Medford Fire-Rescue

1. Medford Fire-Rescue Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE

2. How well are we doing it?

3. Challenges • Population – Increasing • Assessed Value – Increasing • Number of Structures – Increasing • Response Times – Increasing • ISO Rating – Deteriorated • Staffing– Same number of crews 5 of 11 required positions for a sixth Engine Company were added in 2007

4. Medford 1975 vs. 2007 19752007 Assessed Value342.5 Million6.3 Billion(Not Including Land Value) Population45,000 88,641(City & Rural) Structures – City9,627 (1971) 30,990 Calls for Service856 10,367 Engine Companies 5 5 Full Time Employees75 79

5. Other Impacts • OSHA and other regulations • 2 In / 2 Out and Rapid Intervention • Requires Additional Personnel on every working Fire • Traffic and geographic disbursement • Today’s Fires Burn Hotter & Quicker • Lighter weight construction • Quicker burning fuels • Plastics, Polyurethane, Foams, Laminates

6. Current Service Level • 55.7%: Percent of time Medford Fire Rescue arrives on scene of an emergency Incident within 5 minutes (2007) • National Guideline is 90% (NFPA 1710)

7. Current Service Level • 13.1%: Percent of time an emergency incident is dispatched but the first due unit is unavailable (Unit Failure Rate) • Causes an Engine to be dispatched from outside the response zone

8. Current Service Level • 25%: Percent of time all first alarm units (4 Engines and the Battalion Chief) arrive on scene at a working structure fire within 8 minutes (2007) • National Guideline is 90% (NFPA 1710)

9. Current Service Level • 54.5%: Percentage of required Commercial Occupancy inspections completed each year. • MFD Goal is 100%

10. Current Service Level • ISO Class 4: Rating given to Medford Fire Rescue by the Insurance Services Office (ISO) • Downgraded from a Class 3 in Jan. 2007

11. Medford Fire-Rescue Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE