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HPT

HPT. Performance vs. Training. What’s the Difference. Imagine a mechanic Education is the light in the shop Training is the light over the engine Performance is focus on a specific part. Theoretical Basis. Gilbert – Engineering Human Performance Reason for gap 1. Knowledge

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HPT

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  1. HPT Performance vs. Training

  2. What’s the Difference • Imagine a mechanic • Education is the light in the shop • Training is the light over the engine • Performance is focus on a specific part

  3. Theoretical Basis • Gilbert – Engineering Human Performance • Reason for gap • 1. Knowledge • 2. Information • 3. Tools • 4. Environment (either physical or system)

  4. 1. Knowledge - Training • 2. Information – Know what it is? • 3. Tools – Can do it? • 4. Environment (either physical or system)

  5. So What? • Front end analysis • User • Environment • System • Support • Motivation • Impediments

  6. Emphasis on Measuring • Measuring the problem • Measuring the result • Focus on what you DO instead of what you KNOW

  7. Methods • Clear Performance goals (often political) • Pieces of the task (task analysis) • Observation – people, systems, place • What done • What not • What bottlenecks • How try to solve • Interviews • Test • Measure/Count

  8. Types of Interventions • Help systems • Fill in systems (quicken and turbotax) • Help guides • Changes in layout, motivation, systems

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