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Customer Board Meeting June 12, 2013

Stay informed about USDA NFC Customer Board Meeting updates including Help Desk consolidation, legacy systems risk mitigation, Insight Enterprise Reporting Solution, and T&A solutions implementation progress.

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Customer Board Meeting June 12, 2013

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board Meeting June 12, 2013

  2. USDA, National Finance Center Customer Board Meeting June 12, 2013 Old Business Updates

  3. Help Desk Consolidation • June 2013 - Complete Phase 2 activity to include help desk support for Administrative Billings and Collections (ABCO), ABCO Claims, and Direct Premium Remittance Systems (DPRS) • Delivered 100% Call Recording • Increase Remedy Requester Console accounts from 4 to 8 per serviced POI • Finalized Concept of Operations • Finalized Transition Plan • Working on optimization/management and wallboard/dashboard software to provide superior customer service • Working to create new Automated Call Distribution functionality (in development) • Provide customer average wait time • Provide customer to “Opt Out” to voicemail and NCC rep will contact customer • None

  4. Risk Mitigation for Legacy Payroll/Personnel Systems • August 30, 2013 - Generate and test IDMS data unload and DB2 data load programs • October 31, 2013 - Test and validate the data conversion from IDMS to DB2 • December 30, 2013 - Application code conversion and unit testing on first set of applications • February 28, 2014 - Application code conversion and unit testing on second set of applications • Implemented modifications to normalize the DB2 tables containing “added” records • Configured and tested modifications to the .net online development environment • Met with performance tuning expert from IBM to begin the performance tuning planning phase • Building DB2 test environment for converted batch and online applications • Installing the .net environment for additional development team members • Sizing the DB2 databases in test environment • Processing security access forms in test environment • None

  5. Insight Enterprise Reporting Solution • April 2013 - Customer Acceptance Testing • May 2013 - Testedsolution to ensure defect resolution and system readiness for go-live • May/June 2013 - Insight Training • June 2013 - Deployed Insight • July 2013 - Launch Insight web-based training • Completed Customer Acceptance Testing with over 100 customer participants representing 50 + agencies • Finalized, reviewed, and tested user provisioning processes • Deployed Build 1 of the solution • Trained over 200 users from 50 + agencies • Provided Data Dictionary and Common Report Library for users as online resources • Provisioning access to trained Insight users • Providing in-person training classes - NFC made over 500 training slots available for May and June • Monitoring and tuning system performance • Confirming scope and timeline for next Insight release • None

  6. USDA, National Finance Center Customer Board Meeting June 12, 2013 Payroll/Personnel System (PPS) Statistics

  7. Schedule Release Summaryas of 06/07/13 • GESD Projects Scheduled • 106 Projects Scheduled • GESD Projects Unscheduled Breakdown • 65 Pending (HOLD/RESP) • 187 FRDs Assigned • 101 TBD

  8. Schedule Release Summary as of 06/07/13 Unscheduled Project Breakdown By Line of Business (LOB)

  9. Schedule Release Statusas of 06/07/13 • CY 2013 Pay Period 06 Projects - 10 Projects Scheduled • CY 2013 Pay Period 12 Projects - 38 Projects Scheduled • CY 2013 Pay Period 20 Projects - 20 Projects Scheduled • Off Release Projects - 38 Projects Scheduled * Projects remain open 2 pay periods after implementation

  10. Software Change Request (SCR)as of 06/07/13 • Completed SCR Totals • 2011 - 384 • 2012 - 459 • 2013 - 303

  11. PPS Incident Report (IR) Summaryas of 06/07/13

  12. PPS IR – Average Days at Closureas of 06/07/13

  13. IR Summary as of 06/07/13 • Completed PPS IR Totals • 2011 - 1564 • 2012 - 1067 • 2013 - 422

  14. NFC’s T&A Solutions • webTA 3.8 - Late 2013 - Federal Prison implementing • webTA 4.2 • July 2013 - Software expected to be delivered to NFC • Late 2013 - Conduct OCFO Pilot of webTA 4.2 • ONE USDA implementing all agencies to 4.2 upon completion of OCFO pilot • STAR Web - July 2013 - Customer outreach to discuss T&A solutions - March 31, 2014 - Will be sunset • Paycheck 8 - June 2013 - Conduct Fit-Gap assessment • webTA 4.2 - Approved platform for software • Paycheck 8 - May 2013 - Installed software at NFC • T&A Solution Fair - Finalizing plans for product demonstrations in July • webTA 4.2 - Awaiting delivery of software to begin installation and testing • Paycheck 8 - Completing residual tasks for stand-up of the platform for hosting - June Fit Gap sessions occurring with GDSI and NFC to develop requirements • None

  15. Debt Management Implementation Plan • April 2014 - Algorithm for delinquency computation • April 2014 - New salary overpayment bill and repayment agreement • April 2013 - Implemented the ABCO database change • Successfully tested the changes to the debt notice for FEHB bills • Submitted necessary forms and field elements to Pay.gov • Working with Pay.gov to implement application • Finalizing flow charts that document the billing and collection process • Other Ongoing Initiatives • FOCUS reports to Reporting Center • Bill and collect salary overpayments while employees are in non-pay status • New debt notice for FEHB bills • Various debt improvements including delinquency computations, new salary overpayment bills, new payment agreements, and new reports to conform to the modified ABCO data base • Expedite the collection process by consolidating the ABCO and Claims due process notices • Create new inquiry screens to allow customers the ability to view Claims information • Conduct Work Groups • None

