2 fall arrest harnesses on them-then it leaves you with (click again to make the words �person� and �Unexpected� come up) the person and something unexpected happening. Now talk about how many unexpected things will happen to us over the course of our lifetime (millions), but that there are only really 3 sources of unexpected events. Go to next slide.DOMINOES THREE FACTORS FOR INJURY (click again to make hazardous energy words come up) So, when you�ve done what you can for the hazardous energy-and you�ve got the personal protective equipment on the people-and you know better than to try to put 2 fall arrest harnesses on them-then it leaves you with (click again to make the words �person� and �Unexpected� come up) the person and something unexpected happening. Now talk about how many unexpected things will happen to us over the course of our lifetime (millions), but that there are only really 3 sources of unexpected events. Go to next slide.

36. Sources of Unexpected�� But what could be the source of something unexpected? If you think about it there are really only 3 possibilities; you do something unexpected, someone else does something unexpected, or the equipment or the car your driving does something unexpected.But what could be the source of something unexpected? If you think about it there are really only 3 possibilities; you do something unexpected, someone else does something unexpected, or the equipment or the car your driving does something unexpected.

37. Sources of Unexpected�� Start off by talking about the equipment doing something unexpectedly Click to next slideStart off by talking about the equipment doing something unexpectedly Click to next slide

38. You can be injured by equipment failure as this example illustratesYou can be injured by equipment failure as this example illustrates

39. Sources of Unexpected�� talk about the other guy doing something unexpectedly Click to play motocross cliptalk about the other guy doing something unexpectedly Click to play motocross clip

40. And you can be injured by something the other guy doesAnd you can be injured by something the other guy does

41. Sources of Unexpected�� now explain that what�s left over is (obviously) the �self area�. Click to play vaulter videonow explain that what�s left over is (obviously) the �self area�. Click to play vaulter video

42. And you can be injured by something unplanned or unexpected that you do yourself as this example illustrates. Questions for group about video: Q1 � Was this accident caused by lack of training regarding this specific procedure? A1 � Of course not. He�s so good at doing this that he represents his country. What do you suppose he was thinking about when he was running towards the vault? (medals, victory speech, sticking the landing). It wasn�t making sure he hit the springboard. Q2 � Is it an equipment failure? A2 � A lot of people immediately want to blame the equipment (the springboard MUST have had talcum powder on it and he slipped). But if you watch closely you will see he never hits the springboard. And you can be injured by something unplanned or unexpected that you do yourself as this example illustrates. Questions for group about video: Q1 � Was this accident caused by lack of training regarding this specific procedure? A1 � Of course not. He�s so good at doing this that he represents his country. What do you suppose he was thinking about when he was running towards the vault? (medals, victory speech, sticking the landing). It wasn�t making sure he hit the springboard. Q2 � Is it an equipment failure? A2 � A lot of people immediately want to blame the equipment (the springboard MUST have had talcum powder on it and he slipped). But if you watch closely you will see he never hits the springboard.

43. What Do You Think the Percentages Would Be For Each Category? Table group exercise: have participants write down what they think the percentages are for each category-self, other guy and equipment. put them into table groups of 4-8 people (ideal is 6) and have them discuss what they wrote down in terms of similarities and differences. Have them elect a �spokesperson� for their group. get the group to decide on what they now think the percentages are for self, other guy and the equipment. Get the groups to report out. Write each group�s percentages out on the flip chart. click to next slide. Table group exercise: have participants write down what they think the percentages are for each category-self, other guy and equipment. put them into table groups of 4-8 people (ideal is 6) and have them discuss what they wrote down in terms of similarities and differences. Have them elect a �spokesperson� for their group. get the group to decide on what they now think the percentages are for self, other guy and the equipment. Get the groups to report out. Write each group�s percentages out on the flip chart. click to next slide.

