ThinkPad Tablet Services Customer Presentation

1. ThinkPad Tablet ServicesCustomer Presentation Matthew Kohut July 20, 2011

2. Target Groups for This Presentation

3. Tablet Deployments Face Uncertainty How will you manage the potential for spiraling costs? How will you keep your network secure? How will you manage a new operating system in your environment? How will you make this device business ready? How will you deploy these to your end users in a timely manner?

4. Lenovo Services Make Tablets Ready for Business Lower Costs Enhance Capabilities Improve Security Military Grade Build Quality ThinkPad Tablet Protection keeps accidental damage from spiraling company costs No compromise hardware with pen input combines best of consumer and commercial capabilities Lenovo Warranty Upgrades give tablets the same protection as other computing devices Increased security for peace of mind Lenovo Asset Tagging Services track and manage corporate assets Android and Lenovo App Shop add new capabilities to business environments Lenovo Priority Support adds an extended help desk team without the associated payroll costs Enterprise grade management and deployment capability Lenovo Factory Imaging Services make end users immediately productive and keep company networks secure

5. I just bought 1000 Lenovo ThinkPad Tablets. How do I get them all set up for my users without unboxing and touching each one? Lenovo Customer Challenge • Answer: • Lenovo Imaging Technology Center Factory Configuration Services

6. Android Tablets Are Not Deployed Like Windows Machines • Installing an image on Android is like installing new firmware on a hard drive • There is no Windows install, bare metal deployment, or Ghost – existing customer processes won’t work • Flashing or writing your own image voids the system warranty – you must use the tools on the tablet preload to load your changes and apps • Customers add corporate custom applications & approved 3rd party apps through: • Lenovo ITC preload of your custom image • Lenovo Corporate App Store (Customer managed portal) • Lenovo’s ITC is a unique differentiator in the tablet market

7. Android Expertise is Increasingly Expensive Can you afford to hire more resources than you need to? http://www.indeed.com/salary/q-Android-Developer-l-San-Francisco,-CA.html

8. Lenovo Imaging Services Image Deployment Image Creation Image Management QinetiQ saved on the labor time and costs that are typically required during initial rollout by not having to oversee the imaging process in-house. Also, the Lenovo delivery method met our high-security needs." - VP, Information TechnologyQinetiQ, United Kingdom • Single Stage, Configuration Center Image • Time Efficiency via “Shift Left” Strategy • Reduced “Hands-on” Staff Support • Simplification of Image Maintenance • Testing and Validation Prior to Deployment • Proactive Problem Resolution "With the Lenovo Imaging Services, students' systems were personalized during the first boot-up. And the Rescue & Recovery tool also proved critical on the first day of the laptop rollout, when numerous systems had to be re-imaged." - IT ManagerDavies County Public Schools, KY Gartner Report 3 August 2008ID Number: G00149793

9. Lenovo Imaging Services – Shift Left Strategy 3 2 8 7 4 1 4 5 3 7 5 2 1 0 0 6 6 Compress “Squeeze” Shift Left 5 Minutes Very Low Skill No Attended No Unattended Lenovo Tablet Imaging & Application Customization Zero Touch Imaging Services Efficiency 1+ Hours High Skilled Moderate Attended & Unattended Factory Services Standard Customer Tablet “Image” Load 3+ Hours Very Skilled Long Attended & Unattended Manual Onsite Processes Out of box consumer preload Time/Effort/Costs

10. Lenovo’s Tablet Factory Imaging Service Advantages Productivity and Security Time is Money Experience • 3,000+ Customers, 8 million images • Dedicated engineer per account • Direct link to Google Developers • Android and Windows expertise on the same team • Android Developers are Expensive • Deployment time takes away from end user productivity time and Developer app creation time • Your security settings are enabled right out of the box – BEFORE an end user can compromise them • End user self-deployment reduces consistency and increases support costs • Lenovo engineers have extensive experience getting Windows and Android to sync

11. Lenovo Imaging Services Reduce Deployment Costs Note: Embedded spreadsheet. Double click to modify and see assumptions.

