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NCHS Strategic Plan Update

Explore NCHS's strategic plan update for implementing key initiatives, enhancing patient services, and fostering community engagement. Learn about upcoming IT infrastructure improvements, leadership training, and monitoring progress strategies.

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NCHS Strategic Plan Update

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  1. NCHS Strategic Plan Update Barbara S. Kennedy, mha, fache President & ceo November 13, 2018

  2. Overview • BOD themes & changes • 2019 areas of emphasis; it’s a three-year plan! • How can the BOD provide strategic oversight? (ideas for discussion) • How will staff enable the BOD to monitor progress? (ideas for discussion) • Next Steps

  3. BOD Themes & Changes

  4. BOD Themes & Changes

  5. 2019 Areas of Emphasis Foundational training • Servant Leadership training for all executives, managers and clinical leaders • LEAN/Six Sigma training for selected executives, managers and clinical leaders • Rollout of AIDET staff training to strengthen patient communication and service • Aggressive and targeted access improvement projects • Organizational and clinic specific • Tangible improvements relative to patient access • Project leaders will apply Lean/Six Sigma principles

  6. 2019 Areas of Emphasis Implementation of core IT/infrastructure • New EHR selection and implementation plan • Business system automation • Population health software implementation Evaluation and development of recommendationsfor: • Service expansion • Social Determinants of Health (SDOH) strategy Execution of deliberate community engagement • Visibility and engagement strategy for CEO and Chiefs • Elevate exposure, presence and reputation of NCHS • Develop a compellingand comprehensive fund development plan

  7. Strategic Oversight- BOD Ideas for discussion: Strategic Discussions • Streamline approach to standing agenda items • Identify more opportunities for consent agenda items BOD Committees • Re-evaluate the need for each committee • Develop committee charters or shared agreements to guide appropriate and focused discussions Identify Strategic Plan Areas of Interest • Develop a BOD education plan and schedule

  8. Monitoring Progress- Staff • Ideas for discussion: • Dashboard Report(s) • Operational performance • Strategic plan priorities • Quarterly Sub-Committee Meetings • Work with BOD sub-committee (TBD) quarterly • Review progress, challenges, lessons learned and next quarter planned activities • Share any written updates and will give verbal update to full BOD

  9. Monitoring Progress- Staff • Ideas for discussion: • Board Topical Discussions • CEO will develop annual schedule of at least quarterly strategic discussions • Presentations, advanced materials, outside speakers/experts • Emphasized BOD engagement and discussion • Annual Retreat / Strategic Plan Review • Annual review of strategic plan progress • Written update outlining progress against defined measures • Discussion on changing landscape • Review of lessons learned and proposed next year focus

  10. Next Steps • What comes next after Board adoption of the strategic plan? • Solidify 2019 strategic initiatives • Executive sponsors • Project leads • Major milestones and timelines • Incorporate strategic initiatives into 2019 budget • Develop 2019 implementation plan of all strategic initiatives • Develop communication plan for internal and external stakeholders

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