Differences that Make a Difference

1. Differences that Make a Difference

2. What is Diversity?

3. Agenda • Define diversity • Review the many differences present in our organization • Discuss how diversity impacts us daily • Review the importance of diversity • Diversity in resident rights and organization policy • How to navigate diversity • Applying principles to everyday work

4. Diversity is… Differences that make a difference

5. Differences that May Make A Difference • Preferences in daily routines • Attitude • Religious affiliation • Family structure • Values • Politics • Education • Beliefs • Training • Experience • Motivational factors • Friendship ties • Tenure/length of service • Abilities • Information or expertise • Affective disposition • Raised rural or urban • Learning styles • Community ties • What else?

6. Many Pillars of Diversity

7. How Diversity Impacts Us Daily • The decisions we make • Quality of care • Overall satisfaction • How we communicate • Performance (what we do or don’t do) • Prioritization • Collaborate • Ability to relate

8. Diversity in our Relationships

9. The Strength of Diversity • Increases performance • Helps us remain objective • Encourages us to re-examine facts • Increases creativity • Helps us relate to our residents and family members

10. Relationship to Resident Rights “A facility must treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident’s individuality. The facility must protect and promote the rights of the resident.”

11. Equal Employment Opportunity • INSERT EEO STATEMENT FROM COMMUNITY POLICY

12. Open Door Culture INSERT OPEN DOOR CULTURE POLICY

13. Navigating Diversity – the Basics • Demonstrate mutual trust and respect • Avoid assumptions • Maintain adult to adult communication • Focus on issues, not individuals • Bring a positive perspective • Ask clarifying questions • Provide feedback

14. This Means • We have face-to-face conversations when there are differences • We will ask clarifying questions to solve an issue • We demonstrate respect by speaking to people directly, rather than talking to others about it

15. This Means • We respect others’ time and priorities by arranging for an appropriate time and place for conversations • We strive not to take things personally and listen with an open heart and mind • We use email and texting thoughtfully • We do not condone or tolerate verbal, physical or sexual harassment

16. Conclusion • How can we work together to leverage the diversity that exists on our team? • How can we seek to understand the diversity of residents and family members?

17. Questions or Comments?

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