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Effective Conflict Resolution Strategies Course

This course teaches alternative dispute resolution methods such as negotiation, mediation, and arbitration, focusing on their application in management and interpersonal conflicts. Students will learn to articulate definitions of ADR, understand its advantages and limitations, and apply effective dispute resolution approaches. Class methodology includes mini-lectures, discussions, activities, and guest speakers. Measurement is based on class participation, mini-tests, quizzes, and class tasks. Office hours are available for additional support. Useful hint: Solution Saturdays are scheduled for extended class time to catch up on missed sessions.

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Effective Conflict Resolution Strategies Course

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  1. OBE 155 - Conflict Management and Negotiation INTRODUCTION Dr. Donald L. Carper

  2. Texts: Essentials of Negotiation, L. Lewicki, D. Saunders, & J. Minton, (Boston: McGraw Hill, 2001) ISBN: 0072312858. How To Mediate Your Dispute, Peter Lovenheim (Berkeley: Nolo Press, 2000) Carper, D., Readings and lab materials - Distributed throughout the semester ($15 fee payable by second class. Make check out to Don Carper).

  3. The course enables students to develop knowledge, skills, values, and behavioral alternatives useful in management and the settlement, or resolution of a variety of conflicts. The emphasis of the course is on alternative dispute resolution -- the set of non-litigious collaborative processes, which include fair hearing, negotiation, mediation, and arbitration. The primary purpose of the course is to help students learn new and effective ways to resolve disputes. I will emphasize application of material to interpersonal, organization, and business disputes.

  4. We will investigate the formal and informal methods of dispute resolution including: negotiation, litigation, administrative hearings, arbitration, mediation, ombudsperson, summary jury trial, private judging, and fact-finding. • The investigation includes consideration of the· Philosophies of each method.· Strategies and weakness of the various methods.·Simulation and observation of selected methods.

  5. Upon successful completion of the course students should be able to • Articulate a definition of alternative dispute resolution and understand the advantages and limitations of the various methods commonly used. • Outline and undertake an approach to dispute resolution, which focuses on the interests of the parties rather than on rigid positions. • Understand and use alternative methods of dispute resolution. • Resolve disputes more effectively and efficiently.

  6. Class Methodology • Mini-Lecture • Discussion • Questions • Activities • Exercises • Video • Guests

  7. Measurement • Class participation 30% • Mini-Tests & Quizzes 60% • Class Task 10%

  8. OFFICE HOURS TAHOE 2054 Don L Carper Tuesday: 4:30pm -6pm Thursday: noon –1:30pm or by appointment Carperdl@csus.edu http://www.csus.edu/indiv/c/carperdl/ Or http://www.csus.edu/obe/

  9. Hint for Success

  10. Problems with a mid-afternoon 1hour 15 minute class Solution Saturday March 9th & 16th 9am-4pm all day class Skip final and week 15 and 3 other classes

  11. Lots of handouts • If you are not present have a friend or classmate get the handout for you. • Bring $15 check to class on Thursday. • If you are going to drop please do so right away so someone can take your seat. • If you are a graduating senior go the OBE department Secretary Sharon Zettlemoyer. First come first serve

  12. ALTERNATIVES TO LITIGATION INCLUDE NEGOTIATION FACILITATION  MEDIATION OMBUDSPERSON ARBITRATION  PRIVATE JUDGING  MINI TRIAL  SUMMARY JURY TRIAL

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