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KEPRO Atrezzo Portal: Authorization Services Transition and Setup

Effective May 13, 2019, certain services require authorization through the KEPRO Atrezzo Portal. This guide provides an overview of the transition process, setting up provider accounts, user access and login, and submitting authorization requests.

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KEPRO Atrezzo Portal: Authorization Services Transition and Setup

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  1. Welcome • Effective May 13, 2019 the following services will require an authorization through the KEPRO Atrezzo Portal:

  2. Atrezzo Overview • Transition • Provider setup • User accounts • Access • Login • Setting up your organization • Registering system users and roles • Setting up your profile • Home screen tabs • Submitting a request • Finding a member • Service Request • Diagnostic Lookup • Searching for an authorization • Daily Authorization Report • Discharging • FAQ

  3. Transition Provider setup User accounts

  4. Transition • How will my organization access Atrezzo? • For existing providers: • You will continue to submit your requests in Atrezzo • For new providers: • KEPRO Provider Relations will setup an administrative account for your organization if your agency is not currently setup in Atrezzo. • The organization will be setup using the agency’s main NPI number. • The Group Admins login information will be emailed to the contact person we have on file. • To update your contact information, please call Provider Relations at 1-866-521-0027, Option 3 or email ProviderRelationsME@kepro.com

  5. Transition

  6. Access Login Setting up your organization Registering system users and roles Setting up your profile Changing to a different NPI

  7. Login • Visit www.qualitycareforme.com and click the Atrezzo Login icon (shown below)

  8. Login • Enter your USERNAME and PASSWORD

  9. Setting up your organization Accounts will be created by KEPRO. Please email Provider Relations at ProviderRelationsME@kepro.com if your information should be updated This information can be edited by your system admin.

  10. Registering system users and roles • Only Group Admin or Admin can setup users for their organization. Under the Management tab, click Manage Providers and Preferences

  11. Registering system users and roles • Select the appropriate NPI and select Users

  12. Registering system users and roles • Select Add New User

  13. Registering system users and roles • Enter username and password. The system will notify you if the username is available.

  14. Registering system users and roles • Select the users role: • Group Admin +Reports – Submit reviews, View reports, Add/Change User Accounts, Register New NPIs • Group Admin – Submit reviews, Add/Change User Accounts, Register New NPIs • Admin +Reports– Submit reviews, View reports, Add/Change User Accounts • Admin – Submit reviews, Add/Change User Accounts • User - Submit reviews Add additional users by clicking here

  15. Registering system users and roles

  16. First Time User Login • Once the user logins for the first time they will be required to read the terms of use.

  17. Setting up your profile • Click My Account to add personal contact information, change your password, or edit your security questions.

  18. Home Screen Tabs

  19. Home Screen Home tab – To view pending requests and unread messages.

  20. Home Screen Request tab – To submit new requests and view messages

  21. Home Screen Search tab – To search requests

  22. Home Screen Reports tab – To view the Daily Authorization Report *It will be made available to users with an admin + reports role

  23. Home Screen My Account tab – To setup their account settings (name, email, fax, etc.) and update security questions.

  24. Home Screen Help tab – To view resources/instructional guides for utilizing the system.

  25. Home Screen Management tab – ADMIN ONLY - To setup users, change permissions, reset passwords, and register new NPI #’s.

  26. Home Screen • The system offers a dashboard of cases submitted or saved. Click the numbers to view the request(s).

  27. Submitting a Request Submitting a request Finding a member Service Request Diagnostic Lookup Attaching Documents Questionnaires

  28. Submitting a Request • Click Requests and Create New Request to start a submission

  29. Finding a Member • Search by Member ID, or • Search by Member Last Name and Date of Birth

  30. Finding a Member • The member demographic information will be displayed. Click Select to start the request.

  31. Submitting a Request • Select Request type as Outpatient. • Outpatient = Community based services Previously submitted cases for the member will be displayed below with the options to EXTEND, COPY or DISCHARGE

  32. Patient Detail You may save your request at anytime

  33. Requesting Provider

  34. Submitting a Request Providers can update the NPI to the Service Location by clicking on find and selecting the NPI+3

  35. Service Detail

  36. Service Detail

  37. Service Detail

  38. Service Detail

  39. Service Detail

  40. Service Detail

  41. Service Detail

  42. Service Request

  43. Diagnostic Lookup

  44. Diagnostic Lookup

  45. Diagnostic Lookup

  46. Submit to KEPRO

  47. Searching for an Authorization Messaging Letters and Notifications New Daily Authorization Report Discharging and Continue Stay Review

  48. Request Overview

  49. Request Overview

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