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Program Management

Program Management. KSPE 4250 Ch 2. Vision Statement. A concise statement that describes the ideal state to which the organization aspires. Include hopes and aspirations name the service provider name the service to be provided ID the target clients ID level of quality. Mission Statement.

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Program Management

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  1. Program Management • KSPE 4250 • Ch 2

  2. Vision Statement • A concise statement that describes the ideal state to which the organization aspires. • Include hopes and aspirations • name the service provider • name the service to be provided • ID the target clients • ID level of quality

  3. Mission Statement • A written expression of an organization’s philosophy, purposes, and characteristics • should help the ATC direct resources toward a specific task • inspire ATC’s to do a good job • should be action oriented

  4. Mission Statement • particular services to be offered, primary market, technology used to deliver services • “self concept” of the program based on evaluation of strengths and weaknesses • desired program image based on feedback from internal and external stakeholders

  5. Mission Statement • goals of the program • philosophy of the program and code of behavior

  6. Planning • A type of decision making process in which a course of action is determined in order to bring about a future state of affairs • According to Ackoff (1970) planning is a special type of decision making with 3 characteristics • it takes place before any action occurs

  7. Planning • it is needed to produce a future state that will unlikely occur without action • the future desired state results from multiple independent decisions

  8. Planning • Strategic Planning: a type of planning that involves critical self examination in order to bring about organizational improvement • Operational Planning: a type of plan that defines organizational activities in the short term

  9. Strategic Planning • Critically examine the program • Why does the program exist? • What should the business of the program be? • Determine if mission of program is consistent with the overall mission of the institution

  10. Strategic Planning • Helps build support for the program • Tool for improvement

  11. Strategic Planning • Major Outside Interests = those outside your organization or institution, EX: society, NATA

  12. Strategic Planning: Accreditation • Formal recognition provided to an organization or one of its programs indicating that it meets certain prescribed quality standards • Accreditation standards should be considered when developing a program. • Accreditation standards are minimalist in nature.

  13. JCAHO CARF Strategic Planning: Accreditation

  14. Strategic Planning • Major Inside Interests =EX: administrators, coaches

  15. Strategic Planning/research (Database) • Look at past program performance • Look at present program performance • Forecast: predict future conditions on the basis of statistics and indicators from the past and present

  16. Strategic Planning/WOTS UP Weakness, Opportunities, Threats, Strengths underlying planning • Appropriate for programs that are established • Have diverse participants

  17. Operational Planning • This is a type of plan that defines organizational activities in the short term • 3 types of Operational Planing • Policies • Procedures • Processes

  18. Operational Planning • Policy: a type of plan that expresses an organization’s intended behavior relative to a specific program sub function • broad statements

  19. Operational Planning • Processes: a collection of incremental and dependent steps designed to direct the most important tasks of the organization.

  20. Operational Planning • Procedures: a operational plan that provides specific directions for members of an organization to follow • clearly written, simple language

  21. Operational Planning Practices: the action that actually takes place in response to administrative problems. Gives ATC’s have some freedom in performing tasks.

  22. Meetings Characteristics of Successful meetings • Group reached decisions in meeting • Group rarely needed to undo decisions • Decisions were important and meaningful • Meetings were enjoyable

  23. Organizing the Meeting • An agenda • Participants • Materials needed to address agenda items • Practice – touch base before the meeting

  24. Meetings: 3 Parts • Announcements • Decisions • Discussion Allows for all to give input and stay on track

  25. Meetings: Control Behavior • Be prepared • Pay attention • Take notes • Be respectful of others

  26. Meetings: Avoid New Business No one is prepared to address the new business. Oftentimes this new business is an important matter and personnel is caught off guard and do not feel as if they were able to give good or useful input.

  27. Meetings: Avoid Reports • Deliver this information in writing or via email. • Can be referred to both prior to and after the meeting

  28. Meetings: Look to the Future & Make Decisions • Take time to consider future issues • The chairperson is critical to making decisions. • Gather and communicate info, process likely outcomes, pro and con list, consider all perspectives, decide to decide

  29. Communicate & Develop the Plan • Agreement-trust Matrix • Allies: people who support the plan • Opponents: support a program but not a plan related to that program • Bedfellows: exhibit support but may change sides • Adversaries: unsupportive of the program and the plan

  30. Program Evaluation • should be done regularly • info from: patient files, injury and tx summaries, client testimonials, graduation and NATABOC rates, employment, alumni and athlete surveys

  31. Program Evaluation • Summative: describes effectiveness or accomplishments of a program • Formative: designed to improve a program

  32. Program Evaluation • External Evaluators • JRC-AT: uses ATC’s trained in program evaluation to judge the quality of athletic training education programs for schools requesting accreditation

  33. Goals: general statements of the program intent Objectives: specific statements of how a program intends to accomplish a particular goal. Criteria: quantifiable measures used to determine whether a particular objective has been accomplished Program Evaluation

  34. Frequency of Program Eval • This should be an ongoing process. • Mini evaluations should be performed each year. • A complete eval. should be done every 3-5 years.

  35. Program Evaluation/outcomes Assessment • This evaluation is designed to provide objective, measurable evidence that the care provided by the ATC was effective in improving the patient’s functional ability. • See NATA outcome assessments

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