1 / 4

Moments of Truth

Moments of Truth. Call Find Park Enter Front Desk Every Staff Encounter Locker Shower. 100’s Of MOTs. Customer Engagement and Loyalty. Moments of Magic. Moments Of Truth. Design. Moments of Misery. Customer Distancing And Abandonment.

donal
Download Presentation

Moments of Truth

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Moments of Truth Call Find Park Enter Front Desk Every Staff Encounter Locker Shower 100’s Of MOTs

  2. Customer Engagement and Loyalty Moments of Magic Moments Of Truth Design Moments of Misery Customer Distancing And Abandonment 1-From the ART OF THE QUESTION by Marilee Goldberg

  3. EVENTS DESIRES FEELINGS THOUGHTS Accommodative Learning -Reflective -Introspective -Thoughtful -Win-Win BIBS Seeks Discomfort Accumulative Learning Human Brain -Learner -Takes Responsibility -Proactive Choose to Learn BOM -Judger -Blames -Passive Avoids Discomfort React to Protect Reptile Brain BO -Automatic. -Quick -Reactive -Win-loose BS

  4. Learn Blame Others Blame Self CHOICES:

More Related