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As you come in please complete the wall chart Mark an X for where you are

As you come in please complete the wall chart Mark an X for where you are. As you come in please complete the activity at your seat. CI PLCs - Session 3. Welcome to Quarterly Progress Reviews. Results of Your MMVV Chats Quarterly Progress Reviews Action Planning. Team Norms.

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As you come in please complete the wall chart Mark an X for where you are

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  1. As you come in please complete the wall chartMark an X for where you are

  2. As you come in please complete the activity at your seat

  3. CI PLCs - Session 3 Welcome to Quarterly Progress Reviews Results of Your MMVV Chats Quarterly Progress Reviews Action Planning

  4. Team Norms • Everyone participates; no one dominates • Participate with authentic engagement • Listen to understand • Honor the different perspectives • Work together for consensus on recommendations that you can support • Phone and instant messaging off unless waiting for emergency information • Enjoy

  5. Our Targets for CI PLCs Provide you with Just in Time Resources and assistance 1. Deploying cross district MMVV Cultural change 2. Leveraging Quarterly Progress Reviews 3.Using the dashboard as the “source of truth” for action 4.Deploying customer service standards

  6. Your Energy Level Your Focus -- Brimming over 5 – Higher than usual 1-- Getting started 10 – Ready to Learn 5 – Ready to listen 1 – Refocusing now

  7. Clear the Space I will set aside my thoughts about ______ and focus now On our work together.

  8. When to Complete Short Cycle PDSA Action Plan Discussion Protocol 5 Whys; Why-Why How- How Action Plan Process Maps The Process Short Cycle PDSAs Discussion Item One – Phase 1A Placeholder for text Learning from Action Plans Root Cause Analysis Action Planning Agenda My Action Plan Team Action Plan

  9. CI PLC Action Plan for your Department

  10. Quarterly Progress Review Process

  11. Action Plan: Short Cycle PDSA

  12. Action Plan: Short Cycle PDSA

  13. Action Plan: Discussion Protocol

  14. 5 Whys?

  15. Why . . . ? Question, Goal Problem or Solution Why - Why? Why . . . ? Why . . . ?

  16. How can we . . . ? How can we ___________ How - How? How can we . . .? How can we . . ?

  17. Action Planning

  18. Roll Up Report – Draft Sample

  19. Board Report

  20. Plus Delta Plus: What worked for you? Delta: What could work better? Our OFI’s

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