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Moments of Truth

The Successful Club Series. Moments of Truth. 290. The Mission of the Club.

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Moments of Truth

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  1. The Successful Club Series Moments of Truth 290

  2. The Mission of the Club The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth. 290  Moments of Truth  1

  3. The Reasons Members Leave 3% move away 1% die 9% move on to other products because of a recommendation 9% find a cheaper product elsewhere 68% go elsewhere because the people they deal with are indifferent to their needs 10% are chronically dissatisfied 290  Moments of Truth  2

  4. Moments of Truth A Moment of Truth is an episode where a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service. 290  Moments of Truth  3

  5. Toastmasters’ Moments of Truth • First impressions • Membership orientation • Fellowship, variety and communication • Program planning and meeting organization • Membership strength • Achievement recognition 290  Moments of Truth  4

  6. First Impressions • Guests greeted warmly and introduced to officers and members • Guest book and name tags provided • Professionally arranged meeting room • Arrangements meet speakers’ needs • Guests invited to address the club • Guests invited to join 290  Moments of Truth  5

  7. New Member Orientations • Formal induction, including presentation of pin and manuals • Assignment of mentor • Education programs and recognition system discussed • Learning needs assessed • Speaking role(s) assigned • Member involved in club’s activities 290  Moments of Truth  6

  8. Fellowship, Variety and Communication • Guests greeted warmly • Enjoyable and educational meetings • Regularly-scheduled social events • Participation in area, district and International events • Inter-club events • Club newsletter and/or Web site–updated regularly 290  Moments of Truth  7

  9. Program Planning andMeeting Organization • Program and agenda publicized in advance • Members are prepared to carry out all program assignments • All projects are manual projects • Meetings begin and end on time • Creative table topics and activities • Positive and helpful evaluations 290  Moments of Truth  8

  10. Membership Strength • Club has 20 or more members • Members are retained • Promotion in club’s organization or community • Club programs are varied and exciting • Toastmasters sponsoring new members are recognized • Regular membership-building programs 290  Moments of Truth  9

  11. Recognizing Accomplishments • Award applications immediately submitted to WHQ • Progress chart displayed and maintained • Member achievements recognized with ceremony • Club, district and international leaders recognized • Club and member achievements publicized • DCP used for planning and recognition 290  Moments of Truth  10

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