InTouch

1. InTouch Unified Communications specifically for SMBs Get InTouch – Stay InTouch

2. InTouch AdvaTel introduces: InTouch Unified Communications for SMBs Small to medium businesses have different communication needs & calling patterns to enterprise organizations Most Unified Communications packages are designed by large enterprises & are based on their needs InTouch is the UC package specifically designed with a full understanding of the different requirements of SMBs InTouch - The UC package for the SMB market

3. Larger Enterprise Businesses Numerous internal departments - mainly internal calls Engin. Accts. OH&S Customers Legal Mgmt. Suppliers Sales Admin. Internal Contacts External Contacts

4. Small to Medium Businesses (SMBs) Fewer internal departments, many outsourced activities - mainly external calls Legal IT Finance Sales Printing Admin. Engin. Accts. HR Internal Contacts External Contacts

5. Unified Communications Productivity Circle 1st Generation UC Unified Communications You & Your Colleagues Phone Presence On-Line Presence

6. Productivity further expanded using Calendar Mining 1st Generation UC with Calendar Mining Unified Communications You & Your Colleagues Phone Presence On-Line Presence Calendar Mining

7. InTouch includes all internal & external contacts - greatly increases productivity 2ndGeneration UC – Federated Presence Unified Communications You & Your Colleagues Phone Presence On-Line Presence Suppliers Customers Outsourced sales agents, independent contractors, family Special contacts, bank, insurance, consultants, transport Calendar Mining

8. InTouch Features Include: • Full Microsoft Integration • Presence from: • Avaya IP Office – telephony • Outlook – calendar mining • Skype - Federated • MSN - Federated • Yahoo - Federated • One click link between: • Telephony • E-mail • SMS • Instant Messaging • Pounce • Call Back reminder

9. InTouch Features Include: Click to SMS InTouch users type the required SMS on their keyboard This keeps a copy of all sent SMSs in their PC - easy to access at any time They receive the reply SMS in writing as an E-mail (time & date stamped) They can also get a copy of the SMS reply on their Smartphone as an E-mail Presence Telephony Calendar Mining Missed Calls List expands (click to call)

10. InTouch Features Include: Click to Pounce InTouch users click on an off-line contact they wish to communicate with at the next available opportunity When the contact is next on line, InTouch connects via user’s office phone, E-mail, IM, Skype, MSN, Yahoo They receive a “now available” notification via a screen-pop InTouch indicates which methods of communication are possible with their contact at that time Presence Telephony Calendar Mining Missed Calls List expands (click to call)

11. InTouch Features Include: Click to Call Back When on a call and you offer to call your contact back, just press the Call Back button Click on the button to indicate when you wish to return the call (e.g. 5 mins, 10min, 1 month etc. Enter the call back topic if required When this time arrives you receive a reminder to click to dial them With InTouch you will NEVER, EVER forget to call someone back again Presence Telephony Calendar Mining Missed Calls List expands (click to call)

12. Small to Medium Businesses (SMBs) SMB Unified Communications packages should preferably combine internal & external contacts InTouchcombines both internal & external contacts in one UC package InTouchidentifies anyone on any contact list on any communication’s platform e.g. PBX, Skype, MSN & Yahoo (“Federated Presence”) InTouchchecks whether the contact is available, in a meeting or out of office (“Calendar Mining”) InTouchPrime Contacts (combination of internal & external) are always on display - no searching

13. Small to Medium Businesses (SMBs) Optimal work-flow to stay InTouch Right-click on an E-mail and expand • Click to Dial • Click to IM • Shows current presence Each entry can be expanded Current call duration • One Click to: • Launches an email to this caller • Start an IM while on the phone • Schedules a Call Back reminder in “x” minutes

14. Small to Medium Businesses (SMBs) Possible communications options from unopened E-mails Scroll Search any field Missed Calls List expands(click-to-call) Presence Telephony Calendar Mining Calendar reviews: 2 min MSN Presence Skype Presence Yahoo Presence Current Call Activity Dial Box InTouch User’s Presence Presence Telephony Calendar Mining Missed Calls List expands (click to call)

15. Summary • InTouch- not a separate application, but an Outlook plug in – always there, no need to swap between applications • InTouch- requires no additional server - reducing costs & IT support • InTouch- a UC solution designed to meet the different needs of SMBs • InTouch- allows you & your contacts to make an informed choice of communications - via voice, E-mail, SMS and IM • InTouch- one click to schedule a call back - never forget to call back someone again • InTouch- federated 2-way presence between internal & external contacts • InTouch- presence federated automatically whenever you are on a call, in a meeting or out-of-office, therefore reduces unproductive time, reduces telephone costs

16. For further information or to request a trial, contact: AdvaTel 133 Moray Street, South Melbourne Vic 3205, Australia www.advatel.com.au Email: sales@advatel.com.au Phone: +61 3 8695 8695 Get InTouch – Stay InTouch Presence Telephony Calendar Mining Missed Calls List expands (click to call)