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WELCOME

WELCOME. WHO WE ARE. Travelex is the world’s leading foreign exchange specialist. We help our customers to send and spend money around the world. WHO WE ARE. In 1976 Lloyd Dorfman established Travelex in a single Bureau de Change in London.

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WELCOME

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  1. WELCOME

  2. WHO WE ARE • Travelex is the world’s leading foreign exchange specialist. • We help our customers to send and spend money around the world.

  3. WHO WE ARE • In 1976 Lloyd Dorfman established Travelex in a single Bureau de Change in London. • Today, Travelex operates in 25 countries around the world and employs c.6,500 colleagues. • We have over 1,100 retail stores across the globe, including presence at the world’s major international airports. • We serve over 4,250 customers every hour, that’s over 102,000 customersa day, and in excess of 37 million customers every year. • We sell cash, pre-paid foreign exchange cards and remittances. We distribute nearly £11billion of banknotes around the world per annum. Lloyd Dorfman, Chairman

  4. A SNAPSHOT OF WHAT WE DO +1,100 stores +100 airports 6,500 colleagues + 400 supermarket locations 25 countries +1,000 ATMs +£1.5bn Wholesale Banknotes turnover

  5. CELEBRATING 35 YEARS OF TRAVELEX 1874 Thomas Cook produces the first Travellers’ Cheque • To… •  c6,500 employees •  25 countries •  over 1,100 stores •  Over 1,000 ATMs • over 1m Cash Passport sales • Over 400 supermarkets From…  1 employee  1 country  1 store 1980s 2011 2012 2004/05 2006/07 2010 1990s 1976 2000/03 1986 Travelex opens first airport Bureau de Change at Heathrow Terminal 4 1990 Travelex Australia and New Zealand established 1976 Lloyd Dorfman establishes Travelex in a single Bureau de Change in London 2012 Travelex celebrates 35 years First store in Macau opens Travelex starts operations in Malaysia and Qatar 2010 Travelex agrees to the sale of the Card Operations business to MasterCard for £290million Travelex purchases a significant share holding in FX Africa 2011 Completes the MasterCard for £290million Sells the Travelex Global Business Payments to Western Union for £606million. Purchases a shareholding in FX Africa and announces the acquisition of Grupo Confidence in Brazil 2000 Travelex completes £440m acquisition of Thomas Cook Global & Financial Services Travelex Singapore and Hong Kong founded 2004 EUR17.5m acquisition of GWK Bank Netherlands completed Travelex lands in China 2006 Acquisition of Amex outsourcing business in UK 2007 Travelex acquires Ruesch International– Travelex Global Business Payments division created Domestic UK ATM business sold Travelex develops its presence in the Middle East 1999 Travelex acquires currency outsourcing business from Barclays for £24m 1989 Travelex America established 2005 Funds advised by Apax Partners acquire a 56% stake in Travelex, valuing the company at over £1bn 2002 Travelex Japan founded 2003 Camrail Belgium acquired for £3.5m Travelex India founded 2005 Money Transfer business sold – Travelex forms strategic alliance with Western Union First UK supermarket location opens

  6. TRAVELEX AND MASTERCARD • In December 2010, Travelex agreed to sell part of our Prepaid Cards business to MasterCard. The sale included all of the operations that support the supply of Prepaid Cards and third party Cards contracts.   • Cash Passport remains a key product for Travelex and continues to be sold via Travelex direct channels – Travelex Retail stores, online and through selected partners with implants. • The transaction completed in April 2011, provided Travelex with £290million to repay some of our debt, and to invest in further growth of the Travelex business globally.

  7. TRAVELEX AND WESTERN UNION • In July 2011, Travelex agreed to sell Travelex Global Business Payments to Western Union. The sale included all of TGBP except for Send Money Now (SMN) a consumer payments product recently launched in the UK.   • The transaction completed in November 2011 and provided Travelex with £606million to repay senior debt and invest further in the growth of our consumer business.

  8. WHAT WE DO Today, Travelex is a business primarily focused on serving the foreign exchange needs of consumers worldwide; either directly through Travelex channels, or through our numerous outsourced or wholesale relationships with banks, travel agencies, supermarkets and other partners.

