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Organizational Communication

Dive into the complexities of organizations as dynamic systems operating in their environment, exploring system components, processes, properties, and theories by leading scholars like Weick and Taylor.

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Organizational Communication

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  1. Organizational Communication Chapter 4 Outline

  2. Systems Approaches • Organizations are complex organisms that must interact with their environment to survive. • We should not look at how we should behave in organizations, rather wee need to look at how we should study them.

  3. 3 Components of a System • Hierarchical Ordering - Example: General Manager, Manager, Employees • Interdependence - Parts of a system and people will depend on each other in order for a system to work. • Permeability - Allows material to flow in and out of a system.

  4. System Processes Input --->Throughput ---> Output Example: Humans eat, digest, and produce waste…

  5. System Properties • Holism - The system needs to be looked at as a whole • Equifinality - in order to reach a goal there is more than on way to get there. • Negative Entropy - When new pieces are added to a system or taken away it will not shut down. • Requisite Variety- The process that needs to be used and is used to a degree and level of difficulty as the system itself.

  6. Cybernetics Theory • Currently there are four different goals that are found in this theory. • System Goal - Is the actual goal • Mechanisms - Different companies will use different methods and mechanisms to help reach the company goal.

  7. Cont. • Feedback - Receiving positive and/or negative feed back - which can and does include friends, advisors and many others. • New Mechanism - If the individual or the organism is not completing the goal then it is possible that a new mechanism may be needed to complete the task.

  8. Cybernetics Process Example #1 System Goal -------->Feedback-------> New Mechanism (Mechanisms) Example #2 Ecological Change -------->Enactment------->Selection(Assembly rules and communication styles)--------> Retention

  9. Karl Weick’s Theory of Organizing • Goal of organizing = Reduction of uncertainty • Ecological Changes = Changes that will happened within the organization • Enactment = People will process the information differently.

  10. Weick Cont. • Selection = The person/people will decide how to handle the problem • Retention = Remembering the problem and taking it into consideration if encountered again. • Assembly Rules = The Rules of a corporation; Handbook, company policies

  11. Henry Taylor's Theory of Classical Management • Elements of Planning 1. Plan 2. Organize 3. Command 4. Coordination 5. Control

  12. Taylor’s Theory Cont. • Principals of Management 1. Scalar Chain 2. Unity of Command 3. Division of Labor 4. Order 5. Span of Control

  13. Council of Communication Management • http://www.ccmconnection.com

  14. References • Miller, Katharine; Organizational Communication. Approaches and Processes; Chapter 4. 2004

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