Teamwork

1. Teamwork June 2009

2. Elements of teamwork • Trust • Empathy • the right Attitude • Mutual respect Teamwork June 2009

3. Trust Trust allows team members to: • Be honest about their strengths and weaknesses. • Know they can rely on each other. • Focus on getting the job done. • Feel supported by their teammates. Teamwork June 2009

4. Empathy • Empathy is the ability to imagine yourself in another person’s situation • Examples of showing empathy include: • Offering to help a new employee learn his or her way around. • Helping a fellow CNA who has an extra heavy workload. • Asking a new CNA to join your group at break time. Teamwork June 2009

5. The right attitude Your team will function better if all team members: • Leave their personal problems at the door when they arrive at work. • Expect the best from each other. • Resolve small conflicts before they grow into larger ones. • Try to act cheerful, even when feeling down. Smiling can help to lift your spirits! Teamwork June 2009

6. Mutual respect Teams that have mutual respect: • Honor the rights and dignity of others – even when they don’t agree. • Never enjoy putting each other down. • Treat each other with courtesy at all times. • Face the tough times together. • Celebrate each other’s successes. Teamwork June 2009

7. Remember • Every team member has strengths and weaknesses. • Team members contribute their unique talents and strengths. • The team’s combined strengths can make up for individual weaknesses. • Each team member is responsible for helping to create a great team. • Learning how to deal with conflict will strengthen your team. Teamwork June 2009