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Nature of IT at EDS Electronic Data Systems

October 2004 Mohammed Haque Kirk Garten Tom Webb. Nature of IT at EDS Electronic Data Systems. Nature of IT at EDS Agenda. EDS Background EDS Organizational Structure EDS Headcount EDS IT Budget vs. Revenue EDS Charge Back Example EDS Service Level Agreements.

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Nature of IT at EDS Electronic Data Systems

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  1. October 2004 Mohammed Haque Kirk Garten Tom Webb Nature of IT at EDSElectronicData Systems

  2. Nature of IT at EDS Agenda • EDS Background • EDS Organizational Structure • EDS Headcount • EDS IT Budget vs. Revenue • EDS Charge Back Example • EDS Service Level Agreements

  3. Nature of IT at EDSEDS Background • Provides a broad spectrum of technical and business solutions • A.T. Kearney is an EDS subsidiary and is one of the leading high- value management consultancies • Employs more than 120,000 • 2003 Revenue – over $20 billion • Ranked 87th on the Fortune 500 Source eds.com

  4. Nature of IT at EDS As a worldwide IT Service Company, EDS… • manages more than 50,000 servers and 94 application centres around the world, • supports more than 3 million desktops around the world, • manages 350 million-plus customer relationships and more than 2 billion customer interactions, and • initiated Data Center Markup Language (DCML) -- a new standard to allow disparate computer components to talk to each other throughout the world’s data centers. Source eds.com

  5. Nature of IT at EDS Organization Chief Information Officer (CIO) • CIO is a Vice President (VP) who reports to the Executive VP of Portfolio Management (PM). • PM guides & develops EDS’ portfolio of service offerings and solutions.

  6. CEO & COO Mike Jordan Exec Ops M.Sample Global Sales & Client Solutions S. Schuckenbrock Service Delivery D. Clementz PortfolioMgmt. C.Feld A.T. Kearney H.Klein NMCI M.Koehler V.Madsen GM S.Doyle CIO K.Halbert EDS Fellows T. Hill CFO B.Swan Sales Enablement B.Grisham Global Sales Operations M.Boustridge InfrastructurePortfolio J.Kelly Human Resources T.Sivinski U.S. D.Allison A/P P. Pryke Production Engineering B.Allinson Legal Affairs B. Hawthorne Applications &Industry Frameworks M. Childress Global Comm/Adv. T.Mattia EMEA B.Thomas Canada J.Dowd Service Excellence J. Davis BPO Portfolio G.Marmol Govt. Affairs B.Sweeney US GOV J. Duffey Latin America M.Cimet Transformation Management T. Horton Alliances R. Rasmussen Transformation Mgmt. Office M.Sample Global Mktg. G.Rigler Planning & Ops Improvement H. D’Arcy Planning & Ops Improvement J. Eazor Technology Strategy & Architecture S. Alexander Planning & Ops Improvement S. Heidt Planning & Ops Improvement L. Ivey GM Service Delivery M.Collins AmericasServiceDelivery J.Ladaga EMEAService Delivery P.Arbour A/PServiceDelivery I. Blacklaw ITO (SMCs) D. Phieler ApplicationsDelivery M. E. Fischer BPO Service Delivery T. Egan

  7. Nature of IT at EDS Headcount • Total headcount ~ 120,000 located across 53 countries • ~ 53,000 in the US • ~ 16,000 in Great Britain • ~ 2,000 in India • one employee in Honduras

  8. Nature of IT at EDS IT Budget • EDS’ annual revenue ~ $21 billion. As an IT service company, it is difficult to break out IT vs. Non-IT spending. Each EDS account has its own budget which rolls up to EDS’ corporate budget. • According to InformationWeek (Sept. 20, 2004), the IT Service Industry spends an average of 4% of revenue on IS.

  9. Nature of IT at EDS IT Budget/Source – Forrester

  10. Nature of IT at EDSIT Budget Charge Backs • EDS has charge backs to cover IT usage in both human and computer resources.

  11. Nature of IT at EDS Charge Backs – Human Resources

  12. Nature of IT at EDSIT BUDGETCharge Backs – Other charges

  13. Nature of IT at EDSStandard Service Levels • This exampledescribes 3 levels of service -- • Essential • Enhanced • Premier

  14. Nature of IT at EDS Service Level Agreements Services (SLAs) Client ABC EDS Account for Client ABC Services EDS Data Centres EDS Solution Centres Other EDS Leveraged Services

  15. Nature of IT at EDS Service Level Agreements • SLA Summary - EDS’ SLAs are client and contract specific. Each are geared to best support the client’s needs and budget.

  16. Nature of IT at EDSAcquisition Request

  17. Nature of IT at EDS Strategic Plan • EDS is moving toward standard infrastructure platforms, middleware and applications. • Target IT Mix: 80% Common & 20% Custom

  18. Mfg/Dist/Sales Response EVENTS Sense Sense Sense Procurement EVENTS EVENTS Response Response Marketing EVENTS Sense Response Back Office EDS’ Agile Enterprise Platform Agile Design Principles: • Open plug-in architecture with well-defined interfaces • Resilient to changes over time • Industry and de facto standards compliant • Event-oriented digital nervous system • Utility-based resource provisioning and billing control • Self-executing predictive monitoring and control Business Process Outsourcing Agile Applications & Industry Frameworks Agile Infrastructure Global Secure Network

  19. Agile Applications Model from EDS Business Application A Business Application B Business Application C Business Application D “Nervous System” Data Middleware Infrastructure A deliberate and well-planned layered architecture provides leverage for developing and maintaining multiple business applications

  20. The Transformation Journey H Mfg/Dist/Sales Demand Event Supply Event Response Sense EVENTS Sense Sense Procurement EVENTS EVENTS Response Response Marketing EVENTS Sense Response MULTI- YEAR JOURNEY Back Office Leverage Building an Agile Enterprise • Centralized data management • Simplified end-to-end business processes • Highly scalable, secure network • Application renewal skills • Surge capable capacity • Enabling integration platform • IT program and process management skills L H Speed

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