Housekeeping Department(I)

1. Housekeeping Department(I) • After you learn it, you are able to • tell the organization structure of a housekeeping department; • Tell the functions of a housekeeping department; • Tell each staff’s job; • Deal with the contact with the guest, such as • clean room according to guest requirement, • supply items, Figure 1-13

2. Housekeeping Department • The most vital department in a hotel; • Highest impact on guests; • Lowest wages paid; • Least respect received.

3. Housekeeping Org Chart(Medium-sized Hotels)

4. Housekeeping Org Chart(Large-sized Hotels)

5. P52 Housekeeping Department • What are chambermaid’s jobs? • What are houseman’s jobs? • What is laundry and valet service? • How to handle lost and found articles? • The housekeeping staff must coordinate its activities closely with the front desk, why? Give some examples.

6. Terms I • Linens: articles traditionally made of linens, but today more often made of –cotton sheets, pillowcases, towels and so forth. • Laundry and valet service: laundry service includes washing and valet service includes dry cleaning and pressing. • Houseman: a hotel employee who does heavy housekeeping chores especially in the public areas of the hotell. • PA: public areas, including the lobby, sidewalks, restaurants, elevators, and public restrooms.

7. Terms II • Late check-out: a room in which a guest is being allowed to check out later than the hotel’s standard check-out time. • Stay overs: a room in which the guest is scheduled to stay again. • Due-outs: a room from which a guest is expected to check out on a given day who has not yet done so.

8. Housekeeping Personnel • Supervisors Inspect guestrooms and public areas. Serve as the contact point between the housekeeping department and the front desk. • Housekeepers Responsible for the cleaning and maintenance of guest rooms. • Housemen Transport linens and other supplies to housekeepers. • Laundry Room Personnel Separate, wash, dry, fold, and distribute linens. • Public Area Attendants Clean public areas such as hallways, lobby, restrooms, recreational areas, and banquet reception areas.

9. TheHousekeeping Manager's responsibilities include： • Supporting the Executive Housekeeper in overseeing the day-to-day operation of the department, • Leading and developing Housekeeping associates, • Ensure consistent cleanliness in the rooms and public area, • Provide assistance to any guest inquiries or requests. • Be energetic, self-motivated, and have a passion for giving guests an exceptional experience.

10. advice to other young aspiring executive housekeepers and professionals: • set one goal at a time. If you set too many, you’ll get discouraged. So set one and follow it through. • always ask questions. • listen. It’s the most effective way to gain intelligence. • keep your eyes open to opportunities. • work hard. • defy adversity and negativity. • never set yourself above your coworkers. • remember that age is only a number. • always ask for additional responsibilites, when you can handle it.