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The Evolution of Communications

The Evolution of Communications . Cathy Avgiris E VP/GM May 10, 2012. Communications & Data Services - Product Strategy. Deliver the best converged communications and data services inside and outside the home “ Broadband in every household and wireless throughout ”

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The Evolution of Communications

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  1. The Evolution of Communications Cathy Avgiris EVP/GM May 10, 2012

  2. Communications & Data Services - Product Strategy • Deliver the best converged communications and data services inside and outside the home • “Broadband in every household and wireless throughout” • Drive increased customer engagement and adoption of existing features and services • Develop and deploy new innovative products that highlight broadband and converged features as well as provide opportunities for new revenue streams

  3. Xfinity Internet • ~18.6 million subs, largest ISP • Comprehensive suite of products and services • Speed tiers ranging from 1.5 Mbps to 105 Mbps • Scalable, robust communications suite “Xfinity Connect” • Email, voicemail, address book, calendar with rDVR • Cross platform applications • The most comprehensive online security suite – Constant Guard • Top 10 Portal and search provider • Introduced Internet Essentials

  4. Xfinity Voice • Launched Spring 2005, about the same time as competitive phone companies were launching fiber video product • 9.5 million customers, largest residential competitive phone provider in the US • Leverage existing IP infrastructure to terminate billions of minutes of traffic over our network • Independently rated No. 1 in call clarity • Cross platform features – text messaging, readable voicemail • Mobile App with ~2m downloads

  5. Product Roadmap: Rich Communications Services “multi-platform” is key value proposition mobile user on smartphone XV in the home XH widget Xfinity Mobile App users Connect user on web TV Endpoint

  6. Xfinity Connect Evolution • Xfinity Connect: • “Operating System for the Digital Home” • Umbrella service that is comprised of Rich Communication Services, Messaging and Digital Home Management as well as a centralized Personal Address Book Connect from anywhere– PC, TV, Mobile, Cordless Phone Connect to your Home, games, photos Connect your way - Email, voice, text, chat Connect to Your Community (contacts, social) PC / Mobile / Tablet / Person / Home 6

  7. Xfinity Connect on iPad – Connect from any Device

  8. Text Messaging – saving customers money on their wireless bill

  9. Receive Text Notifications outside the app

  10. Skype on Xfinity – multi-platform video communications

  11. Skype on Xfinity – HD quality, personalized, easy to use

  12. Skype on Xfinity – Group messaging

  13. Value-add Product Capabilities – Constant Guard Evolution Constant Guard: Umbrella Security Suite that provides enhanced and secure customer experience while accessing and surfing the internet. Tools to help performance, support to help You Making your online experience safer (DNS Security & BOT Detection) Protecting You and your devices Protecting your digital media PC / Mobile / Tablet / Person / Home 13

  14. Constant Guard Protection Suite Landing Page

  15. WiFi – enabling Comcast to capture more of the growing mobile broadband market

  16. Xfinity Wi-Fi Opportunities • Incorporate WiFi in outdoor, SMB and residential environments • Integrated Comcast experience • Enable a seamless roaming experience, across 3G, 4G and other WiFi networks

  17. XFINITY WiFi Marketing in Philadelphia Print Ad Bill Insert Email Billboard Coffee Cup Wrap Train Station Poster

  18. XFINITY WiFi on Finder Application

  19. Internet Essentials • The Largest and most comprehensive Broadband Adoption Experiment of its kind • Connected more than 160,000 low-income Americans to the Internet • 4,000 school districts, 30,000 schools, 3.5m NSLP families, 2m qualifying for IE • Partnering with governors, state and local public officials to promote and engage families in IE • Multiple Digital Literacy efforts in print, online and in person • Low cost broadband service, $150 computing equipment • Internet Essentials Website and Partner Portal • 11.5 million pieces of promotional collateral requested through Dec. 2012 • 10,000 registrations to the Partner Portal • 100,000 unique visits and growing

  20. What’s going to be important • Broadband in every home • All the speed you need for all the things you want to do • Enough speed for everyone, including your mother • Privacy and security to protect you, your digital assets, your identity, your devices • Communications Portfolio (vs. voice and data) • You choose how to communicate • Email, phone call, voicemail, text, chat, video • Your contacts (address book) as vehicle for communications • Personalization of your services (profiles, views, preferences) • Wi-Fi enables mobility of your communications portfolio • In the home (wireless gateway) • Out of the home (mobile broadband, Xfinity Wi-Fi) • Multi-Platform access to your communications • PC, tablet, cordless phone, apps for mobile devices, TV

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