Customer Board Meeting June 29, 2010

1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board MeetingJune 29, 2010

2. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Update on Pay Engine Business Case

3. Pay Engine Business Case Update • Developed and presented business case with Customer Board agencies • to OMB • Finalized RFP materials; keeping current on requirements • Continue discussions within USDA and with OMB on funding alternatives • Risk mitigation efforts on most significantly at-risk program modules in • legacy Payroll/Personnel System • Best case: OMB approves current business case.  NFC completes competition and establishes sandbox in 2011 • Worst case: OMB does not approve business case. USDA pushes new business case to 2013. NFC continues mitigation of riskiest code

4. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center OMB Direction on Earnings and Leave Statements

5. OMB Direction on Earnings and Leave Statements • Pay Period 15 Implementation (July 31st) • Executive Branch Agencies currently not mandatory paperless or optional paperless, will default to optional paperless unless otherwise instructed by agency • Under optional paperless all employees will be initially set to paperless. Employees will have the ability in EPP to elect to receive a paper E & L (employees can toggle back and forth) • The ability to add a second email address will be added to EPP. This will enable employees to include a work and a personal email address. This will aid in password recovery

6. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Undeliverable Mail Business Case

7. Undelivered Mail Address Change Recommended Process • NFC will change the address based on most current  USPS information for three pay periods • A notice will go out to the employee and the appropriate HR office requesting the employee correct his address in EPP • After 3 pay periods with no change of address from the employee, NFC will change the address permanently on the system of record • This action is necessary to maintain bulk postal rates; inaction will drive costs upwards of $1m annually

8. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center User Acceptance Testing Environment

9. User Acceptance Testing • Completed Phase One of User Acceptance Testing (UAT) • Testing of application job streams, data flow, roles and responsibilities complete • Developed a Concept of Operations for UAT • Will begin pilot testing with Department of Treasury by PP21 (PPS only) • Phase two includes the following and will be implemented PP02 • All agency participation in UAT • EmpowHR and PPS will be included • Phase three includes EPP and Reporting Center scheduled for PP10 of 2011

10. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Status of Remedy

11. Remedy 7.1 (GESD Initiatives) • Phase I, GESD Help Desks (4) • EmpowHR, PPS, Pay Tech, web TA • Production 2/3/2010 • Phase II - A, PPS SPR’s • Production 4/6/2010 • Phase II – B, EmpowHR IR’s • Requirements Received • Prototype still under development • Proposal at the end of June/early July • Production Implementation to be scheduled

12. Remedy 7.1 (GESD Initiatives, cont…) • DPRS, CLER, ABCO/Claims Help Desks • Requirements Review Underway • Change Management (SCR’s) • Tentatively Scheduled for October 1, 2010 • Web Based Remedy Support • Tentatively Scheduled for January 2011 • Knowledge Management • Tentatively Scheduled for January 2011

13. Help Desk Assessment • Kickoff Meeting 6/8/2010 – All GESD Help Desks • Functional Analysis • Customer Experience Assessment (Volunteers Needed for interviews) • Performance Management Strategy • Process Optimization • Workflow Design/Analytics • Quality Program Optimization • First Call/Call Center Analysis • Staffing Model Development and Analytics

14. Help Desk Assessment (Cont.) • Technology Review • Echo Back – July 1, 2010 • Assessment Deliverable – Mid July 2010 • Current Processes • Best Practices • Project Deliverables • Recommended Solution including Process and Technology Changes

15. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center User Group Update

16. User Group Updates Restructuring Plan Successes • Agency Participation increased significantly • Communication Improvements • Community-wide Initiatives – projects scope and schedule discussed • Action Item Reports – an effective tool for sharing agency reporting needs and agency questions • Customer Suggestions on Improvements underway • EPIC – 57 recommendations submitted • RUG – 59 recommendations submitted • TAUG – 5 recommendations submitted • EmpowHR – 3 recommendations submitted

17. User Group Updates • Established Customer Workgroups • RIF Register Report work group – established March 2010 • Common Government-wide Accounting Classification Accounting Work Group – established March 2010 • Customer Co-Chairpersons • Fully engaged • Email Box • Utilization of Email Boxes fully utilized by customers • Agencies use UG boxes to "share ideas" and reach out to each other for unique processing and report needs" ..NFC monitors the boxes, and if someone needs a “FOCUS report" for example, they send request . NFC surveys the other customers, find a report in someone else's library to share, then drop the reports in a FYI Library for all.....These "boxes are proving to be a very useful tool.

