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Change Management

Develop facilitation and training skills to enhance a team's ability to implement change. Learn about change concepts, the cycle of change, interventions, responses to change, and planning and implementing change.

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Change Management

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  1. Change Management The purpose of this module is to develop participants’ facilitation and training skills to enable them to enhance a team's ability to implement change

  2. Objectives At the end of this module participants willbe able to: • Discuss concepts of change • Describe the cycle of change • Select interventions to promote change • Discuss different responses to change • Explain a process for planning and implementing change

  3. Content • Understanding Change • Cycle of Change and Interventions in the Cycle of Change • Understanding Responses to Change • Planning and Implementing Change • Benefits of Effective Change Management

  4. Change … …. is normal, inevitable, constant, and can be managed so as to have positive results

  5. Need to Understand Change • Teams cause change • Teams implement change • Teams experience change • stages of change • individual changes • role of coach changes

  6. Teams as Change Agents • Catalysts • Solution givers • Process helpers

  7. Improvement Coach • Helps a team develop its recommendations for change and implementation plan • Facilitates team’s internal changes

  8. How Change Occurs • Change by exception • Incremental change • Pendulum change • Paradigm shifts

  9. What is Being Changed? • Individual task behavior • Organizational processes • Strategic direction • Organizational culture

  10. Cycle of Change Equilibrium Equilibrium New beginning Ending of the old ways Ending Transition Transition

  11. Responses to Change • Neutral • Innovators • Resisters

  12. Factors Affecting Response • Method of change • Personal factors • Group factors • Organizational factors

  13. Planning andImplementing Change

  14. Plan, Do, Study, Act Step 10 of Quality Assurance Process: Implement Solutions

  15. Approaches to Implementing Change • Participatory • Educational • Power • Negotiation • Consensus

  16. Benefits of EffectiveChange Management • Strengthens the team • Promotes effective communication • Reduces conflict • Improves decision making

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