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Exceptional Performance Taking your company to the next level

Learn the habits, characteristics, and strategies of exceptional restoration companies to elevate your own business. Gain insights on leadership, setting clear goals, proactive management, achieving financial success, and more. Take action and create a world-class organization.

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Exceptional Performance Taking your company to the next level

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  1. Exceptional PerformanceTaking your company to the next level 911 Restoration - 2010 Annual Meeting Phillip C Rosebrook, JR., CR Business Mentors www.businessmentors.net

  2. Average www.businessmentors.net

  3. Premise • The average and poor companies will not survive • Do you have a job or a business? • “Economic rewards go to market leaders” • Peter Drucker www.businessmentors.net

  4. Exceptional Performers www.businessmentors.net

  5. Average www.businessmentors.net

  6. “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action”David J Schwartz www.businessmentors.net

  7. “If you want to achieve excellence you can get there today. As of this second quit doing less than excellent work.”Thomas Watson, SR www.businessmentors.net

  8. Habits • Discipline • Focus • Accountability • Urgency • Selflessness & humility www.businessmentors.net

  9. Why Don’t Companies Change? • Complacency • Too busy • Lack of a plan • Hadn’t thought about it • What got you here won’t get you there • Confusion • Management by crisis www.businessmentors.net

  10. What is your Standard of Excellence? • Your local competition? • The best in the state? • The best all around restoration companies? www.businessmentors.net

  11. Characteristics of Exceptional Restoration Companies • Great leadership - owner and top managers • Clear and exciting vision • Write and measure your goals • Proactive management • Financially successful www.businessmentors.net

  12. Exceptional Companies • Synergistic performance - right people • Clear communications • Value, quality and service • Timely information - know your numbers • Systemize operations www.businessmentors.net

  13. Leadership “Leadership creates the climate in which people turn challenging opportunities into remarkable successes.” - Leadership Challenge - Kouzes & Posner • Become a student of leadership • Develop a leadership team • Effective internal communications www.businessmentors.net

  14. Clear and Exciting Vision “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action.” • David Schwartz - Trainer and Author • Create and communicate a compelling vision www.businessmentors.net

  15. Goals “If you don’t know where you are going, how can you expect to get there.” - Basil S Walsh • Quantifiable measurements • Big Picture with short term victories • Measured frequently and rewarded www.businessmentors.net

  16. Proactive Management • Without a solid plan you will find yourself working on other’s priorities • Stay out of the “weeds” www.businessmentors.net

  17. Financial Success “In theory there is no difference between theory and practice. But in practice, there is. “ - Yogi Berra • Understand benchmarks and have a plan to excel • Not just revenue or profit • Cash • Consistency and balance www.businessmentors.net

  18. Synergistic Performance • Sum greater than total of individuals • Right people in the right place doing the right things • All working toward shared goals and vision www.businessmentors.net

  19. Clear Communication • All need to know where you are going and progress on the way • Internal and external • Company culture - Just the way we do things around here www.businessmentors.net

  20. Value, Quality and Service • Long term focus • Requirement to participate • Consistent - Every job, all the time www.businessmentors.net

  21. Timely Information • Objective measurements allow you to be predictable • Use technology www.businessmentors.net

  22. Systemized Operations • Operational procedures • Job descriptions and organization chart • Creates consistency • Easier to do when small • Growth becomes scaleable • Bigger than people that fill the positions www.businessmentors.net

  23. “We are what we repeatedly do. Excellence , then, is not an act but a habit.” - Aristotle Understand that you are running a business Get away and make a plan Get your team on board Put in writing Measure progress and share results Adjust your plan routinely Steps to Excellence www.businessmentors.net

  24. Lessons from Drucker • Results come from exploiting opportunities not solving problems • For results, resources must go to opportunities not solving problems • Economic results go to market leaders • Market leadership does not last • What exists is likely getting old • What exists is likely misallocated - 10/90 www.businessmentors.net

  25. Final Thoughts “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning and to take action.” - Daveid J Schwartz • Define excellence • Become very proactive • Work daily to create a world class organization www.businessmentors.net

  26. Thank You • For a copy of this presentation - www.businessmentors.net • Phillip@businessmentors.net • 541 359 4117 www.businessmentors.net

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