1 / 12

An Approach to standardize a Service Life Cycle Management

An Approach to standardize a Service Life Cycle Management. Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm (Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab, Brüssel) Enschede, 26th of March 2013, IWEI-Workshop. An Approach to standardize a Service Life Cycle Management.

dewey
Download Presentation

An Approach to standardize a Service Life Cycle Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. An Approach to standardize a Service Life Cycle Management Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm(Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab, Brüssel)Enschede, 26th of March 2013, IWEI-Workshop

  2. An Approach to standardize a Service Life Cycle Management • Introduction • Phases • Role model • Formal semantics • Candidates to standardize • Summary

  3. Introduction - Trends in Services in Manufacturing Companies • Servitization • Customisingofservices • Bundling of products and services • Leadership of services • Development of new services

  4. Servitizationas a Transition from Products to Services Thoben 2001

  5. Phases Service Life Cycle ManAGEMENT

  6. Role ModelService Life Cycle ManAGEMENT

  7. ELemENTS of a Ontology - PART IService Life Cycle ManAGEMENT • Abstract • Access Rights on enterprise internal level, community/Ecosystem level, and future internet/market level • Status of e.g. a Servitization Process • Maturity of e. g. a (Product-)Service • Actor • Customer relations as well as • Stakeholders like e. g. Service Providers • Intangible and • Tangible components

  8. ELemENTS of a Ontology - PART IIService Life Cycle ManAGEMENT • Activity • Servitization Process, incl. sub-processes • Service Ideation, Engineering, and Operation • Asset • Methods for Servitization • Tools for Servitization • (Products-)Services as well as their • Intangible and • Tangible components

  9. Summary • Servitization as a new trend in the manufacturing industry • Service Life Cycle Management for supporting the servitization of a manufacturing industry in order to develop core products with innovative services to create an attractive bundle • Development of standards to optimize this servitization in a special branch

  10. MSEE – Manufacturing Service Ecosystem More information under:www.msee-ip.eu

  11. www.iao.fraunhofer.deFurther Information • IAO 2.0 • blog.iao.fraunhofer.de • wiki.iao.fraunhofer.de • Mobil • m.iao.fhg.de/menu.php?lang=en • Publications • https://shop.iao.fraunhofer.de • Information Materials • www.iao.fraunhofer.de/presse-und-medien/407-rss • https://informationen.iao.fraunhofer.de

  12. Ansprechpartner für weitere Informationen Fraunhofer IAOMike FreitagNobelstraße 1270569 Stuttgart, Germany Telefon +49 711 970-5105Telefax +49 711 970-2192mike.freitag@iao.fraunhofer.de www.dienstleistung.iao.fraunhofer.de INTEROP – VLABMartin ZelmHempenkamp 2622359 Hamburg, Germany Telefon +49 …Telefax +49 ….martin.zelm@t-online.de

More Related