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Cornell University Library. The New Library Technical Services. Karen Calhoun Bill Kara Liisa Mobley May 25, 2005. Why Are We Doing This?. University Work Force Planning
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Cornell University Library The New Library Technical Services Karen Calhoun Bill Kara Liisa Mobley May 25, 2005
Why Are We Doing This? • University Work Force Planning • “Integrate the Library’s technical services operations into a unified function that results in clear direction, efficiencies, and savings” • Library TS Integration Team • Project Web site: http://www.library.cornell.edu/tsweb/aboutus/TSIWeb/TSintegration.htm Cornell University Library
Future Search Strategic: Seamless access Understanding users Digital resources Organizational: Flexibility Training Innovation/Automation Visibility of TS Organizational Redesign Coordinate operations Support e-resources Support metadata, federated access, and metadata management Collaborate on usability/ user-centered design Participate in building CUL data farm Be more responsive, service-minded Innovate/automate Train, enhance opportunities for staff development Enhance liaison work, communications, and visibility Themes from the Future Search and Organizational Redesign Workshops Cornell University Library
Objectives of the Reorganization • Better coordination of TS operations • More opportunities for staff • More collaboration inside and outside technical services • More responsive, service-minded • Stronger support for innovation, automation, metadata • “CUL Center” for e-resources & serials management Cornell University Library
Social Networks: What the Research Suggests* • Working relationships and personal contacts are enormously important • Four steps: • Knowing “who knows what” • Having timely access to those individuals • Actively engaging with one another • Trust facilitates creativity and learning *Rob Cross et al. 2001. “Knowing what we know: supporting knowledge creation and sharing in social networks.” Organizational Dynamics 30 (2): 101.
Includes technical services for: Adelson Africana Engineering Entomology Fine Arts Geneva Hotel ILR Catherwood Management Mann Math Music (books, scores) OKU (incl. Maps, Asia Collections) Physical Sciences Vet Excludes technical services for: ILR Kheel Center Law Music (sound recordings, media) RMC LTS Senior Management Team Approx. 90 people Cornell University Library
Outreach and liaison work • Communications • TSWeb • Collaboration user-centered design • Research and statistics • Financial and strategic planning • Project management • Policies, procedures, best practices • Training • IT support LTS Senior Management Team Cornell University Library
Scott Wicks, David Banush, Anna Korhonen • Service innovations • Ordering • OKU serials receiving & documents • Monographs receiving • Gifts & exchange • Inputting • Cataloging and metadata production • Catalog librarians • Cataloging training Approx. 50 people
Jim LeBlanc • Grant-funded retrospective conversion • Batch processing and metadata management • Database quality and physical processing • Database enrichment Approx. 18 people
Marty Kurth • Senior consulting • Design and development Approx. 7 people
Bill Kara • E-resources • Serials management Approx. 15 people
Keys to Success • Collaboration • Coordination • Responsiveness • New working relationships Cornell University Library
Process and Timetable • Define and implement senior management team (dept. heads) • More discussions with staff members • Define and implement new units (unit heads + staff) • Prepare new job descriptions (as needed) Cornell University Library
Staff Survey – Positive Aspects Cornell University Library
Staff Survey - Concerns Cornell University Library
Staff Survey – What Role Would You Like to Play? Cornell University Library
Questions?Project Web site: http://www.library.cornell.edu/tsweb/aboutus/TSIWeb/TSintegration.htm Cornell University Library