Interloans - the Journey from eLGAR

2. 55 libraries 4 mobile libraries 14 rural (voluntary) libraries 750 FTE = 1300 library staff Budget $77m opex, $28m capex Collections 3.5 million items Largest public library in the southern hemisphere This amalgamation offers an extraordinary opportunity for libraries, to remove the invisible local government boundaries which have effectively limited our customers to using the libraries where they sleep at night, rather than where they work, study, shop, or pursue their leisure activities. This is something the eLGAR consortium has hoped and planned for. Now we can truly work as one library system. This amalgamation offers an extraordinary opportunity for libraries, to remove the invisible local government boundaries which have effectively limited our customers to using the libraries where they sleep at night, rather than where they work, study, shop, or pursue their leisure activities. This is something the eLGAR consortium has hoped and planned for. Now we can truly work as one library system.

3. Issues 17m items issued pa, = 46,500 per day Visitors 12.8 m visitors, = 35,000 per day Web visitors 4 million pa (estimate), = 11,000 per day Participation in programmes and events 400,000 estimate Requests filled 2.2 million, = 6,030 per day Membership 500,415 (active in last 24 months)

4. Customer benefits on day 1  Very high customer expectations to be met �Borrow anywhere, return anywhere� Use existing library card at 55 libraries Access to one collection � 3.5 million items Harmonised lending fees and charges; free holds; no overdues for children Holds � deliver to my library Shared e-resources � access to 100 databases; Auckland Libraries website Recognised as a success story of the new Council

5. Nov 2010 � Feb 2011, compared to same period last year: Visitors �13% increase Issues �9% increase Requests filled �65% increase Logistics challenges 1.5 mill items moved between Libraries since November 2011 February 23% higher than November 2010

6. Interloans 2009-2010 for all legacy Auckland libraries Total requests sent to other libraries 7,481 Total requests received from other libraries 6,579 Many reciprocal arrangements - over 100+ Small increase over 2009-10 of 1.5% from customers & other libraries Range of charges applied Charges to customers ranged from No charge (Papakura) to $10 for a standard interloan (Auckland) Charges to libraries ranged from $14 for a standard loan to $50 for an urgent international loanCharges to customers ranged from No charge (Papakura) to $10 for a standard interloan (Auckland) Charges to libraries ranged from $14 for a standard loan to $50 for an urgent international loan

7. Assumptions for Interloans @ November 2010 Region�s libraries provided 18% of each other�s requested loans Interloan traffic between Auckland libraries will stop: volume will decline Interloans continue to be managed by each library Existing services & infrastructure to be used to provide solution for Day One Reciprocal arrangements to be left in place

8. Customer priority fulfilment principle Place a hold for item for free Purchase an item for borrowing Interloan item from another library Goals for November 1st 2010: Customers can request, pickup and return anywhere an interloan Barriers to access & fulfilment should be low Customers should have options for fulfilment of their resource request in delivery format, method of delivery & type: loan, copy, digital copy & purchase.

9. Interloans @ 1st November 2010 Harmonised scale of charges: $5 to customers for standard loan $10 to customers for a copy $15 to other libraries for standard loan Reciprocal arrangements to remain in place short-term Standardised loan period � 4 weeks to customers; 5 weeks to libraries

10. 4 months� impacts Decline in interloan traffic across the region Blue bars are Jan-oct 2010 - Pink bars are post-November 2010 to Feb 2011Blue bars are Jan-oct 2010 - Pink bars are post-November 2010 to Feb 2011

11. Issues Auckland Libraries: different legacy processes to be reviewed Centralised vs decentralised interloans at legacy libraries: review 2011 Reciprocal arrangements with legacy libraries Te Puna records out-of-date with floating collections Te Puna technical issues Some libraries with a reciprocal arrangement with 1 or 2 legacy libraries thought they should now have similar arrangements with all legacy libraries Te Puna � Osmosis updates holdings only once a quarter Te Puna - Freezing of requests �then they come in a rush. Some libraries with a reciprocal arrangement with 1 or 2 legacy libraries thought they should now have similar arrangements with all legacy libraries Te Puna � Osmosis updates holdings only once a quarter Te Puna - Freezing of requests �then they come in a rush.

12. Trends More article than book loan requests Very diverse customers & requests More requests for more academic material More complex reference queries & requests requiring more time to be spent More visibility & deep-linking of our holdings in WorldCat has led to an increase in requests from overseas More end-users are using WorldCat & NZ Libraries � they do the work! End-users have located their item in Wellington or Christchurch & email a request in via Ask a Librarian � i.e. don�t expect to pay as they have done the work! They can pursue their passion online so easilyEnd-users have located their item in Wellington or Christchurch & email a request in via Ask a Librarian � i.e. don�t expect to pay as they have done the work! They can pursue their passion online so easily

13. The Future Will interloans at Auckland Libraries increase or decline? Interloans may become more important as more formats become available for access through Te Puna & WorldCat The price is cheaper and customers may use up all our resources� They may become less important as it is cheap & easy to source second-hand copies on Amazon etc More complex requests for more difficult-to- source items