12. Lost and Stolen Computers are Common • 329 public and private organizations were studied for one year • Collectively lost $2.1B in data, hardware and productivity • Tablets are especially vulnerable • Three most common places that computers are lost • Their own offices and homes • Hotels • Transportation (48%) • Up to 12,000 each week in US airports • 5% are recovered December 2010 Factory asset tagging keeps asset losses to a minimum. Source:

13. Lenovo Asset Tagging • Benefits • Foundation of a strong asset management program • Lenovo provided list of serial numbers • Assets are under management from day one • Optional barcodes allow for very quick and accurate tracking • Saves time and reduces loss or theft of valuable technology assets • Capabilities • High quality, professional, flexible asset tag • Variable location and size • Customer specified unique asset tag number ranges

14. Tablets Introduce Business Risk Unless Hardened Out of the box, a new tablet: • Has all of its ports activated • Does not encrypt its SD slot • Does not have password complexity requirements • Allows any Android App to be installed and run • Will not sync to a PC • Cannot connect securely to your network • Does not meet HIPPA or any data privacy standards • Has none of your company’s Apps • Uses Lenovo default wallpaper • Is a generic consumer device Tablets need considerable customization before they are ready for business use

15. Default Android Security is Insecure for Enterprises Lookout Security warns on Android Market lookalike malware site…the Android browser directs the user to a fake Android Market web site. A majority of users are simply not technically equipped to make these security decisions… Top 10 Android Security Risks …Flimsy passwords…AWOL devices…naked data…lack of security and control

16. Securing Tablets Requires Different Skills and Tools XML • Manage Config, not Security • Enable/Disable ports and features • Setup VPN or Active Directory access • No discovery, inventory, or remote wipe capabilities • Enabled through Lenovo Configuration Profile Handler on ThinkPad Tablet • Manage Security, Not Config • Great for security policies and remote inventory/wipe • Not good for basic config like VPN, wireless • Not for deploying apps • SCCM 2012 will offer more, but will not be in use for at least 1 year • Manage Config and Secure • Configuration, including security settings • Discovery/Inventory • Integrates with Exchange Server for discovery, inventory, and wipe • Uses LANDesk for configuration

17. Lenovo Priority Support for Tablet Lenovo Priority Support Provides Direct Access Via Special Hotline to Level 2 Technicians Choose Enterprise-wide or Role Based Support (IT/Help Desk Support) Designed to: Provided 24x7 Support without Adding Headcount Save Your Team Time By Bypassing “Basic” Support • Provides Accelerated/Advanced Break/Fix Phone Support • Formal Escalation Process to Level 3 (Engineering) if needed • Web-Based Tracking of Issues and Resolutions • Access to Critical Situation Support Process • Technical Solution Manager is assigned to provide end-to-end resolution • Direct access to system engineers and design teams • Problem recreation via remote or on-site visits • Proactive parts replacement

18. Lenovo Delivers Technical Support Excellence #1 After Service Ranking of all PC Makers Nikkei News; Nikkei Industry News #1 Service & Support Note1 Service books & Desktops Technology Business Research #1 Service & Support Notebooks & Desktops PC Magazine 21st Annual Reader Survey #1 in Desktop Customer Service IDC-Dataquest, India 2008 CIO Survey “Lenovo's call center service was one of the best we encountered.” Laptop Magazine CCID Service Award 11 Consecutive Times (1998-2008)

19. Leasing – Ideal Solution for Tablet Pilots Deploying a 1000 seat tablet pilot will add $600,000+ in hardware and associated direct coststo existing budgets. End User Financing RESELLER END USER Tablet Leasing Through Lenovo Financial Services: • Conserves working capital – turns capital into expense • Can turn a tablet pilot into a lifecycle-managed project – bundle hardware, imaging, damage protection, and enhanced support into a predictable fixed per seat price • Dedicated Global teams, process, and capabilities • Tablet technology changes rapidly. Leasing can help your customer keep current as technology evolves. LENOVO FINANCIALSERVICES A possible safety valve for companies deciding tablet deployment is not for them