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Training Needs Around EHR. Penny Davies Planned Parenthood of Utah penny.davies@ppau.org. Where EMR is today. Over 400 vendors Part of Health Care Plan HITECH- Health Information Technology for Economic and Clinical Health $$$$$- reimbursement incentives
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Training Needs Around EHR Penny Davies Planned Parenthood of Utah penny.davies@ppau.org
Where EMR is today Over 400 vendors Part of Health Care Plan HITECH-Health Information Technology for Economic and Clinical Health • $$$$$- reimbursement incentives • National standards – meaningful use
Advantages • Improve Quality of Care • Promote Evidence Based Medicine • Access = Communication • READ EVERY CHART !!! • NO LOST CHARTS!!!!
Disadvantages • Costs • Technology • Concerns about • Privacy-HIPPA • Security-access rights CHANGE!!!
The Experience • The Commitment / $$$ • Selection Process • Time • IT Expansion • Loss of Revenue
Acknowledgement of Change • Everyone is effected • Doing things differently • Disruption to Operations • Not Seamless/Not Painless
Roles of Training Centers • Assisting in Evaluating and Implementation • Training, system development and monitoring • Provide support and ideas to improve quality • Collaborative Expertise • Technical Assistance • Planning and Management • Research • Commitment to Public Health • Etc………
Assisting in the Selection Process • Evaluate Readiness • Identify “working systems” • What to look for in contracts • Assist in “team” preparedness • Ways to make it affordable
Successful Implementation Strategies • Basic Questions • Convert – what!! • Scan – what!! • Preparing staff for changes • Training models • Scheduling tips • Go Live Ideas
Best Practices • Signature pads- laminated consent form • Location of computers • Workflow Efficiencies • Checking In • History taking • Enhancing communication • Cost Shifting
Improving Productivity • Training • New Employees • Providers • Scheduling • Clinic Flow • Cross Training • Relationship Building
Quality of Care • Audits • Customer Service • Evidence Based Medicine • Case Management
Topics to Think About • Training Staff/ Reviewers • Revising/Developing Tools • Comparing Quality Indicators • Report Card • Tracking Performance Indicators • Surveys
How to contract with 3rd parties • Identifying program strengths and weaknesses • Tools to evaluate system • Research • Technical Assistance
What is next • Constant Change! • PHR – personal health record • Patient Medical Home • HIE – health information exchange • TELEMEDICINE • Remote patient monitoring • Home health care • http://tie.telemed.org/default.asp