44. PERSONAL RISK PYRAMID In SafeStart Training we will have the same individuals go back to their own personal risk pyramid and then based on their own history identify which of their incidents in each category involved equipment failure, the other guy, or the self area (almost everything is always in the self area for everyone) This exercise gets individuals to see (without blaming them) that, for all types of errors, work on the human factors or states that cause those errors is going to have the most significant impact on keeping them safe in the future. In other words, we go down even one level further on the risk pyramid and add human factors. The self area will likely be the cause of the vast majority of everything else above in the risk pyramid. Explain that the best way for us, as a group, to see what the percentages are for each category would be to deal with what we know for sure �how we�ve been hurt� (we really don�t know if a deer jumped out in front of him or whether he fell asleep at the wheel �but we sure know whether a deer jumped out in front of us � so for the next few minutes I�m just going to get you to think about what you know for sure�how you�ve been hurt. Now take them through the 1st two levels of the risk pyramid, asking them to put up their hands if they are at zero; or if they are in the 1-5 category; or if they are in the 6-10 category. Anyone with more than 10? Repeat for 2nd level, only this time it�s below 5, 5-10, 11-15 or 16+ Now ask them how many cuts, bruises, bumps and scrapes they think they have had (click to next slide).PERSONAL RISK PYRAMID In SafeStart Training we will have the same individuals go back to their own personal risk pyramid and then based on their own history identify which of their incidents in each category involved equipment failure, the other guy, or the self area (almost everything is always in the self area for everyone) This exercise gets individuals to see (without blaming them) that, for all types of errors, work on the human factors or states that cause those errors is going to have the most significant impact on keeping them safe in the future. In other words, we go down even one level further on the risk pyramid and add human factors. The self area will likely be the cause of the vast majority of everything else above in the risk pyramid. Explain that the best way for us, as a group, to see what the percentages are for each category would be to deal with what we know for sure �how we�ve been hurt� (we really don�t know if a deer jumped out in front of him or whether he fell asleep at the wheel �but we sure know whether a deer jumped out in front of us � so for the next few minutes I�m just going to get you to think about what you know for sure�how you�ve been hurt. Now take them through the 1st two levels of the risk pyramid, asking them to put up their hands if they are at zero; or if they are in the 1-5 category; or if they are in the 6-10 category. Anyone with more than 10? Repeat for 2nd level, only this time it�s below 5, 5-10, 11-15 or 16+ Now ask them how many cuts, bruises, bumps and scrapes they think they have had (click to next slide).

45. INJURY RISK PYRAMID AVERAGE NUMBERS (say) �This is what the personal risk pyramid looks like � on average for over 100,000 people in 37 countries (mostly North America). You might be a little higher or a little lower but on average, this is it. And, as mentioned before (point to the 5,000 � 10,000) cuts, bruises and scrapes, the vast majority of this happened before we were 16. But it�s not all cuts, bruises, bumps and scrapes have them read back cover of Taking SafeStart Home DVD INJURY RISK PYRAMID AVERAGE NUMBERS (say) �This is what the personal risk pyramid looks like � on average for over 100,000 people in 37 countries (mostly North America). You might be a little higher or a little lower but on average, this is it. And, as mentioned before (point to the 5,000 � 10,000) cuts, bruises and scrapes, the vast majority of this happened before we were 16. But it�s not all cuts, bruises, bumps and scrapes have them read back cover of Taking SafeStart Home DVD

46. Show of Hands - How Many of You Have Been Seriously Hurt Because� (say) �Ok, now that we�ve all had a bit of time to think about our injuries and close calls, let�s go back to the three sources of unexpected events.� (click to animate the green circle) �How many of you have been seriously hurt � stitches or worse � because the equipment you were working with broke or malfunctioned?� NOTE: hardly any hands will be in the air. (click to animate the blue circle) �How many of you have been seriously hurt because the other guy did something unexpectedly?� NOTE: a few more hands will be in the air � usually 10-15 for every 100 people. (click to animate the red circle) �So, for us � in this room � over 90% of the serious injuries, it wasn�t the equipment or the other guy�� (click to next slide)(say) �Ok, now that we�ve all had a bit of time to think about our injuries and close calls, let�s go back to the three sources of unexpected events.� (click to animate the green circle) �How many of you have been seriously hurt � stitches or worse � because the equipment you were working with broke or malfunctioned?� NOTE: hardly any hands will be in the air. (click to animate the blue circle) �How many of you have been seriously hurt because the other guy did something unexpectedly?� NOTE: a few more hands will be in the air � usually 10-15 for every 100 people. (click to animate the red circle) �So, for us � in this room � over 90% of the serious injuries, it wasn�t the equipment or the other guy�� (click to next slide)

47. INJURY RISK PYRAMID AVERAGE NUMBERS �What�s really �humbling� is if you go down to this level (point to cuts, bruises, and scrapes) and you start thinking about all of the cuts, bruises, bumps and scrapes (click to next slide) INJURY RISK PYRAMID AVERAGE NUMBERS �What�s really �humbling� is if you go down to this level (point to cuts, bruises, and scrapes) and you start thinking about all of the cuts, bruises, bumps and scrapes (click to next slide)

48. If We Include Serious Injuries AND Cuts, Bruises & Scrapes � (say), well now probably 98 or 99% would have been initiated in the �self-area�. �Ok, so if we just think about the injuries in the �self-area� � which isn�t a big filter for most of us�� (click to next slide)(say), well now probably 98 or 99% would have been initiated in the �self-area�. �Ok, so if we just think about the injuries in the �self-area� � which isn�t a big filter for most of us�� (click to next slide)

