GIS core brief call You’re in the right place - the call will start shortly

1. GIS core brief call You’re in the right place - the call will start shortly

2. GIS core brief call 9 July 2013 • This month we’re talking about: • How we’re performing • Our latest achievements • Understanding BT TSO’s ‘fast forward’ strategy and how your team contributes • How you can help save energy • Integrated exchange delivery • Launch of modular infrastructure • A reminder of some key dates coming up

3. Our performance How we’re doing Delivery GroupCustomerExperience Delivery Fibre Low cost BB & Ethernet TV Future voice Service & Trading Reliability Financial Brilliant People

4. How GIS fits with the TSO Fast Forward strategy… Achievement HP Edin 10% server reductions How we’re simplifying things… Energy reduction year on year Launch of Energy Accredited Learning “Pride in Patch” In Mile End exchange Achievement Achievement Enterprise IT – Successful Showcase opening in Japan Isle of Wight Subsea cable repairs Achievement Achievement Internationally benchmarked on cost, service and quality How we’re making things seamless… Enterprise Infrastructure – Dante and Thistle Achievement Innovative in infrastructure technology How we’ll apply our smart-thinking Reliability with operational excellence How we’ll be service-obsessed… Cambridge TNOC “Prime Time” performance Achievement 2M PDH Transmission Faults – new processes Achievement Pride with self motivated talented teams How we'll become brilliant…

5. Understanding BT TSO’s ‘fast forward’ strategy … and how your team contributes Watch the animation of our ‘fast forward’ strategy Understand our strategy in more detail Discuss how you contribute as a team Share your successes [Your team achievement here] fast forward team working sessions with a leader fast forward animation fast forward webpage achievements Your team has a role in delivering the strategy – share your successes Each month Clive Selley will celebrate some of these successes on the BT TSO all people webcast Made me feel part of something really important All positive. People liked the one pager that very succinctly captures everything …the session was stimulating  and engaging … and the mix of materials, discussions and group activity kept everyone’s interest … very motivating … I like this style for getting information over in some degree of complexity, in a completely engaging way Share your team’s successes with the rest of BT TSO – log them online for Clive to pick from: http://snip.nat.bt.com/thismonth

6. GIS’s performance Performance How we’re doing today RFT (GIS) Reliability & Resilience Costs People

7. Did you know that BT is one of the top ten users of electricity in the UK - spending over £270m a year on energy? Here’s how you can help save energy The facts How you can help • Globally we consume 1.6 times the resources that can be renewed in a year – rising to 2.3 times by 2030 • BT has delivered four years of consecutive energy reduction - saving over £93m • BT is growing – and as energy prices are rising - we have to use less energy to grow efficiently • Q1 CARE survey showed the number of BT people taking action to save energy dropped from 65% to 62% • Simple things you can do now: • Switch off laptops, PCs, screens, lights • Report building energy faults on 0800 223388 • Use conferencing services to avoid travel • New ways to help: • New bronze energy accredited learning pathway (ALP) available online • Better Future have dedicated funding for your energy saving ideas – submit ideas and vote for your favourites from 8 July • Become an Energy Champion or nominate a BT Energy Star on Rewards Central

8. The Energy Control Centre (ECC)in BT monitors and optimises energy consumption and supports service reliability programmes. On network sites we work closely with the IMC and Field Services. Energy Smart Control Conceptfor Network Sites • Project Summer (Paul Weir) • Objective to half transmission incidents • Focussed programme on top 500 sites • Field Services resolving AHU faults and cleaning filters • BEMS system allows remote monitoring of temperatures • ECC and Field Services optimise BEMS operation remotely and on-site Field Services BT sites Repair Maintain Tasks Alarms IMC • BEMS • BEMS training delivered for 142 Field Engineers by Power Technical Services Group. • Please book via training lead (ref OPPAPTS044 BEMs) or look at library on PTSG SharePoint:https://office.bt.com/sites/power/SitePages/new%20home%20page.aspx • BEMS operations or energy efficiency enquiries to ECC Help Desk (0800 151 3222) • BEMS system faults (e.g. coms) and service affecting faults to IMC/Field Optimisationof Energy Data flow - Energy - Temperatures - Occupancy Tasks to resolveenergy wastage ECC

9. Let’s not waste our green reputation These recent pictures from Chelmsford – show what happens to a site when we don’t take pride in our workplace and get rid of waste properly. Not only can this be a risk to health & safety, but it can damage our reputation and make it unpleasant to come to work. Waste oil by drainage Polestack Untidy – waste next to skip Hazardous waste Stores Oily waste - contamination

10. Integrated exchange delivery Problem Outcome How will we feel? The ‘What’… Simplified Skill Groups Demand increasing Uncoordinated planning Resource by Exchange Increased customer satisfaction Simplified Systems Simplified work practices Remove duplication Reduced Travel Engineer led work Exchanges are shabby ‘scrap heaps’ – Poor reliability Exchange work stacks Business Intelligence to Support Customer Connected Behaviour Simplified Controls Power is wasted Bundle activities in the exchange Field and build engineering Increased productivity Pride Focus on wrong measures The ‘How’… Increase reliability, lower fault rates and power utilisation RFT Frustrated engineers Complex processes My exchange is important to BT Energy Efficient Save ££’s Inefficient travel (time) Space for growth Customers frustrated Multiskilled, flexible workforce Baseline Measures Best in Class 10

11. Enterprise Cloud Services Release Schedule PRODUCTION RELEASE 1.x (EARLY ADOPTERS) PRODUCTION BETA PHASE 1st December 15th July 1st July 2nd September BT EC RELEASE 1.0 MI INITIAL RELEASE EARLY ADOPTERS, COMPUTE X86 SINGLE SITE (REIGATE) BT EC RELEASE 1.2 POINT RELEASE.2 PORTAL GENERAL AVAILABILITY SECOND SITE (HWORTH) BT EC RELEASE 2.0 GENERAL RELEASE FULL OFFSITE BACKUP BT EC RELEASE 1.1 POINT RELEASE.1 INITIAL USER PORTAL PILOT Issue 1.4 17/06/13

12. BT TSO people achieving more… TSO recognition Thousands of TSO people are taking part – join in Challenge Cup… put your smart thinking to the test Registration closes 11 July Know someone who’s helped you develop and grow at work? • They spent time developing you and now it’s your opportunity to take a few minutes to say thanks • Nominate them for BT’s Best Coach 2013 by 13 September • Send an e-card • Give a Thank you award (£25-£150) • Nominate someone for a Spectacular award (£150-£1,000) • A great platform to showcase smart-thinking. • Get the opportunity to present to senior leaders across the lines of business • Show how totally service obsessed TSO people are in getting it right for the business and our customers

13. Just a reminderKey dates ahead Anything you want to hear about next month? Let us know on the feedback form: http://snip.nat.bt.com/thismonth July 2013 • 11 Jul: Managers put Q1 performance ratings onto ePerformance system • 11 Jul: Closing date for Challenge Cup registrations • 26 Jul: Managers complete Q1 performance one-to-ones

14. Joining this call was a good use of my time • Strongly agree • Agree • Neither agree nor disagree • Disagree • Strongly disagree

15. Let’s hear your views and thoughts Questions? Ideas? Concerns? • Does anything you’ve heard today surprise you? • Does anything worry you? • What can you do to help BT succeed? • What would you like to hear more about?