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Influencing People. Influence:. The ability to persuade someone to act or think in the way you want. Elements of influence. Communicator Message Audience. Laying the groundwork. Network. Understand credibility counts. Be trustworthy. Be open and flexible. Speak up!
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Influence: The ability to persuade someone to act or think in the way you want.
Elements of influence • Communicator • Message • Audience
Laying the groundwork • Network. • Understand credibility counts. • Be trustworthy. • Be open and flexible. • Speak up! • Remember people hear what they want. • Don't expect overnight results.
Tactics for influencing others: • Use comparison. • Give something away. • Get people in the habit of saying yes.
Influencing others: • Decide what you want • Decide who to influence • Be friendly • Know the wants and beliefs of your audience • Emphasize common points • Admit being wrong • Inoculate your audience • Use logic and emotion • Explain the benefits • Use repetition • Avoid argument • Make it simple • Thank the audience
When things get difficult: • Keep things in perspective. • Keep emotions in check. • Don't get personal. • Understand their behavior. • Change your tactics. • Take a break. • Come back to points of disagreement. • Find other outlets. • Consider using a mediator. • Know when to retreat.