18. User Group Updates • Future Quarterly UG Meetings • EPIC UG Meeting – July 13, 2010 • EmpowHR UG Meeting – July 13, 2010 • Reports UG Meeting – July 14, 2010 • Time and Attendance UG Meeting – July 15, 2010

19. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Update on Reservist Differential

20. Update on Reservist Differential • As of April 19, 2010, agencies were able to enter Reservist Differential payments into SPPS. NFC has already processed 30 payments for Reservist Differential as of June 4th • Effective May 9, 2010, the programming modifications to establish new authority codes for Reservist Differential were completed in accordance with OPM’s Update 52 to the Guide to Processing Personnel Actions • Pay status codes required for EHRI reporting. The FRD (requirements) will be finalized by June 30th for this final phase of the Reservist Differential changes. These modifications are based upon OPM’s Update 61 to the Guide to Data Standards revised on April 1, 2010 • NOTE: Bulletins providing processing instructions are available on our website for the completed phases.

21. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center OPM HRLOB Survey

22. OPM HRLOB Provider Assessment • OPM’s HRLOB Program Office to conduct assessments of all HRLOB service providers • Assessment will appraise HRLOB service provider’s capabilities in the areas of: • Strategy and Architecture • Customer Relationship Management • Compliance • Performance Management • Integration and Interoperability • Assessment of NFC to begin July 2010; concluding January 2011

23. OPM HRLOB Provider Assessment • NFC currently preparing for the Assessment • Identified POC’s from stakeholder organizations; both internal and external • Begun gathering the required core evidence for delivery to OPM • Held three sessions with NFC’s serviced agencies to provide advance notification of OPM’s online customer questionnaire • OPM Assessment kickoff planned for July 29, 2010 • OPM’s team will compile assessment results • Detailed assessment report will be shared with providers only; summary results to stakeholders

24. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Elimination of Federal Payroll Savings Deductions for Bonds

25. Elimination of Federal Payroll Savings Deductions for Bonds • September 27, 2010, NFC will generate cancellation actions for all bonds. These cancellations will allow for the Pay Period 19 deduction to be taken • If the PP19 deduction, along with any previous carryover amount is not sufficient to purchase a bond, a refund will be issued to the employee in PP19 • September 27, 2010, no changes, additions, or deletions related to bonds will be accepted for processing. Any bond data remaining in suspense or future will be deleted as of this date • Please note that the above actions will take place the 2nd week of processing for PP19. An updated CAPPS notice will be sent detailing the information above

26. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center PRT MeetingJune 2010

27. Scheduled Release Summary As of 6/9/2010 • PPSS Projects scheduled • 120 Projects Scheduled • PPSS Projects Unscheduled • 165 Projects Unscheduled • PPSS Projects Unscheduled Breakdown • 23 Projects on hold • 28 Awaiting Response • 41 FRD In Process • 73 TBD

28. Scheduled Release Status Primary Releases as of 6/9/2010 • PP10 2010 Release • 59 Projects Completed • PP20 2010 Release • 56 Projects Scheduled • Off Release Projects and Annual Projects • 46 Projects Scheduled • 2011 Project Scheduled • 19 Projects Scheduled

29. Scheduled Releases • 2010 Scheduled Releases • Four Scheduled Releases for 2010 • PP04, PP10, PP20, Annual Release (PP25, PP26, PP01) • 2011 Scheduled Releases • Four Scheduled Releases for 2011 • PP04, PP12, PP20, Annual Release (PP25, PP26, PP01) • Consistent 8 Pay Period Duration Between Releases

30. Software Problem Report Summary • As of June 11, 2010 • 20 Open SPR’s, All Medium Criticality, Avg. Age 7 Days

31. SPR Received Summary

32. SPR Closed Summary

33. SPR - Average Age at Closure

34. 2009/2010 Totals (SCR’s and SPR’s) • SCR’s • 2009, 547 SCR’s Completed • 2010, 206 Completed as of June 9, 2010 • SPR’s • 2009, 1265 SPR’s Completed • 2010, 626 SPR’s Completed as of June 9, 2010

35. PPS – Help Desk Statistics