  16. Central Accounting Reporting System (CARS) • July 2013 - Systems Requirements Completion for all phases • December 2013 (Target) - NFC Full Compliance pending finalization of Systems Requirements • January 2014 - Treasury Mandated Compliance for IPAC • October 2014 - Treasury Mandated Compliance for Payments and Collections • Accounting Processing Phase - SAM Crosswalk • Established transmission connectivity and completed initial Integration Testing of SAM crosswalk file with the Federal Reserve Bank (FRB) • Payment Processing Phase • Completed initial Integration Testing of payment files with Treasury • Remaining Phases (IPAC/Collections Processing) • Formed a customer accounting workgroup • Accounting Processing Phase - Shared Accounting Module (SAM) Treasury Account Symbol (TAS) Crosswalk (old format to new format) • Integration Testing in progress with the Federal Reserve Bank (FRB) which is responsible for the SAM application • Identifying discrepancies between Treasury TAS codes and NFC TAS codes • Planning outreach with NFC customers to review invalid TAS codes in NFC’s system • Payment Processing Phase - Testing disbursements with Treasury • IPAC/Collection Processing Phases • Continuing Requirements Analysis meetings with internal NFC stakeholders regarding Collections and IPAC processing • Adding CARS link and FAQs to NFC website • None

  17. USDA, National Finance Center Customer Board Meeting June 12, 2013 New Business

  18. HRLOB Provider Activities • Annual Payroll Provider Assessment • January 16, 2013 - OPM requested responses from the providers for the Assessment • April 12, 2013 - Responses due to OPM • June 14, 2013 - Responses to follow-up questions due • HRIT Strategic Planning • May 28, 2013 - OPM requested responses for a 10-year strategic planning initiative • June 24, 2013 - Responses due to OPM • Provider assessment responses submitted to OPM • Received OPM’s follow-up questions for the Assessment • Gathering information and artifacts in support of the Assessment follow-up questions • Received OPM’s request for strategic planning input • Documenting response for the strategic planning initiative • None

  19. Survey Results of T&A Corrections by Agency • April 2013 - Introduced project at the CAPPS meeting • May 2013 - Completed survey • Notified agencies of the feasibility survey and requested participation from CAPPS members • May 2013 - Completed survey • Completed review and analysis (see slide 20) • T&A Survey Results • 70% or 28 customers agree • 30% or 12 customers do not agree • Obtain buy-in from Customer Board members to move forward with initiative based on survey results • None

  20. T&A Survey Results

  21. Continuity of Operations Plan (COOP) • Early 2012 - Obtained new location for Alternate Work Site (AWS) in Shreveport, Louisiana to accommodate OCFO New Orleans employees during deployment • June 1, 2013 - AWS available for deployment • Completed renovations to AWS to meet NFC’s needs • April 15 - 19, 2013 - Conducted COOP exercise at AWS • AWS is operational and available for current 2013 Hurricane Season • None

  22. FY14 Service Level Agreements and Interagency Agreements • April/July 2013 - Review and update SLAs which include the performance metrics • July/August 2013 - Finalize FY14 IAs and SLAs • August/September 2013 - Provide IAs and SLAs to customers • Began internal review of SLAs and metrics • Meeting with NFC organizations to review SLAs • Received preliminary budgets, rate calculations in progress • None

  23. FY13 and FY 14 Rates for NFC Operations

  24. Access Management AVERAGE NUMBER OF DAYS TO PROCESS REQUESTS TOTAL REQUESTS PROCESSED Total Requests Received: 4,462 Total Requests Processed: 4,780 AVERAGE NUMBER OF REQUESTS PROCESSED PER MONTH: 794 EXPEDITED REQUESTS PROCESSED

  25. USDA, National Finance Center Customer Board Meeting June 12, 2013 EmpowHR

  26. Non-Core HR Services • NGA e-Recruit (Recruiting and Staffing) - August 2013 (Planned) - Implementation • OPM USAStaffing(Recruiting and Staffing) - December 2012 - Design Document -August 2013 (Planned) - Implementation • NGA • Successfully tested connections between NGA and EmpowHR • OPM USAStaffing - Built test environments for EmpowHR and OPM and successfully tested connection over HTTP protocol • NGA - Connections tested and awaiting NGA modifications to continue with web services testing • OPM USAStaffing - Testing in progress • None

  27. EmpowHR Upgrades • PP 26, 2013 - PeopleTools and Infrastructure Upgrade • PP 06, 2014 - Manager Recruit Request • CY14 TBD - PeopleSoft 9.2 Application Upgrade • Received Initial Development Environment from ITSD • Planning for PeopleTools Upgrade and Infrastructure redesign • Coding changes and testing are underway • None

  28. EmpowHR Implementations • PP 12, 2013 - One USDA Phase I • Enhancements • Standardized Security Roles • Standardized Workflow • PP 17, 2013 - One USDA Phase II • Non-EmpowHR USDA Agencies • PP 24, 2013 - One USDA Phase III - Forest Service re-load • PP 06, 2014 - HHS Phase I • OCIO/NFC History Reload - PP 10, 2013 • Development underway for PP 05 and PP 17, 2013 releases • One USDA weekly Project Manager meetings • One USDA bi-weekly Integrated Project Team meetings • None

  29. EmpowHR Incident Report (IR) Statisticsas of 06/07/13

  30. EmpowHR IR Average Days at Closureas of 06/07/13

  31. EmpowHR IR Summaryas of 06/07/13 • Completed EmpowHR IR Totals • 2011 - 391 • 2012 - 222 • 2013 - 126

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