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Shaping Student Information Systems to Deliver Services in the 21st Century

Shaping Student Information Systems to Deliver Services in the 21st Century. Presented by Maggie Hartley - Assistant Registrar for Records and Registration (Maggie.Hartley@ubc.ca) Gord Uyeda - Project Manager, Systems (Gord.Uyeda@ubc.ca).

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Shaping Student Information Systems to Deliver Services in the 21st Century

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  1. Shaping Student Information Systems to Deliver Services in the 21st Century Presented by Maggie Hartley - Assistant Registrar for Records and Registration (Maggie.Hartley@ubc.ca) Gord Uyeda - Project Manager, Systems (Gord.Uyeda@ubc.ca)

  2. Imagine going shopping and it being a value added, robust, high performance experience!!

  3. Defining Market Strategy What do our customers really want?

  4. Customer Requirements • Accessibility • Self-Service • Trust

  5. Accessibility • Service Center Hours • Convenient Location • Access to Customers with Disabilities

  6. Self-Service • Quality and Reliability • Reusability • Adaptability and Flexibility • No lineups • Fun and Easy to Use • Intuitive and Familiar

  7. Trust • Reliability • Accuracy of Information • Consistency • Security

  8. We listened, We learned

  9. The Evolution of the Shopping Experience at UBC How did we get to where we are today?

  10. 1986 - ‘92Student Information System Downtown Department Store • single but central location • very good selection of goods • not as user friendly as we would like • still profitable today • phased implementation • understanding of business

  11. 1995 - ‘96Admission System Specialty Concept Store • dedicated to a single market segment • comprehensive product selection • bright and attractive • good customer service • new tools • new ideas

  12. 1996 onward Internet Service Centers Shopping Malls • universal access • customer oriented • one-stop-shopping • Internet and WWW

  13. Mall Design and Construction • Purchase vs Build decisions • Design Techniques • Foundation for the Service Centers

  14. Purchase Packaged Software Advantages • integration of information and services • industry best practices • reduced implementation period • perceived cost savings Disadvantages • may not meet all requirements of the institution • acceptance • implementation of new releases

  15. Custom Build System Advantages • exact fit • acceptance • control over development Disadvantages • increased implementation effort • perceived higher costs • complacency

  16. Custom + Best of Breed • assembled our own service center infrastructure • acquire high quality, prefabricated building materials • build our own service modules • purchase systems that can be integrated into our service centers

  17. Design Techniques • Rapid Application Development • RAD = timeboxing + iterative design + prototyping • Business Process Improvement • BPI = buy-in + clearly identified goals and objectives + ideas • technology as an enabler • Active User Participation • keep to 80/20 rule

  18. “Give it to Mikey, he won’t eat it. He hates everything.” Are we making a “profit”? “He likes it!”

  19. Areas for Improvement • better estimates for development better use of time-boxing • look for more opportunities for Business Process Improvement • true platform independence

  20. Mall Expansions and Grand Openings! Future Plans

  21. Under Construction • MyUBC • MyCourses • continued expansion of Curriculum Management System • Implementation/Integration of Ad Astra’s resource scheduling software • expansion of service centers

  22. Under ConsiderationFunctional • Additional core SIS services • Student Financial Account • Awards and Financial Aid • Integration of services from: • Housing • Library • Bookstore • Career Services • Recruiting

  23. Under ConsiderationTechnical • use of XML • internal - standard for accessing UBC owned information within university systems • external - replacement for EDI use of workflow technology • use of workflow technology • course and curriculum change and approval • 24 x 7 access

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