SCC Professional Services

1. SCC Professional Services Rick Brewer – Regional Sales Manager Sandra Apple – Business Analyst, Technical Sales and Business Development Michelle Musgrove – Implementation Specialist

2. SCC Soft Computer • Providing 40 years of laboratory experience with Software Implementations in more than 1,000 locations worldwide. • SCC professionals bring our vast expertise and operational experience to your organization. • Enabling your lab to become more productive, enhance patient safety, and support results in an inpatient, outpatient, and reference lab setting.

3. Managed & Professional Service Offerings • LIS Administration Services • LIS Analyst Services • LIS Optimization Services

4. SaaS (Software as a Service) • Goals: • Provide reduced total cost of ownership • Eliminate need for capital investment • Provide an opportunity for a complete Operating Expense Structure • Standardize total cost of ownership for life of agreement

5. Professional Services Offerings • Operational Workflow Assessments • System Optimization Services • Software Implementation Services • Outreach Analysis Services • Staff Augmentation • Training Assistance • Project Management

6. Introductions • Sandra Apple -Business Analyst – Technical Sales and Business Development • Michelle Musgrove – Implementation Specialist

7. Operational Assessment Approach Holistic approach to the assessment of the current usage of the SCC Systems (Incorporating People, Process and Technology) We focus on identifying the utilization gaps and opportunities to optimize, standardize and integrate the functionality across all laboratory departments. • Analysis of Patient Order Journey • Analytical Processes of the Laboratory Operations • Post Analytical Processes in the Laboratory

8. Analysis of patient order journey- Pre Analytical • Hospital Information System Ordering Processes and Workflows • Outreach /Patient Service Center Ordering Processes and Workflows • Specimen Handling and Identification Processes and Workflows

9. Pre Analytical - Analysis of patient order journey • In bound Ordering practices • HIS Placed Orders • Units • ER • Outreach/Patient Services Centers(PSCs) • Specimen Collection/Receipt/Labeling/Tracking • Units • PSCs • ER • Test Add On Processes/Test Rejections/Cancellations • Robotics • Reference Laboratory Operations • Specimen Labeling Challenges

10. Analytical Processes of the Laboratory Operations • Specimen Testing Workflows • LIS Utilization analysis across all laboratory disciplines. • LIS Optimization • Opportunities - LIS Usage across all laboratory sections. • Standardization of processes across laboratory operations. • Integrate functionality to improve workflows.

11. Analytical Processes, continued • Specimen Tracking - Multi Module Evaluation • Redirection of Assays and Reflexing of Confirmatory tests • Testing practices across all lab section • Interface Use: • Non Interfaced Instruments • Auto posting of Results • Auto verification of Results • Robotics • Call List Use and Alerts • Quality Control Practices • Both Manual & Automated processes • Challenges and needs of the users

12. Post -Analytical LABORATORY Processes • Full Suite Management and Data Mining Reporting Needs • Include all modules from a true pre-analytical perspective: GENE Product Suite ( includes SoftPathDx) Soft Bank, SoftMic and all Supporting Modules such as SoftMedia and SoftExpress. • Collection/processing data mining • SoftID: • Global Logs • TAT Management • FTE Management • Area Statistics and Trending • SoftLab: • TAT reports is robust (Interim points can be generated to it) • Test per Month report • Exception reports • Review SQL-Customizations • End user Knowledge Gaps: • WebEx In-Service Sessions, Classroom Training at SCC and /or On-site Training

13. Post Analytical processes • Post Analytical Data Mining Reporting Needs • All SCC Product Suite Reporting Needs • Management Report Needs • Quality Control Results Review and Reporting Needs • Pathology Dept Results Review Practices • Blood Bank Reporting Needs • ELH /Health Dept. Reporting Requirements • Outreach Reporting and Business Needs • Accounts Receivable / Revenue Cycle Management

14. Discoveries and Recommendations • We Provide a Report and Review all findings with you. • Configuration changes in your current system that optimize workflows using Best Practices. • Current and Future State • Hardware • Software • Deliverables • Timeline • Resources • Education

15. Operational Assessment Process • Schedule the Operational Assessment • SCC will be on-site with 2-4 Subject Matter Experts identified across all applicable modules. • Requires Client Subject Matter Expert participation and engagement. • The engagement will take 2-4 days depending upon modules installed. • A Report will be delivered, within 2- 4 weeks identifying the observations with recommendations • SCC will work with client to establish a collaborative remediation plan.

16. Thank You! Thank you for your partnership!

18. Please remember to take a few moments to fill out the session survey. You can find the QR code in your Conference Brochure as well as hyperlinks to the survey online at www.snuginconline.org with the SNUG 2019 handouts.