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Housekeeping Department

Housekeeping Department. Section in HK Department. Rooms Public Area Linen & Uniform Desk & Message Laundry Florist Gardener Mini Bar. Roles and Responsibilities. Room Attendant Cleaning the guest rooms Turning down Taking care the Linen room. Roles and Responsibilities.

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Housekeeping Department

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  1. Housekeeping Department

  2. Section in HK Department • Rooms • Public Area • Linen & Uniform • Desk & Message • Laundry • Florist • Gardener • Mini Bar

  3. Roles and Responsibilities • Room Attendant • Cleaning the guest rooms • Turning down • Taking care the Linen room

  4. Roles and Responsibilities • Public Area Attendant • Taking care the cleanliness and tidiness of all the public area, floors, glass windows, walkways, handle, lifts, and etc.

  5. Roles and Responsibilities • Linen and Uniform Attendant • Maintaining and taking care of the Staff Uniform. To sort and separate soiled linen and uniforms and send to laundry. To receive clean linen and uniforms from the laundry, sort and place to bins for storage, and distribute to the staff. • Inventory linen and uniform.

  6. Resort Uniforms

  7. City Uniforms

  8. Roles and Responsibilities • Desk and Message Officer • To be a central system of the HK Department by receiving the order/task and distributes to the concerned section. • To control and monitor all room status in the system.

  9. Roles and Responsibilities • Laundry • Washing and pressing the guest cloth. • Washing and pressing the staff uniform and all the hotel linen such as bed sheet, pillow case, napkin, curtain, and etc.

  10. Roles and Responsibilities • Florist • Arranging the flower according to the order. • Arranging/changing the floral display around the hotel.

  11. Roles and Responsibilities • Gardener • Taking care of all the plants around the hotel. • Setting up the garden in the function rooms. • Propagating the plants.

  12. Roles and Responsibilities • Mini bar Attendant • Issuing and keeping all recording of mini bar. • Refilling the mini bar stock.

  13. Case Study • Last night, the occupancy was 100%. Today, we have 236 rooms checking out. A group of 200 people are checking in at 12:00 noon today. What would you do?

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