Paul Grizzell April 7, 2011

1. Baldrige - Much More than an Award…focus, align, and accelerate your performance excellence efforts using the Baldrige Criteria for Performance Excellence Paul Grizzell April 7, 2011

2. Core Values Partners Baldrige Process • Awareness • Assessment • Application • Advancement

3. What is Baldrige? Baldrige is an outcome-focused, evidence-based management model based on the characteristics of high-performing organizations.

4. Mission Vision Mission Vision Alignment Baldrige Performance Excellence Assessment Why Baldrige? Focusing Energy & Resources

5. Drivers Core Work Results Workforce Focus Strategic Planning Leadership Results Operations Focus Customer Focus The Baldrige Framework Organizational ProfileEnvironment, Relationships, and Challenges Measurement, Analysis, and Knowledge Management Visionary Leadership Patient-Focused Excellence Organizational and Personal Learning Valuing Workforce Members & Partners Societal Responsibility and Community Health Focus on the Future Managing for Innovation Management by Fact Agility Focus on Results and Creating Value Systems Perspective

6. Baldrige Application Components Organization Profile“What’s important?” Process“What do we do and how do we do it?” Results“Were we successful?” Baldrige Core Values linkage and alignment across your organization

7. What does a senior leader care about…and how does Baldrige support it?

8. Leader Challenges Improve outcomes Improve productivity Improve employee turnover Improve employee selection Improve communication Improve core processes Improve customer satisfaction Improve support processes Improve knowledge management Improve margins Improve employee training and development Improve complaint management Improve quality Improve results Improve leadership Improve supplier management Improve reward & recognition Improve benchmarking Improve competitiveness Improve accuracy Improve goal-setting Improve supplier performance Improve measurement Improve ROI Improve morale Improve decision making Improve planning Improve ethics Improve use of data Improve compliance Improve clinical outcomes Improve recruiting Improve cycle time Improve employee satisfaction

9. “I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.” Jim Collins, author of Good to Great: Why Some Companies Make the Leap...and Others Don’t and How the Mighty Fall: And Why Some Companies Never Give In

10. Why Baldrige? The Baldrige process can help… • …hold your organization accountable • …sustain your organization • …align your organization • …improve your organization • …recruit to your organization • …reward and recognize your organization • …you get better…faster!

11. 2010-10 BaldrigeCriteria for Performance Excellence Scoring Category Points • Leadership 120 • Strategic Planning 85 • Customer Focus 85 • Measurement, Analysis and Knowledge Management 90 • Workforce Focus 85 • Operations Focus 85 • Business Results450 Total 1,000 This score measures the performance excellence maturity of your organization.

12. “Opportunities for Improvement” versus “Weaknesses” Weaknesses Bad Good Wrong Right Weakness Strength

13. “Opportunities for Improvement” versus “Weaknesses” Opportunities for Improvement Organizational maturity …the organization does not have a strategic planning process… …the organization does not have a method to gather supplier input to be used in the strategic planning process Progress on performance excellence journey

14. Baldrige - PDSA - Six Sigma - LeanNever-ending quest for excellence Threshold Quality – JC, FDA, other regulatory requirements Quality required to be “in the game” Overall purposes of improvement efforts Increase competitive advantage

15. Reality of a typical Baldrige journey… Commitment and Consistency Reality Sets In Uncomfortable Gap Honeymoon Year 1 Year 2 Year 3

16. 2010 Baldrige Award Recipients • MEDRAD – Warrendale, PA – (Mfg.) • Nestle Purina Pet Care – St. Louis, MO – (Mfg.) • Freese and Nichols, Inc. – Ft. Worth, TX – small business • K&N Management – Austin, TX – small business • Studer Group – Gulf Breeze, FL – small business • Advocate Good Samaritan Hospital – Downer’s Grove, IL – health care • Montgomery County Public Schools – Rockville, MD - education

17. Key learnings from this week’s Quest for Excellence Conference Strong themes throughout the conference: • High ethical principles and transparency • Asking the why question • Sense of community • Innovation • Importance of alignment and choice of metrics • Clear alignment from workforce to customer to metrics

18. How do I learn more about Baldrige recipients? • Go to Baldrige website at www.baldrige.nist.gov • Go to Award Recipients tab at top of page • Go to Award Recipients Information • Available are:ContactsProfileAward Application Summary

19. What does Baldrige do? Baldrige helps us formalize the informal. Frank Sardone President and CEO Bronson Healthcare Group

20. Why Baldrige? • A systematic management model based on characteristics of high-performing companies • Based on a set of core values • Strong focus on results • Non-prescriptive • Flexible in adaptation to uniqueness of organizations • A proven model that will help you move forward on your organizational performance excellence journey

21. Next steps for you in committing to a MN Council for Quality journey • Understand and engage with the Baldrige Core Values • Develop an Organizational Profile • Identify assessment method to advance performance excellence

22. What are we working toward? “Perfection is unattainable, but if we chase Perfection, we can catch Excellence.” Vince Lombardi

23. Thanks for your time…. Paul Grizzell President Office 651.735.7716 Cell 651.792.5149 Email paul.grizzell@corevaluespartners.com Website www.corevaluespartners.com Twitter: pgrizzell LinkedIn: Paul Grizzell