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Hosted Unified Communications

Hosted Unified Communications. David Byrd Chief Marketing Officer. Company Snapshot. Established 1995, 17+ years experience as service provider to telephone companies, wireless service providers and carriers nationwide ~$100 million revenue Serve roughly 800 carriers and independent RLECs

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Hosted Unified Communications

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  1. Hosted Unified Communications David ByrdChief Marketing Officer

  2. Company Snapshot Established 1995, 17+ years experience as service providerto telephone companies, wireless service providers and carriers nationwide ~$100 million revenue Serve roughly 800 carriers andindependent RLECs Transport billions of minutes on a private nationwide IP network

  3. Strength in Numbers • Demand for cloud based services pushed hosted PBX and UC revenue up 33% and seats up 22% in 2011 – Infonetics • Hosted Unified Communications will grow from $2.8b in 2010, to $5.5b in 2014. (Radicati Group) • $377 billion to spent on VoIP and UC services over the next 5 years – Infonetics • The number of seats for hosted business VoIP and UC is on track to more than double between 2012 and 2016 – Infonetics

  4. Growth of IP Voice Services Market • By 2015, “60% of all North American enterprises will move at least 30% of their voice communications to the cloud”* • Customers do not want to be in the phone business, they want to outsource these responsibilities • Customers want to prevent technology obsolescence *Sources: Gartner Market Insight: IP Voice as a Service vs. Premises-Based Enterprise Telephony, North America, 010711; Gartner Predicts 2011: Adoption of Unified Communications, 112010

  5. Business Communications TodayEnvironment: Chaotic, Cost-conscious, Fragmented and Demanding • Multiple communication modalities • Different interfaces and technologies • Lack of integration • Often heavy end-user CAPEX, inevitable technological obsolescence

  6. Communications ShiftApplication Integration; Improved Management COMMON MANAGEMENT User Experience Portals Enterprise Telephony Choice beyond Voice Overall Costs Down eMailand Instant Messaging Audio Conference • Horizontally integrated common platform • Standards-based distributed architecture • Accessibility in the entire network • One common database SEPARATE MANAGEMENT Video Conference eMail & Integration IM and Presence Enterprise Telephony Colloboration Web Conference Voicemail • Vertically aligned communication silos • Inefficient communications • Communications overload • Parallel infrastructures

  7. Hosted Unified Communications

  8. Hosted Unified Communications Benefits • Increase Productivity • Eliminate/Reduce Capital Expenditures • Enable Mobility • Avoid Technology Obsolescence • Increase Collaboration • Achieve Business Continuity

  9. Hosted Communications • Hosted IP PBX • Unified Communications • Mobility • Integrated OSS/BSS Collaborate. Innovate. Deliver.

  10. Hosted IP PBX • Comprehensive suite of features and capabilities • Executive Seat • Mobility Seat • Basic Seat • Receptionist Seat • Auto Attendant • Call Center Functionality

  11. Unified Communications • Unified Messaging • Voice to email • Fax to email • SMS • Instant Messaging, Presence • Collaboration • Audio Conferencing • Web Conferencing • Video Conferencing • Desktop Sharing

  12. Integrated Mobility • Fixed Mobile Convergence • Push and Pull of Calls • Integrated Presence • Softphones • Video

  13. OSS/BSS for Hosted Communications • Admin Portal • Customer Portal • Service Delivery • Engineering • Provisioning • Fullfilment • Installation • Customer Support

  14. Hosted Services • Hosted Server • Shared, Virtual, Managed • Webhosting • Website design • Online marketing • Search engine optimization (SEO) • eCommerce Engine • Credit card security compliance • Data Storage and backup • MS Exchange • eCommerce Portal • Customer Portal • Billing Options • Customer Support

  15. Desired CommunicationsandEnd-User Experience • Communicate from inside applications • Rich presence throughout Business Office applications • Ability to find right person and use right mode • Shared context and content • Integrated communications tools • Integrated e-mail, presence, IM, voice, video • Seamless transitions between modes • Wide range of devices • Anywhere access • From any telephone • From any Web browser • From Mobile devices Any Time

  16. Hosted UC Private Label Package • Hosted IP PBX • Unified Communications with Integrated Mobility • Resources • Website and SEO assistance • Branded Marketing collateral • Lead generation and sales tracking • Quoting tools • DIDs, E911 and Local Interconnection • Branded eCommerce Engine • Branded Customer Admin Portal • Hardware Fulfillment • Post Sales Support • Customer Care • Billing

  17. ANPI.com dbyrd@anpi.com214 377 0944

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