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AIM Consulting. DSW Designer Shoe Warehouse. Amber Chiles, Megan Florez, and Iryna Kuchurivska. Company Background. First store opening in Dublin, Ohio in 1991 Discount Retailer of shoes, offering between 24,000-30,000 pairs of shoes in at least 2,000 styles
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AIM Consulting DSW Designer Shoe Warehouse Amber Chiles, Megan Florez, and Iryna Kuchurivska
Company Background • First store opening in Dublin, Ohio in 1991 • Discount Retailer of shoes, offering between 24,000-30,000 pairs of shoes in at least 2,000 styles • In 2008 launched an e-commerce site and mobile site • 2010 annual revenue of $1.8 million • In 2010, became the 2nd largest market share in adult footwear. • Competitors • Collective Brands, Inc. • JCPenny • TJ Maxx • Zappos
Current Marketing and Target Market Market to style and value conscious men and women DSW Rewards program “Where’d you get those shoes?”
Problem & Solution DSW’s children selection is on-line only and poorly advertised creating an inconvenience for shoppers Create a new target market and raise customer awareness by offering children’s shoes in-store. Change store layout and adjust VM appropriately Addition of promotions Assortment
Kid’s Space Smaller shoes, more product “Store” within a store Kid-Friendly shopping Stress-free shopping experience for parents Store Layout
Store Layout/Visual Merchandising • Kid-Friendly fixture • Shelves with rounded edges and plastic coverings • Rubber floor pad where kids play • Carpet where shoes are • Shorter wall fixtures • Attachments on merchandise to prevent falling
Visual Merchandising • Same color scheme throughout store • Utilize lighting • Present merchandise in a way that is appealing to the new consumer without losing the aesthesics
Promotional Strategies • Children-friendly ads • Free purse promotion with a purchase for Mothers and Daughters • Focus on emotional appeal of mother daughter bonding • Cartoon belts for boys with a purchase of shoes • 4 major season advertisements and special back to school promotion
Growing our Consumer Target Market • Focus dedication to mothers and not women in general • Children mimicking their parents through dress • Focus on positive advertisement revolving motherhood and being fashionable
Future Consumers • Providing unforgettable experience for daughters and sons with their parents. • Focusing on children as future consumers of DSW • Giving an opportunity to connect with their parents
Assortment • Focus on delivering wide range of footwear for children ages 4-10 years old • 65% casual wear • 35% special occasions • 60% girls shoes • 40% boys shoes
Evaluation • Sales reads bi-weekly to gauge children’s shoe sales • Market research on best and least selling brands to ensure stocking accordingly in the future • Customer Feedback • Online Surveys • 20-30 questionnaire • Incentives to participating like 15% off next purchase upon completion of survey • 6-9 month period
Conclusion • The addition of children’s shoes at DSW locations will increase profit and give DSW the opportunity to compete with other brands and stores that offer footwear for the whole family.
QUIZ TIME!! • What year did DSW open its first store? • 1991 • How many pairs of shoes are in a typical DSW store? • 24,000-30,000 • Name two of the four competitors of DSW? • Collective Brands, JCPenney, TJ Maxx, or Zappos • Name two of the three ways AIM suggests DSW to solve their problem of no children’s shoes in-store? • Store layout/visual merchandising, promoting to a new target market, and assortment