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Staff Survey

Assessing employee satisfaction and engagement, this staff survey revealed positive trends in supervisor understanding, computer training, and ethics, while highlighting negative trends in staffing, overall organization/resource allocation, and hiring/promotion opportunities. This discussion aims to address these findings and develop an action plan for improvement.

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Staff Survey

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Presentation Transcript

  1. Staff Survey Wednesday, December 12, 2012

  2. Agenda Purpose of staff survey Findings Discussion Next Steps/Action Plan

  3. Purpose of Staff Survey Important tool for quality improvement Assess the level of satisfaction and engagement of employees Critical issue in attracting and retaining staff

  4. Positive Findings Top 3 Positive Trends in Staff Survey: Your immediate supervisor Computer training Ethics Analysis of the 2012 staff survey showed the above category questions as averaging the highest overall score

  5. Your Immediate Supervisor 78% of staff feel that their supervisor understands their job and is willing to back their employee up when needed (Q #4) 80% of staff feel that they can go to their supervisor(s) with anything and they will take the time to listen and try to correct the situation if needed (Q#5) 80% of staff are satisfied with the job being done by their immediate supervisor (Q#7) 82% of staff feel excellent/very good with the open door policy with their immediate supervisor (Q#35)

  6. Computer Training 80% of staff are knowledgeable of where to store documents on their computer (Q#28) 76% of staff feel excellent or very good with their computer software knowledge in regards to their job (Q#29) 78% of staff have been shown the policy and procedure manual on the hospital’s intranet system (Q#55)

  7. Ethics 86% of staff feel excellent/very good/good in regards to how ethical issues surrounding the hospital are handled by staff (Q#51) 86% of staff feel excellent/very good/good that ethics is a part of daily life at AGH (Q#52) 90% of staff feel excellent/very good/good on how their ethical beliefs coincide with the hospital’s beliefs (Q#53)

  8. Confirm Strengths Agree or Disagree? Discussion

  9. Negative Findings Top 3 Negative Trends in Staff Survey: Staffing Overall Organization/Resource Allocation Hiring, Promoting, Job Opportunity, & Job Security Analysis of the 2012 staff survey showed the above category questions as averaging the overall lowest score

  10. Staffing 63% of staff believe that the staff is well-balanced between the people who supervise work and the people who carry out the work (Q#8) 54% of staff feel all work teams co-operate and communicate well with each other and try to help each other out (Q#9)

  11. Overall Organization/ Resource Allocation 49% of staff believe the Atikokan General Hospital has great success when cutting unnecessary costs (Q#22) 54% of staff understand the decision making process for allocating resources (Q#25) 46% of staff feel local resource allocation decisions never interfere with their ability to do what is medically best for patients (Q#27)

  12. Hiring, Promoting, Job Opportunity, & Job Security 66% of staff feel the Atikokan General Hospital hires the most suitable person for the job (Q#15) 58% of staff believe that when promoting within the Atikokan General Hospital the process is fair and unbiased (Q#16)

  13. Discussion What do you think? Agree or Disagree? What did your team meeting produce?

  14. Next Step/Action Plan What do we need to do to enhance strengths? What do we need to do to resolve negative findings?

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