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MarkeTrak Metrics

MarkeTrak Metrics. RMS / TDTWG July 2009. Trey Felton IT Account Manager. PR80031 Retail Application Upgrade SLA Exception Request. Retail release includes several SIRs and Application patches, as well as DB Upgrades for PaperFree, NAESB and Siebel

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MarkeTrak Metrics

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  1. MarkeTrak Metrics RMS / TDTWG July 2009 Trey Felton IT Account Manager

  2. PR80031 Retail Application Upgrade SLA Exception Request Retail release includes several SIRs and Application patches, as well as DB Upgrades for PaperFree, NAESB and Siebel • Testing concluded that database migration to Production could add 10-12 hours to the release ERCOT is asking to begin the release at 6am on Saturday (6 hrs early), to ensure we finish by midnight Sunday • Will affect Retail, MarkeTrak and TML

  3. 2010 SLA Update • Maintenance/Release schedules unchanged • Clarification to Outage definition; added degradation • Cleaned up verbiage on Market Notices; incident reporting • Streamlined Incident Log elements • Updated Release calendar for 2010 Changes are highlighted in attached document

  4. SLA Metrics • TML and MarkeTrak were above SLA • Retail Processing was .01% under • MarkeTrak monitors • Issues with new monitoring applications affected results for MT; data is not 100% accurate

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