49. For Any of Your Injuries in the �Self Area�Can You Think of A Time You�ve Been Hurt When� (point at Critical Errors and say) �Can you think of a time you�ve been hurt � in the �self area� � when you were working at what you were doing, thinking about what you�re doing, you were aware of the line-of-fire and at least conscious of losing your balance, traction or grip?� (let them think about it) (now say) �So, for almost everyone, these four critical errors � or a combination of them � were involved in over 98-99% of our acute injuries. So, why don�t we just tell people �try harder not to make one of these mistakes?� Because nobody is ever trying to make any mistakes � which is why they�re always unexpected. So, we have to look at what causes people to make mistakes. For this, please turn to your workbook page 39. Please read to the end of the book (page 59).� NOTE: you will have to explain the Q&A format � answers on next page before they start.(point at Critical Errors and say) �Can you think of a time you�ve been hurt � in the �self area� � when you were working at what you were doing, thinking about what you�re doing, you were aware of the line-of-fire and at least conscious of losing your balance, traction or grip?� (let them think about it) (now say) �So, for almost everyone, these four critical errors � or a combination of them � were involved in over 98-99% of our acute injuries. So, why don�t we just tell people �try harder not to make one of these mistakes?� Because nobody is ever trying to make any mistakes � which is why they�re always unexpected. So, we have to look at what causes people to make mistakes. For this, please turn to your workbook page 39. Please read to the end of the book (page 59).� NOTE: you will have to explain the Q&A format � answers on next page before they start.

50. Rushing Frustration Fatigue Complacency Another thing we do in SafeStart from a coaching standpoint is focus attention on the state to error patterns that are almost always involved.Another thing we do in SafeStart from a coaching standpoint is focus attention on the state to error patterns that are almost always involved.

51. Rushing � going faster than you are used to or have �habit strength� for Rushing � going faster than you are used to or have �habit strength� for

52. Rushing � doing too may things at once Rushing � doing too may things at once

53. Frustration � funny film but the last thing the man does is kick a cathode ray tube � about the equivalent of kicking a bomb Frustration � funny film but the last thing the man does is kick a cathode ray tube � about the equivalent of kicking a bomb

54. We saw earlier how falling asleep can cause problems. But you don�t actually need to fall asleep for fatigue to cause problems � particularly when you are complacent about your current activity (note: this clip will only play if you click directly on it with the mouse) Click to next slide We saw earlier how falling asleep can cause problems. But you don�t actually need to fall asleep for fatigue to cause problems � particularly when you are complacent about your current activity (note: this clip will only play if you click directly on it with the mouse) Click to next slide

55. It has probably been years since this �Lance Armstrong� wannabe thought about balance on his bike� (He is complacent about it) But it�s the end of a long race and he is probably more tired than he realizes (Click to play video) Fortunately other than some minor cuts and bruises the only other thing injured is his pride It has probably been years since this �Lance Armstrong� wannabe thought about balance on his bike� (He is complacent about it) But it�s the end of a long race and he is probably more tired than he realizes (Click to play video) Fortunately other than some minor cuts and bruises the only other thing injured is his pride

56. From a coaching standpoint one of the things that we do in SafeStart is get people to focus on the �critical errors� that are involved in almost all accidents. There are other ways you can get hurt but it is important to focus on the critical few (pareto principal) One analogy for this that most people can relate to is the once a year company golf tournament golfer, up on the first tee with the seasoned veteran player who, while a good player himself, is not a good coach. The new player is likely to be peppered with all kinds of advise on stance, weight transfer, grip, arm positions, follow though etc. The new golfer is not in a position to sort out the important skills (keep your eye on the ball and don�t swing too hard) from the other relevant but not as important advise.From a coaching standpoint one of the things that we do in SafeStart is get people to focus on the �critical errors� that are involved in almost all accidents. There are other ways you can get hurt but it is important to focus on the critical few (pareto principal) One analogy for this that most people can relate to is the once a year company golf tournament golfer, up on the first tee with the seasoned veteran player who, while a good player himself, is not a good coach. The new player is likely to be peppered with all kinds of advise on stance, weight transfer, grip, arm positions, follow though etc. The new golfer is not in a position to sort out the important skills (keep your eye on the ball and don�t swing too hard) from the other relevant but not as important advise.

57. Eyes and Mind Not On Task

59. CriticalErrorReductionTechniques

60. Safestart Concept Case Study

61. SafeStart is at the Foundation of Turner�s L.I.F.E. Program (Living Injury Free Everyday)

63. Shaw Created Their Own Safestart Videos

64. Shaw Created Their Own Safestart Videos

65. To Recap: How to Develop/Obtain

66. Tim Page-Bottorff Email: tpbottorff@cox.net Cell: 602-757-5054 Web: www.safestart.com Corporate Office: 1-800-792-6933 Come by booth 211 for your free taking home kit.