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Nebraska's Gems. Federal Compliance Review Team. One office at a time…. Background. Established - October 2003 Goal – Create a Unified CSE Program Mechanism - holistic office review Baseline Evaluation System Data Integrity and Usage Quality of Casework
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Federal Compliance Review Team One office at a time…
Background • Established - October 2003 • Goal – Create a Unified CSE Program • Mechanism - holistic office review • Baseline Evaluation • System Data Integrity and Usage • Quality of Casework • Timeliness of Case Actions
Similarities to Self-Assessment Compliance Program Direction Service Enhancement
Self Assessment FCRT Nebraska Child Support Federal Compliance Review Team. Differences Statewide Sampling Office/Worker Federal Initiative State Report Confidential Shared
Requirements • State & Federal Regulations for Enforcement of Child Support are understood, followed and met • Process • How the work gets done • How the work is managed • How the work is monitored and evaluated Process Process Requirements
Relationships Process Results Requirements • Relationships • Quality of ones experience in relating to CSE Management • How Child Support Professionals feel about their involvement • The level of trust and respect • Results • Accomplishment of a task • Achievement of a goal
Compliance Performance Report Results
Compliance • Satisfying the requirements Requirements
Compliance Contract Cooperative Agreement Federal & State Regulations System Usage & Data Integrity
Compliance Evaluation Tools • System Case Readings • Interviews • Physical Files
Process Results Requirements Performance • The result of actions taken in relationship to the compliance requirements
Five Performance Measures Performance Statewide System Reports
Report Results Final Office Compare Improvement Plan Statistical Report
Implementation • Pre-visitPreparation • Office Visits • Case Readings • Report - Statistical & CSE Management • Final Reports - CSE Management • & Office Managers
Pre-Visit Prep • Office Review Checklist • Introduction E-mail • Introduction PowerPoint • Areas of Review • Federal Timeframes • Summary of Responsibilities • Pre-Visit Office Questions
Office Visits • Introductory Visit • Interview All Staff • Read Physical Files • Tour Offices • Exit Interview
Case Readings • 5% of total office Caseload • All staff • Review all functions • State Wide System • Access Database
Statistical Report • Standardizes Case Readings • Access Database Queries • State Wide System Reports • Performance Measures • Creates a Compliance Baseline • System Usage and Data Integrity
Final Report • Evaluate & Compile Findings • Send Final Reports • Present Final Reports • PowerPoint Presentation • Compare Report • Provide Improvement Plan Template
Re-Reviews • Pre-visit Preparation • Case Readings/Physical File • Report Card • Report – Statistical • Office Compare • Improvement Plan • Present Reports to CSE & Office Management
Holistic Review • Office Performance • Best Practices • Trends • Training needs • Diagnose processing breakdowns • Communication/Relationships
Lessons Learned • Holistic Review • Compliance VS Performance • Maintain Review Perspective • Share Positive Before Negative • Plan To Adjust • Hire the Right People