Induction for Lucy Cavendish College IT Services

1. IT Services Welcome from the team helpdesk@lucy-cav.cam.ac.uk Scarlet Wang Robert Lewis Jo HarcusICT Manager IT technician Library & Information Services Officer sxlw2@cam.ac.uk rl453@cam.ac.ukjmh225@cam.ac.uk 012233-39050 012233-39007 01223-766984 We are based in the Library Induction for Lucy Cavendish College IT Services 1

2. University of Cambridge Computing Services Department IT Services College IT Services IT Service Providers Induction for Lucy Cavendish College IT Services 2

3. University of Cambridge Computing Services http://www.ucs.cam.ac.uk/ • Hermes webmail facility • https://webmail.hermes.cam.ac.uk • CUDN for internet access • MCS Desktop Services • Wide range of services • http://www.ucs.cam.ac.uk/az Induction for Lucy Cavendish College IT Services 3

4. University of Cambridge Computing Services http://www.ucs.cam.ac.uk/ Signup-Collect Username and Passwords Must use a college computer labelled ‘New student sign-up here’ to collect your username/passwords Undergraduates will use UCAS number, Graduates will use self-service Application number • CRSid-Username for all UCS services • Hermes – University Email System • MCS Desktop Services – software, filestore, etc • Raven – Web Authentication Service Induction for Lucy Cavendish College IT Services 4

5. IT Services – What and Where • Campus MCS desktop computers - use MCS desktop password • Porter’s Lodge : 1 PC • Library Foyer : 2 PCs • Computer room (library basement): 6 Computers: (1 Mac, 1 Window/Linux, 4 PCs) • Other Campus Shared Computers – • username: lccstudent, password: lccstudent • Computer room (library basement): 3 Open access PCs • Offsite hostels Shared Computer in Common Room of: • 41a Madingley Road • 86 Chesterton Road • 88 Chesterton Road • 137 Chesterton Road • username: lccstudent, password: lccstudent Induction for Lucy Cavendish College IT Services 5

6. IT Services – What and Where • Shared Printers – DS-Print: Pay as you go (CRSid and MCS desktop password) • 1 Colour multi-function laser printer in the Computer Room (A3 and A4) LucyCav_ITRm_BW is how it appears when selecting printer • 1 Colour multi-function laser printer in library basement corridor (A4) • LucyCav_Corridor_BW is how it appears when selecting printer • 1 Mono laser printer in the porter’s lodge (A4) • LucyCav_Plodge is how it appears when selecting printer • Scanners - Free • Both multi-function machines (above) can scan documents into pdf to email • Photocopier – Purchase copy card via the porters • Photocopier is the multi-function machine in the library basement corridor (A4 mono) Induction for Lucy Cavendish College IT Services 6

7. IT Services - MCS Desktop Computers • University Wide • 2GB storage, can apply for more • Comprehensive Application Software Packages: • http://www.ucs.cam.ac.uk/desktop-services/mcs/software/ • Comprehensive on line documentations: • http://www.ucs.cam.ac.uk/desktop-services/ • iPrint and eCredit: • http://www.ucs.cam.ac.uk/desktop-services/ds-print/ • Print from your own computer to : • http://www.ucs.cam.ac.uk/desktop-services/ds-print/individual/ Induction for Lucy Cavendish College IT Services 7

8. IT Services - Multimedia Functions • Video conferencing • Studio / hardware bookable at UCS • Audio / Visual presentation • Room bookable via domestic bursary • Skype for job interviews • Room bookable via domestic bursary • Recording and Processing • Webcam and headsets can be borrowed from the IT team • DVDRW/CDRW Induction for Lucy Cavendish College IT Services 8

9. IT Services Printing & Photocopying Charges • Print charge: 5p mono 25p colour - A4 • 10p mono 50p colour - A3 • eCredit: Pay online by card • Pay cash at Porter’s Lodge • Photocopy charge: 5p mono only - A4 • 10p mono only – A4 Duplex • Purchase copy card: • £5/£10 at porter’s lodge Induction for Lucy Cavendish College IT Services 9

