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Education and training of traffic management staff at TMC - Finnra TMC

Education and training of traffic management staff at TMC - Finnra TMC. TMC FUNCTIONS. TIC + TCC = TMC. Traffic and road weather condition monitoring Traffic information dissemination Traffic control with variable message signs Incident Management in co-operation with other authorities

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Education and training of traffic management staff at TMC - Finnra TMC

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  1. Education and training of traffic management staff at TMC -Finnra TMC

  2. Education and training of traffic management staff at TMC / Copenhagen, Denmark TMC FUNCTIONS TIC + TCC = TMC • Traffic and road weather condition monitoring • Traffic information dissemination • Traffic control with variable message signs • Incident Management in co-operationwith other authorities • Supporting road maintenance; co-operation with road inspectors and contractors

  3. The board of Finnish Road Administration Director-General Steering Road Regions: Uusimaa Turku Kaakkois-Suomi Häme Savo-Karjala Keski-Suomi Vaasa Oulu Lappi Planning • Central Administration • Head Office • Technical Services • Traffic Mana- gement Centre Procurement Customer services Customer RelationsFinanceHuman Resources Information Management Education and training of traffic management staff at TMC / Copenhagen, Denmark The Role of the TMC at FinnRA

  4. Education and training of traffic management staff at TMC / Copenhagen, Denmark The TMC in FinnRA’s organisation

  5. Education and training of traffic management staff at TMC / Copenhagen, Denmark The TMC - the mode of operation • One centre, four offices • Helsinki, Turku, Tampere, Oulu • One office has responsibility over a large geographical area • Every area has its own characteristics • Helsinki (Uusimaa region) • Metropolitan area • Turku (Turku and Vaasa regions) • Swedish speaking, coastal area • Tampere (Häme, Kaakkois-Suomi, Keski-Suomi and Savo-Karjala regions) • Interior Finland, Russian border • Oulu (Oulu and Lappi regions) • Northern Finland • Works efficiently as a network

  6. Education and training of traffic management staff at TMC / Copenhagen, Denmark Co-operation with external parties • Co-operation with other authorities is crucial • Police and fire brigade  co-operation during incidents / incident management • Emergency response centres (112)  co-operation & automatic data exchange (accidents) • Helsinki Metropolitan Area TMC  Finnra + Police + City of Helsinki (2009) • Tampere, Turku & Oulu  mode of operation with local authorities in progress • Quick data exchange during incidents • Emergency response centre (112)  Fire Brigade / Police  TMC  Radio (YLE, Finnish Broadcasting Company) + other medias • TMC is also the basic data provider for value-added (commercial) service providers

  7. Education and training of traffic management staff at TMC / Copenhagen, Denmark Background and education of TMC staff • Total number of operators is 38 (13 female, 25 male) • Helsinki 14 operators  min. staff; 2 operators (24/7) • Turku 9 operators  min. staff; 1 operator (24/7) • Tampere 11 operators  min. staff; 1 operator (24/7) • Oulu 4 operators  Oulu is closed during night time • Average age of operators is ~ 46 years • Youngest person 25 years • Oldest person 61 years

  8. Education and training of traffic management staff at TMC / Copenhagen, Denmark Background and education of TMC staff

  9. Education and training of traffic management staff at TMC / Copenhagen, Denmark Training and education of the TMC staff • learning-phase of new operators more than 3 months • basic sessions with dedicated specialists • more in-depth as skills develop and experience grows • mostly "learning by doing" with other operators • education sessions for new VMS systems • local training sessions arranged • tunnel systems are a big challenge  live training interface(s) ! • the use of "pioneers" • 1-2 operators / office attend sessions common to all offices • pioneers share information further at local offices • 2 annual (spring/autumn) education meetings for TMC staff • attendance by max. 2/3 of operators

  10. Education and training of traffic management staff at TMC / Copenhagen, Denmark Training and education of the TMC staff • national TMC-Intranet contains ”code of practices” and guidelines • special education courses are being arranged • web-based (Internet courses)  suitable for 24/7 organisations • language teaching (Swedish / English) • customer service related training (e.g. telephone conduct) • training for media performance (radio, television) • etc. … • recruitment of new staff • inside Finnra  public administration  open job advertisement • currently no regulatory tests of the staff are carried out • for the future there is a need (e.g. tunnel systems)

  11. Education and training of traffic management staff at TMC / Copenhagen, Denmark THANK YOU !

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