  9. WHO OWNS TRAVELEX • Travelex is private equity owned and the distribution is as follows— • Apax Partners* 58% • Lloyd Dorfman 29% • Standard Chartered 7% • Management 6% * Apax began shareholder relationship with Travelex in 2005

  10. CORE ACTIVITIES Travelex Channels Partner channels - outsourcing & wholesale relationships Branded Travelex Retail Stores * ATMs Wholesale Banknote supply Online sites * White-label FX services: Store implants, pick & pack, online Travel insurance Supermarkets (in-store bureaux) Co-branded FX services: Store implants, pick & pack, online Currency Select * Selling both cash and Cash Passport (Prepaid currency cards) International consumer payments

  11. CORE ACTIVITIES Travelex Channels Partner channels - outsourcing & wholesale relationships Branded Travelex Retail Stores * ATMs Wholesale Banknote supply Wholesale Banknote supply Online sites * White-label FX services: Store implants, pick & pack, online White-label FX services: Store implants, pick & pack, online Travel insurance Supermarkets (in-store bureaux) Co-branded FX services: Store implants, pick & pack, online Currency Select * Selling both cash and Cash Passport (Prepaid currency cards) International consumer payments

  12. CORE ACTIVITIES • 40% of the world’s travellers pass through airports serviced by the Travelex retail network; a market of 1.7 billion passengers a year. • Every hour, Travelex provides currency to more than 4,250 customers via its Retail network. • A strong retail presence in ‘downtown’ locations including rail stations, tourist areas, shopping malls, and implants in banks, travel agencies, supermarkets and post offices. • Retail network sells foreign currency, Cash Passport, Western Union money transfer, travellers’ cheques and many local services.

  13. CURRENCY SELECT • Provides Dynamic Currency Conversion on POS, ATM and Ecommerce to merchants and banking partners throughout the world. • Implementations in Australia, New Zealand, Singapore, India, China, Brunei, Fiji, PNG, Samoa, Cook Islands, UK and the Middle East. • Own and operate an end-to-end Payment Switch and Dynamic Currency Conversion Platform and have direct links with Visa and MasterCard.

  14. VAULT OPERATIONS • 80+ different currencies, (travellers) cheques, pre-paid cards, and precious metals. • Wholesale business (large value deals). • Stockist business (medium value, large number of currencies in one transaction). • Consumer orders (low value ,but typically high volume). • 1.5bn banknotes— • spanning the earth 5½ times if put next to each other lengthwise • reaching half way to the International Space Station (ISS) if stacked on top of each other • representing the weight of 200 London double-decker buses

  15. OUR PRODUCTS • Foreign Cash • Drafts • Telegraphic Transfers • Cash Passport • Western Union Money Transfer • Phone Cards • Loyalty Programs • Home Delivery Services (Japan) • Mr Pay™ • Travelex Money Transfer™ • Tax reclaim and refunds • MTR Tickets (Hong Kong) • Disney Tickets • RetailNET (online) • Travelex Rate Advantage • Buy Back Guarantee • Frequent Flyer Programs • Travellers Cheques • Insurance • Dynamic Currency Conversion • Epay • International Payments Travelex Global Website

  16. OUR GOALS 1. Keeping our brand number one 2. Build great customer relationships 3. Use our global scale and know-how 4. Be a great place to work 5. Continue to set the gold standard

  17. CORE VALUES • Integrity, trust, honesty • fundamental in everything we do • Great customer service • will drive our growth • create long term value • Results focused • win the battles we choose • Believe in our people • develop our internal talent • create a rewarding environment • sense of pride in Travelex

  18. LISTENING TO OUR PEOPLE • Our Your Voice survey is undertaken to– • gauge employee opinion across the entire organisation - identifying areas of success and those in need of improvement • benchmark ourselves against other, similar global organisations • gauge levels of employee engagement • develop action plans and measure improvement against subsequent surveys • Ipsos MORI, a reputable, independent market research company, carry out the surveys on our behalf. • The company’s results are communicated across the organisation, with results and action planning being discussed in team meetings.

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