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Daily Review

Daily Review. Identify the viewpoint and/or theorist(s) and state how each theory contributed to the development of management theory. Employees are more productive if they receive special attention.

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Daily Review

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  1. Daily Review Identify the viewpoint and/or theorist(s) and state how each theory contributed to the development of management theory. • Employees are more productive if they receive special attention. • Organizations are more effective when they apply bureaucratic features including a well defined hierarchy of authority. • Organizations are a set of interrelated parts that operate together to achieve a common purpose. • Managers use motion studies to improve individual performance. • Managers apply an organizational wide approach dedicated to improving the total ability of a product or service to meet customer needs. Behavioral / Elton Mayo / Drew attention to human needs Classical / Max Weber / Influenced structure Systems / Consider external environment Classical / Taylor & Gilbreth / Efficiency Quality Management (TQM) / Demming & Juran / Comprehensive approach Combining continuous improvement, training & customer satisfaction

  2. What do the following companies have in common? Apple Toyota Johnson and Johnson Bridgestone Past Quality issues

  3. Apple Apple sold approximately 5 million iPhone 5’s on its opening weekend, but they were expected to sell between 7 to 10 million. Why do you think a lower than expected opening occurred? The easily-scuffed anodized aluminum chassis The shortfall was a result of Apple running out of stock. The lack of stock was caused by a “quality-control crackdown” to reduce the number of devices shipped with scratches and scuffs. If you were the manager responsible for controlling this situation, what would you have done?

  4. Deming’s Fourteen Points

  5. Toyota Since 2009, Toyota has recalled over 14 million vehicles for various quality issues ranging from unsecured floor mats to stuck gas pedals Toyota CEO and President, Akio Toyoda, agrees to testify before Congress February 2010 for accelerator defects December 2012 settlement is worth more than $1 billion. That would make it the largest settlement in U.S. history involving automobile defects. March 2010, shareholders sue Toyota for misleading investors

  6. Johnson and Johnson- Recall List Nov 2009: Product: Five lots of Tylenol Arthritis Pain Caplets Problem: Reports of an unusual musty or mildew-like odor that was associated with nausea, stomach pain, vomiting and diarrhea. Jan 15, 2010: Products: Fifty-three million bottles of over-the-counter products including Tylenol, Motrin and Rolaids, Benadryl and St. Joseph's Aspirin, involving lots in the Americas, the United Arab Emirates and Fiji. Problem: Unusual moldy, musty or mildew-like odor linked to chemical in wood pallets used to store and ship products. April 30, 2010: Products: Forty products including liquid infant and children's pain relievers, Tylenol, and Motrin and allergy medications Zyrtec and Benadryl. About 135 million bottles were affected, according to congressional investigators. Problem: Manufacturing deficiencies that may have affected the quality, purity or potency of the medicines. March 29, 2011 Products: 700,000 bottles of Tylenol and other consumer medicines Problem: musty or moldy odor

  7. Johnson & Johnson (con’t.) Daniel and Katy Moore say their 2-year-old son River died of liver failure in July 2010, the day after he took Children's Tylenol. They claim the defendants ignored deplorable manufacturing conditions and had numerous recalls of its products, including its infants and children's Tylenol. In another email, a McNeil executive described the success of the phantom/stealth recall by saying, 'This was a major win for us as it limits the press that will be seen.‘ This phantom/stealth recall, in part, spurred the House Committee on Oversight and Government Reform to conduct a congressional investigation.

  8. Bridgestone Firestone Tire Recall Directions • Investigate the Firestone Tire recall in pairs. • Remember to use credible sources. Identify the issue and why the tires were recalled. Gather information about any settlements or agreements. Identify 5 of Demming’s 14 points that could have been applied to the Firestone Tire situation and discuss their impact on the company.

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