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Student Services Learning Outcomes Handbook

This handbook provides guidelines for writing and assessing Student Services Learning Outcome (SSLO) statements that identify what students should know, do, or feel after participating in specific services. It includes information on the SSLO assessment cycle and tips for enhancing student outcomes.

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Student Services Learning Outcomes Handbook

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  1. Student Services Learning OutcomesHandbook Jim Haynes, De Anza College SSLO Coordinator March, 2011

  2. Student Services Learning Outcomes(SSLO) SSLO statements are related to the program services (outside of the curriculum) consistent with the program mission/purpose. SSLO statements are directly related to services provided to students

  3. SSLO Statement Student Services Learning Outcome (SSLO) statements are overarching, clear, and assessable statements that identify and define what a student is able to know, do, or feel at the successful completion of a specific procedure, activity, or service.

  4. Premises of Service Outcomes • Learning take place every time a student comes in contact with a service program. • The focus is not on the services your program provide but on the outcomes of those services for your students. • It’s not what you do - It’s what your students will be able to do.

  5. SSLO Assessment Cycle Basics (SSLOAC) PHASE 1: As a team, identify outcomes and write an SSLO statement PHASE 2: As a Team, assess the SSLO statement and collect the data PHASE 3: As a team, reflect on the assessment results and on the SSLO process & decide how to enhance your services to achieve better outcomes.

  6. PHASE 1: How to Identify Outcomes • As a team, write down or list the services your area provides. • Discuss the services with each other and group them into common areas or themes. • Select groupings and draft a sentence that describes the main outcome(s) for each one.

  7. PHASE 1: How to Write an SSLOStatement Continue to dialogue and come to consensus on the concrete things that you expect students to be able to know, do, or feel after interacting with your process, activity, or service. Using active verbs that can be assessed - Write your SSLO statement Double Check: Is the outcome a fundamental result of your service?

  8. Some Criteria for Writing Good SSLO Statements • Does the SSLO statement include active verbs? (refer to Bloom’s Taxonomy) • Can the SSLO be assessed? Is the SSLO measurable? • Is the SSLO consistent with the program mission/purpose? • Will the students understand the SSLO statement?

  9. PHASE 2: How to Assess your SSLO Statement - How Do You Know? • How will you assess your SSLO statement in such a way that you will know that the student has achieved or obtained the desired outcome? • How will you know that they know? • How will you know that they can do it? • How will you know what they feel about it?

  10. PHASE 2: ASSESSMENT • Evidence: • Quantitative or Qualitative • Representative sample (25% rule) • You need several pieces of evidence to point to a conclusion • Document & retain your evidence!

  11. Assessment Methods • Surveys • Locally developed or standardized • Attitudes and perceptions of students, staff, employers • Pre and Post • Focus Groups • Use caution with confidentiality and privacy • Exit Interviews • In person, by Phone, E-mail, Texting

  12. Assessment Methods • Database-Tracked Academic Behavior • Grades, graduation rates, service usage, persistence, retention, etc. • Contact the Institutional Research Office at: • http://deanza.edu/ir • Cumulative • Portfolios, Capstone projects, Presentations

  13. Assessment Tips Collect data from a representative sample rather than everyone in the target population (25% rule). Have assessment stem from the activities you already do. If you already conduct student satisfaction surveys, embed questions related to outcomes attainment. Team up with other areas with similar outcome statements to share assessment work. Design activities and outcomes with assessment in mind.

  14. Remember: Everyone is a learner when it comes to assessment. If you wait until you are an assessment expert you’ll never get started. Embrace the attitude: “Just Do It!”

  15. Assessment Help De Anza Institutional Research Office http://deanza.edu/ir Mallory Newell newellmallory@deanza.edu Ext 8777 SSLO Coordinator Jim Haynes haynesjim@deanza.edu Ext 8954

  16. PHASE 3: Reflection In dialogue with colleagues, reflect on the following: • Has your service outcome been met? • What else does the data tell you about your services, programs, activities, or processes? • What does the data tell you about the SLOAC process itself?

  17. PHASE 3: Enhancement In dialogue with colleagues: Based on what was learned in the SSLOAC, what can be done within your services, activities, or processes to enhance and improve student outcomes? Based on what was learned in the SSLOAC, what can be done to enhance and improve your services, activities, or processes ? Based on what was learned in the SSLOAC, are there any new resources that will be needed for enhancement and improvement initiatives? Based on what was learned in the SSLOAC, are there any changes you can make to the SSLOAC process itself? (Revise the SSLO statement? Choose a different assessment tool? More time to meet as a team?, etc.)