10. IT Services - When and Who • All college IT facilities: 24/7 Availability • UCS IT support: (UCS helpdesk on West Cambridge site) • Email: help-desk@ucs.cam.ac.uk • Telephone: 01223-334681 • College IT Support: • Email: helpdesk@lucy-cav.cam.ac.uk • Telephone: 01223-332190 Induction for Lucy Cavendish College IT Services 10

11. IT Services IT Support and Drop-in Surgery • IT Service level agreement • Drop-in surgery (NO appointment required-Term time Only) • Monday 14: 00 ~ 16:00 • Wednesday 10:00 ~ 12:00 • Friday 14: 00 ~ 16:00 • In IT technician’s office – next to computer room, library basement • Email support: Weekday 9:00 ~ 17:00 (helpdesk@lucy-cav.cam.ac.uk ) • Out of surgery face-to-face support: Appointment only Induction for Lucy Cavendish College IT Services 11

12. IT Services - Report Problems (who, when, where, what, how) • Your Name and CRSid • Building and Room number of your accommodation • Type of computer and Operating System • Description of problems • Checks and tests already carried out Email: helpdesk@lucy-cav.cam.ac.uk Tel: 01223-332190 Induction for Lucy Cavendish College IT Services 12

13. IT Services - Internet Connection • All rooms are fitted with Ethernet data socket • All buildings have WiFi • Student computers must have completed security checks, enabled all software auto-update, installed valid anti-virus software (free from UCS). • Internet Connection Workshop • Compliance: http://www.ucs.cam.ac.uk/isss/rules/guidelines.html • College and University Monitoring • Security and Virus protection • Disconnection Induction for Lucy Cavendish College IT Services 13

14. IT Services – Campus WiFi Eduroam is available in Campus and many University sites, for instructions of how to connect, please visit http://www.ucs.cam.ac.uk/wireless/eduroam/localusers Induction for Lucy Cavendish College IT Services 14

15. IT Services – Offsite Properties WiFi Commercial broadband • Not Part of College / University Network • Virgin Media and SKY • Access information sheet is in your hostel folder • We can’t make it faster! • DIY before contact IT support • Report problems or ask for Updates, contact the House Student Induction for Lucy Cavendish College IT Services 15

16. IT Services – Improve your IT skills • Free IT Training Courses at UCS: • http://www.training.cam.ac.uk/ucs • General Guides ‘How to Use’ & Self Paced CD Tutorials and Manuals: • http://www.training.cam.ac.uk/ucs/info/self_taught • UCS on-line documentations: • http://www.ucs.cam.ac.uk/docs/faq Induction for Lucy Cavendish College IT Services 16

17. IT Services – IT Workshop Setup Internet Connection for your Own Computer Monday 7 October 14.30 – 16.30, 18.00- 20.00 • Sign up at the Library foyer • Bring computer and power adapter • Security CHECK (disinfect from virus, malware, spyware etc) • Enable auto-updates for all software • Enable ping • Install UCS free anti-virus software • Register for wired and wireless internet connection Induction for Lucy Cavendish College IT Services 17

18. IT Services – Hire a computer • PC loan scheme • Old desktop PC (Widows 8 and MS office 2007) at £10 per term • Emergency laptop • Two week max, requires tutor’s approval • Apply to the IT team: • helpdesk@lucy-cav.cam.ac.uk / 01223-332190 18 Induction for Lucy Cavendish College IT Services

19. Telephone Services • Campus: One emergency phone per building • Offsite hostels Emergency phone: • 86 Chesterton Road • 88 Chesterton Road • 137 Chesterton Road • 41a Madingley Road • Fellow on call: 07500883515 • Student on call: 07879116755 Induction for Lucy Cavendish College Telephone Services 19

20. Thank you for coming Any Questions? Email: helpdesk@lucy-cav.cam.ac.uk Induction for Lucy Cavendish College IT Services 20