CRM Administrator Job Description

1. CRM Administrator Job Description CRM AdministratorPosition OverviewReporting to the Director of Sales Support, the CRM Administrator is responsible formanaging the Customer Relationship Management (CRM) system on a day-to-day basis. Theideal candidate will be process-oriented, pay close attention to details, and have analyticalthinking skills. Additionally, this role will require in-depth knowledge of internal sales,marketing, and business processes.Responsibilities • Policing of company data, which is entered by a number of CRM users. o Ensuring data is correct across Accounts, Contacts, Opportunities, etc. o Identifying & correcting errors made by system users o Communicating errors made by users in a friendly, helpful manner o Checking to ensure that all opportunities are up-to-date, in real-time o Ensuring all data fields are populated correctly at all times o Reporting improper system usage to senior management • Providing central point of contact for all change requests & system alterations • Creating or updating training manuals, policies, and procedures • Working with senior management to ensure key functionalities are understood • Enforcing new user adoption by monitoring login history • Providing help-desk support for all system users. Escalating to I/T if needed • Building custom reports and dashboards specific to job functions • Maintaining control of access rights, security settings, and user privileges • Preventing unauthorized access from ex-employees via de-provisioning • Provisioning all new users, providing system training and customization • Generating detailed process maps for sales, marketing, & business workflows • Importing & exporting of data as required to synchronize back-end systems • Working with I/T to manage project implementation and back-end integration

2. Job Requirements • University degree or college diploma in business or information technology • Minimum of 2 years experience in a marketing or sales administration • Exceptional knowledge of marketing and sales processes and workflows • Strong project management, data management, and training & support skills • Ability to develop strong relationships and work with senior level executives • Exception written and verbal communication skills • Solid business acumen, management, and problem-solving skills • Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint) • Effective time management, organization, and leadership skills Job Requirements • University degree or college diploma in business or information technology • Minimum of 2 years experience in a marketing or sales administration • Exceptional knowledge of marketing and sales processes and workflows • Strong project management, data management, and training & support skills • Ability to develop strong relationships and work with senior level executives • Exception written and verbal communication skills • Solid business acumen, management, and problem-solving skills • Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint) • Effective time management, organization, and leadership skills