Learn @ Lunch

1. Learn @ Lunch Disaster Recovery Coordinator – Architect Jack of All Trades…………………Master of One After a major outage event, restore application functionality to critical customers in the shortest possible timeframe and with the least amount of impact. Disaster scenario is loss of Mt. Washington Data Center for an extended period of time

2. Learn @ Lunch Organization Disaster Recovery Architect – Arnold Jenkins Disaster Recovery Testing and Recovery Environment Network Infrastructure Coordination Rules of Engagement Coordination Disaster Recovery Coordinator – Dave Brooks Test Scheduling and Coordination Rules of Engagement Coordination Disaster Recovery Testing and Recovery Documentation

3. Learn @ Lunch What Kind of framework have we built to get there ? Rules of Engagement Testing Guidelines Critical Applications List Data Recovery Techniques Hardware Test/Recovery Environment Network Test Environment What types of skill sets are required to accomplish it ? Project Management Storage Technologies General Background In I.T. Components Risk Assessment Strategies Disaster Recovery Business Continuity

4. Learn @ Lunch What Kind of framework have we built to get there ? Rules of Engagement Interview Survey Inventories (Hardware, software, personnel, network, dependencies) Testing Guidelines Test Plans Test Recaps Test Timelines Test Phases (Crawl – Walk – Run) Test Objectives (Primary – Secondary – Hip Pocket) Pre and Post Test Debrief Meetings Applications – Infrastructure - Closed Network Recovery Plans Critical Applications List Recovery Time Objectives Recovery Point Objectives Order Of Recovery Disaster Recovery Plan – Business Continuity Plan Relationship Data Recovery Techniques Traditional Tape Restore Peer To Peer Copy Site Recovery Manager SAN to SAN

5. Learn @ Lunch What types of skill sets are required to accomplish it ? Project Management Working Knowledge of: Storage Technologies (SAN to SAN, PPRC, SRM) Network Mainframe Midrange WIN-Intel Virtualization Risk Assessment Strategies Single Point of Failure Analysis Application Criticality Upstream/Downstream Dependencies Disaster Recovery Traditional Disaster Recovery High Availability Business Continuity Event Scenarios Alternate Resources Working knowledge of business operations supported by critical systems (clinical, teaching, research, administration)

6. Learn @ Lunch Recent Disaster Recovery Test – Oct 14-15, 2010 Disaster Scenario:Loss of Mt. Washington Data Center Test Window:8:00am, Thursday, Oct 14th through 8:00am, Friday, Oct 15th Test Sites:Sungard Philadelphia Recovery Center 1830 Monument St. local recovery site Eastern HS remote testing site Scope of Test:3 hardware environments (Mainframe, AIX, WIN-Intel) 85(+) People (tech support, network, infrastructure, applications, and customers) 20 production applications 5 infrastructure components (HIP, DNS, WINS, AD, SiteMinder) 3 data availability techniques (Tape restore, PPRC, SRM) 77 WIN-Intel Servers 190 Network IP addresses Ancillary hardware brought in (Equinox, Zebra Printer, Wrist Band printer Pentax workstation Anticipate six customer signoffs for 7 recovered applications Printed pharmacy labels, EPIC wrist bands

7. Learn @ Lunch Why The Extensive Background ? • Infrastructure • HIP – Recovered and Available • DNS – Recovered and Available • WINS – Recovered and Available • Active Directory – Recovered and Available • SiteMinder - Recovered and Available • Mainframe JHH Regions- Recovered • S-FTP - Recovered - Available, and secure file transfers tested • Pharmacy/BDM– Recovered – Application Validation completed • Keane/ADT – Recovered – Back end processing verified. Web front end experienced problems – investigating 1 • Chart Tracking - Recovered – Application and Customer validation completed – Anticipate Customer Signoff1 • IEPROD (Interface Engine) – Recovered and messaging • EPIC – Recovered – Application validation completed – wrist bands printed – messaged to Interface Engine • ORMIS – Recovered – Could not access reports – no applications validation conducted - investigating • POE – Recovered – Application validation completed -Messaged to Interface Engine. Wrist bands printed • EDMS – Recovered – Application validation completed • ISIS –Recovered – Application and Customer validation completed – Anticipate Customer Signoff • VPSX – Recovered and operational • PLUE – Recovered – Application validation – Printing from server successful • VisionChips– Recovered – Application and Customer validation completed – Anticipate Customer Signoff • WF - Recovered – Application and Customer validation completed – Anticipate Customer Signoff • HMED – Recovered – Application and Customer validation completed – Anticipate Customer Signoff • QS (Fetal Monitoring) – Recovered – Application and customer validation completed - Anticipate Customer Signoff • Pentax – Recovered – Application and Customer validation completed – Anticipate Customer Signoff • TheraDoc – Run – Application verification conducted, but not completed - investigating • BabySentry – Recovered – Application validation completed • Vision – Recovered – Application validation completed • Biosense – Recovered – Messaged to Interface Engine

8. Learn @ Lunch I.T. @ J.H. Sharepoint sites for testing documentation https://collaborate.johnshopkins.edu/sites/DRCustomers/default.aspx

9. Learn @ Lunch Who Do We Interact With ? Institutional Initiatives JHH-JHHS Office of Emergency Management – Howie Gwon (JHH, Bayview, JHU SoM) JHU – Committee on Crisis Management – Jonathan Links (Homewood, All Schools-All Locations) JHMI – Critical Event Preparedness and Response (CEPAR) – Dr. Gabe Kelen and Dianne Whyne – All of JHMI

10. Learn @ Lunch Standards and Procedures Organizations The Disaster Recovery Institute, International https://www.drii.org/ • Professional Practices • Program Initiation and Management • Risk Evaluation and Control • Business Impact Analysis • Business Continuity Strategies • Emergency Response and Operations • Business Continuity Plans • Awareness and Training Programs • Business Continuity Plan Exercise, Audit and Maintenance • Crisis Communications • Coordination with External Agencies • Certifications • Associate Business Continuity Professional (ABCP) Certified Business Continuity Vendor (CBCV) Certified Functional Continuity Professional (CFCP) Certified Business Continuity Professional (CBCP) Master Business Continuity Professional (MBCP)

11. Learn @ Lunch Standards and Procedures Organizations Degree Pursuits in Emergency Management • Undergraduate • University of Phoenix • University of Maryland University College • University of Maryland Eastern Shore • University of Maryland Baltimore County • University of Maryland College Park • Towson University • University of Baltimore • Salisbury State • Drexel University • University of Richmond • Graduate • Capella University • Virginia Commonwealth University • Colorado State University