  18. Now What? There is always something to do related to SSLOAC SSLOAC is an on-going process - not an end product. Multi-Year plans should be developed to conduct SSLO Assessment Cycles every year. The goal is to have all SSLOAC complete and up-to-date by the Comprehensive Program Review year (next date: 2013-14) SSLOAC is the foundation of the Program Review process.

  19. The Next Step Program Level Outcomes (PLO) A PLO pulls together all of a program’s SSLO statements into one comprehensive statement that describe what the program is all about.

  20. The Next Step Program Level Outcomes (PLO) Step #1: Review all of your SSLO statementsand (if applicable) your SLO statements Step #2: Look for a major theme or themes Step #3: Write a PLO statement that captures the essence of that major theme or themes. (Write a PLO statement for each theme if appropriate.) Check: Does the PLO identify what a student will be able to KNOW, DO and/or FEEL after successfully completing your program?

  21. EXAMPLE from a Tutorial Center SSLO #1 - Students will express a more positive attitude towards the subject they are studying. SSLO #2 - Students will use effective learning skills SSLO #3 - Students will improve their academic performance.

  22. EXAMPLE from a Tutorial Center SSLO #1 - Students will express a more positive attitude towards the subject they are studying. SSLO #2 - Students will use effective learning skills SSLO #3 - Students will improve their academic performance. Tutorial Center PLO - After completing their participation in the Tutorial Center, students will express a more positive attitude towards the subject they are studying, use effective learning skills, and improve their academic performance.

  23. Assessing your PLO Methods to assess the PLO can be grouped into the following types: Assessment results from the SSLOAC. (Once you assess all your SSLOAC you have assessed your PLO) Pre/Post Surveys (compare what they knew, could do, or felt before they completed your program with what they know, can do, or feel after completing your program.) Focus Groups of students that have completed a program Thinking about the method of assessment while finalizing the Program Level Outcome statement ensures that you will generate meaningful and assessable PLO statements.

  24. SLO Evolution Culture of Evidence Culture of Inquiry

  25. OK - So What? Linking your Program Level Outcome to the College’s Mission, Institutional Core Competencies, and/or Strategic Initiatives If you can not do this you have a serious problem.

  26. What Problem? If your program does not directly (or at least indirectly) contribute to the Mission, Core Competency, and/or Strategic Initiatives, then why do we offer a program that makes no contribution to the College’s purposes?

  27. De Anza’s Mission De Anza College provides an academically rich multicultural learning environment that challenges students of every background to develop their intellect, character, and abilities; to realize their goals; and to be socially responsible leaders in their communities, the nation and the world. De Anza College fulfills its mission by engaging students in creative work that demonstrates the knowledge, skills, and attitudes contained in the college’s Institutional Core Competencies:

  28. De Anza’s Core Competencies Communication and Expression Information Literacy Physical/Mental Wellness and Personal Responsibility Global, Cultural, Social and Environmental Awareness Critical Thinking

  29. De Anza’s Strategic Initiatives Outreach Individualized Attention to Students Cultural Competency Community Collaborations

  30. Mapping Exercise Using the three grids (Mission, ICC, and Strategic Initiatives). Check off the appropriate boxes to which your PLO directly or indirectly contributes. Only check boxes that are assessed through a SSLOAC.

  31. Closing the Loop SSLOAC PLO Program Review Adoption of a six-year Outcomes based Program Review Process supported by annual updates Master Planning Calendar

  32. Closing the Loop Current Program Review: 2008-09 Comprehensive Program Review Updated by the 2009-10 Annual Program Review Update Recommendations on resource allocations by the Planning and Budgeting Teams will be made using Program Review information. Be sure your Program Review is updated and includes SSLOAC results and PLO linkage to the Mission, ICC’s, and Strategic Initiatives.

  33. Closing the Loop Current Fiscal Environment: The Program Review process is used to maintain resources to a program – not just a means to obtain new resources. Be sure your Program Review is updated and demonstrates how your program specifically supports or contributes to statewide priorities: Basic Skills Transfer Vocational

  34. Closing the Loop Annual Program Review Updates (APRU): Conducted in the years between CPR and due each spring Criteria is established by the planning and budgeting teams Criteria will always include a summary of SSLOACPLOAC result. Comprehensive Program Review (CPR): Next CPR is due in 2013-14 Criteria is established by the planning and budgeting teams APRU will comprise a large portion of the CPR

  35. What is coming? TracDat is a relational database that will be up and running by Fall 2011 TracDat will be used to collect SSLOAC and PLO information and generate reports. TracDat will be used to build APRU and CPR reports. The ECMS system will be used for SLO

  36. De Anza CollegeCoordinator of Student Learning Outcomes for Student Services http://deanza.edu/slo Jim Haynes haynesjim@deanza.edu 408-864-8954

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